Podcast
Questions and Answers
Check unposted or late charges with other ______.
Check unposted or late charges with other ______.
departments
Present guest folio to the ______.
Present guest folio to the ______.
guest
Print guest ______.
Print guest ______.
folio
Reservation is a booking or request for some time in the ______.
Reservation is a booking or request for some time in the ______.
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A computerized front office system that maintains current room status information, assists in assigning rooms and rates during registration, and helps front office personnel coordinate guest services is called ________
A computerized front office system that maintains current room status information, assists in assigning rooms and rates during registration, and helps front office personnel coordinate guest services is called ________
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A computer program that handles transactions between guests and the hotel from check-in to check-out, replaces account posting machines and voucher racks found in non-automated properties is known as _________
A computer program that handles transactions between guests and the hotel from check-in to check-out, replaces account posting machines and voucher racks found in non-automated properties is known as _________
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Allow guests to access airline schedules, local restaurant and entertainment guides, stock market reports, news and sports updates, shopping catalogs, and video games through in-room computers linked to business computer information service is known as ________
Allow guests to access airline schedules, local restaurant and entertainment guides, stock market reports, news and sports updates, shopping catalogs, and video games through in-room computers linked to business computer information service is known as ________
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A central reservation system or (CRS) is a computerized system used by hotels and other lodging establishment to store, retrieve information and conduct transactions. In this topic, we will discuss the common functions, features, content and window display of a CRS when creating and processing reservation. Profile Types: When making a reservation, you must first identify the different profile types. Profile type or account profile contains the important information about the people and companies you do business with. Below are the common profile types used by different reservation system: 1.Individual profiles.Reservation for first time guests automatically creates an ________ profile.
A central reservation system or (CRS) is a computerized system used by hotels and other lodging establishment to store, retrieve information and conduct transactions. In this topic, we will discuss the common functions, features, content and window display of a CRS when creating and processing reservation. Profile Types: When making a reservation, you must first identify the different profile types. Profile type or account profile contains the important information about the people and companies you do business with. Below are the common profile types used by different reservation system: 1.Individual profiles.Reservation for first time guests automatically creates an ________ profile.
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Once room availability is confirmed, get details to include the information outlined below.These details are written on a reservation card.All pertinent information regarding the reservation is indicated in the room reservation card to include: Name/s of incoming guest Number of persons arriving Arrival date and time Information/ Time of Arrival (The name of airline, numerical designation of the carrier and the place of origin must be taken whenever available.The time of arrival in the hotel is taken in case the guest is arriving via another mode of transportation.) Departure Date Numbers of nights/days the guest will be staying in the hotel (Ex.Arrival-May 10, 11, 12, 13 14, - 5 nights) The number (quantity), type of room and type of bed required Room rate - The client must be informed of the room rate being reserved.(Billing Arrangement – Specific arrangements as to the manner of the bill settlement must be indicated.) ___________ - make sure to clarify to the guest all important details of his/her reservation. 7. 6:00 pm Policy - Remind the guest on the establishment’s 6:00 pm policy.The hotel will only hold a room reservation until a stated reservation cancellation hour (usually 6:00 p.m.) on the day of guest’s arrival.This reservation does not ensure that the hotel will receive payment for the room.In short, the room will be added to the list of available rooms. 8.
Once room availability is confirmed, get details to include the information outlined below.These details are written on a reservation card.All pertinent information regarding the reservation is indicated in the room reservation card to include: Name/s of incoming guest Number of persons arriving Arrival date and time Information/ Time of Arrival (The name of airline, numerical designation of the carrier and the place of origin must be taken whenever available.The time of arrival in the hotel is taken in case the guest is arriving via another mode of transportation.) Departure Date Numbers of nights/days the guest will be staying in the hotel (Ex.Arrival-May 10, 11, 12, 13 14, - 5 nights) The number (quantity), type of room and type of bed required Room rate - The client must be informed of the room rate being reserved.(Billing Arrangement – Specific arrangements as to the manner of the bill settlement must be indicated.) ___________ - make sure to clarify to the guest all important details of his/her reservation. 7. 6:00 pm Policy - Remind the guest on the establishment’s 6:00 pm policy.The hotel will only hold a room reservation until a stated reservation cancellation hour (usually 6:00 p.m.) on the day of guest’s arrival.This reservation does not ensure that the hotel will receive payment for the room.In short, the room will be added to the list of available rooms. 8.
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Use up-selling techniques. 5._________
Use up-selling techniques. 5._________
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_________ - Remind the guest on the establishment’s 6:00 pm policy.
_________ - Remind the guest on the establishment’s 6:00 pm policy.
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The hotel will only hold a room reservation until a stated reservation cancellation hour (usually 6:00 p.m.) on the day of guest’s arrival.This reservation does not ensure that the hotel will receive payment for the room.In short, the room will be added to the list of available rooms. _________
The hotel will only hold a room reservation until a stated reservation cancellation hour (usually 6:00 p.m.) on the day of guest’s arrival.This reservation does not ensure that the hotel will receive payment for the room.In short, the room will be added to the list of available rooms. _________
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Study Notes
Guest Charges and Folios
- Check for unposted or late charges with others involved.
- Present guest folio to the appropriate authority.
- Print guest receipts for customer records.
Reservation Basics
- A reservation represents a booking or request for a specific time slot.
Computerized Front Office Operations
- A computerized front office system maintains room status, assists in room assignments, and coordinates guest services efficiently.
Transaction Management Program
- A transaction management program streamlines check-in and check-out processes, replacing traditional account posting machines.
In-Room Computer Services
- In-room computers linked to a business information service provide access to airline schedules, local dining, entertainment options, market reports, and games.
Central Reservation System (CRS)
- CRS is a computerized platform for storing and retrieving information and processing transactions related to hotel reservations.
- Key functionalities of CRS include managing room availability, processing reservations, and maintaining profile types.
Profile Types in Reservations
- Different profile types exist to capture important guest and company information.
- Individual profiles are automatically created for first-time guests during their initial reservations.
Reservation Details
- Essential information on reservation cards includes:
- Guest names and number of persons.
- Arrival and departure dates, including time of arrival and transportation details.
- Stay duration and room specifications (quantity, type of room, bed preference).
- Room rates must be communicated to the guest.
- Billing arrangements should be clarified upfront.
Important Reservation Policies
- Clarify all key details of the reservation to the guest.
- The hotel's 6:00 pm policy allows for reservation hold only until that time on the day of arrival; otherwise, it's released for sale.
Up-Selling Techniques
- Employ up-selling techniques to maximize revenue and enhance guest experience during the reservation process.
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Description
Test your knowledge on processing reservation requests and presenting guest folios in the hotel front office. This quiz covers topics such as receiving and processing reservation requests, and ensuring guest accommodations.
