Podcast
Questions and Answers
What is a key feature of the bathrooms in a five-star hotel?
What is a key feature of the bathrooms in a five-star hotel?
- Shared bathrooms with limited facilities
- Bathrooms without showers
- Attached bathrooms with long baths or modern shower chambers (correct)
- Attached bathrooms with short baths
What is a requirement for public and private rooms in a five-star hotel?
What is a requirement for public and private rooms in a five-star hotel?
- They should be simply furnished with minimal amenities
- They should be well-equipped with furniture and fittings
- They should be fully air-conditioned and carpeted (correct)
- They should be partially air-conditioned and curtained
What is the recommended service for lifts in a five-star hotel building with more than two stories?
What is the recommended service for lifts in a five-star hotel building with more than two stories?
- Part-time service with manual lifts
- Limited service with no lifts
- 24-hour service with efficient lifts (correct)
- 24-hour service with occasional breaks
Who should be employed to design the interior of a five-star hotel?
Who should be employed to design the interior of a five-star hotel?
What should be provided in the lobby and cloakrooms of a five-star hotel?
What should be provided in the lobby and cloakrooms of a five-star hotel?
What should be the standard of personnel attending the reception and information counter in a five-star hotel?
What should be the standard of personnel attending the reception and information counter in a five-star hotel?
What should be provided in each room of a five-star hotel?
What should be provided in each room of a five-star hotel?
What should be the standard of the dining room/restaurant in a five-star hotel?
What should be the standard of the dining room/restaurant in a five-star hotel?
What should be the standard of the bar/permit room in a five-star hotel?
What should be the standard of the bar/permit room in a five-star hotel?
What should be the standard of the service offered in a five-star hotel?
What should be the standard of the service offered in a five-star hotel?
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Study Notes
Hotel Facilities and Services
- All rooms should have attached bathrooms with long baths or modern shower chambers.
- All public and private rooms should be fully air-conditioned and equipped with superior quality carpets, curtains, furniture, and fittings.
- Buildings with more than two stories should have an adequate number of efficient lifts with 24-hour service.
- It is recommended to hire professional interior designers to design the hotel's interior.
Lobby and Reception
- A well-appointed lobby with a ladies' and gentlemen's cloakroom equipped with high-standard fittings and furniture.
- A reception, cash, and information counter should be attended by highly qualified, trained, and professional personnel.
Communication and Entertainment
- A telephone in each room and a telephone for guests' and visitors' use.
- Provision for a radio or relayed music in each room.
Dining and Beverages
- A well-equipped and well-furnished dining room/restaurant on the premises.
- An elegant, well-equipped bar/permit room where permissible by law.
Additional Amenities
- A book stall, beauty parlor, barber shop, recognized travel agency, money changing and safe deposit facilities, left luggage room, florist, and a shop for toilet requisites and medicines on the premises.
- A professionally designed pantry and cold storage to ensure efficient operation.
Service and Staff
- Service offered should be of international level.
- Staff should be professionally qualified, extremely trained, experienced, efficient, and well-mannered.
- Staff should wear clean, smart uniforms and those in direct contact with guests should be well-versed with multiple languages.
- Availability of multi-cuisine with specialty restaurants should be of high quality standard.
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