Hospitality Management Careers Quiz

Teaching and Learning Procedure

• Learners will be divided into two equal groups.
• Each group forms a line.
• The first learner in each group receives a message from the teacher.
• The message is passed from learner to learner until it reaches the end of the line.
• The final learner relays the message to the teacher.
• The group then discusses the accuracy of the relayed message.
• Homework involves creating a logo promoting a local tourist spot.
• At least five volunteer groups will present their logos.

Lesson Purpose

• The purpose is to explain why work-life balance is important in today's world.
• Vocabulary related to work-life balance is introduced.
• Key terms include: work, job, career, and salary.

Career Opportunities in Hospitality and Tourism Industry

• Teachers may show a video about hospitality and tourism.
• Students may debate soft skills vs hard skills.
• Key skills for successful hospitality management careers are identified.
• These include customer service, organizational and time management, financial literacy, and a strong business mindset.
• The teacher will assess whether students have the listed key skills.
• The teacher will provide feedback for students' development in identified skill areas.

20 Career Opportunities in Hospitality and Tourism Industry

• Various career opportunities, including cruise agents, sports center/leisure managers, and food truck managers, are listed.
• Job requirements include specific knowledge, skills, and experience.
• The teacher may invite a successful hospitality/tourism graduate to speak with learners
• If there are no internet connections, the teacher may provide alternative activities.

Pastry chef, Airport/Aviation Manager

• Pastry chefs specialize in making pastries and desserts.
• Key requirements include high school diplomas plus pastry arts programs and associate or bachelor degrees.
• Airport/Aviation managers oversee airport operations.
• Relevant credentials required include airport experience and airport management/aviation management degrees or certifications
• Additional experience in this field will be beneficial to their career progress

Spa manager, Hotel assistant general manager

• Spa managers oversee spa operations.
• The position requires a high school diploma, hospitality/business management degrees, and some experience.
• Hotel assistant general managers support the general manager in day-to-day operations.
• Key requirements include experience at the hotel, and relevant degrees.

Tour manager, Cafe manager

• Tour managers oversee tour operations.
• A high school diploma may be required to become a tour manager along with several years of experience in the industry.
• Cafe managers oversee cafe operations.
• A high-school diploma or similar education is normally required
• Additional certifications, degrees, or experience are highly advantageous to their careers.

Activity manager, Hotel sales coordinator

• Activity managers plan and oversee guest activities at resorts and travel companies.
• Relevant degrees include hospitality, tourism, event planning, or recreation qualifications.
• Hotel sales coordinators support the sales strategies and needs of hotel customers.
• A bachelor's degree in an area such as sales, marketing, hospitality, or tourism is usually required.

Resort Manager, Travel Agent

• Resort managers are responsible for the overall operation of a resort.
• A bachelor's or master's degree in hotel management or hospitality is beneficial.
• Travel agents assist clients with travel arrangements.
• A high-school diploma, professional travel agent certification, or degree in hospitality or tourism are beneficial.

Catering manager, Entertainment manager

• Catering managers oversee the staff and menu in catering services.
• Typically the role requires a hospitality or food service degree.
• Entertainment managers book entertainers for resorts, hotels, etc.
• A hospitality degree, tourism, event planning, or event and entertainment degrees are advantageous to their careers.

Guest services manager, Director of housekeeping

• Guest services managers assist guests with their needs throughout their stay.
• This position typically requires a high-school diploma and work experience.
• Directors of housekeeping manage the housekeeping staff and maintain the cleanliness of hotel facilities.
• A bachelor's degree in hospitality is usually required plus significant experience.

Park manager, Food service director

• Park managers oversee park operations and maintain a profitable operation.
• Relevant degrees in leisure and recreation, management, or landscape design are beneficial.
• Food service directors manage and oversee the operations of food service in hotels and resorts.
• A hospitality, tourism, or culinary degree is advantageous to their careers

Travel consultant

• Travel consultants assist clients with their various travel needs.
• A variety of degrees or experience is usually required for this career role.

Activating Prior knowledge

• Review previous knowledge on career paths and industry challenges .
• Introduce a new lesson on relevant issues.
• Encourage considering future trends and innovations within the field.

Lesson Purpose Brainstorming Activity

• Learners are categorized into four sections: Issues, Challenges, Trends, and Innovations.
• They generate ideas to be written in sticky notes.
• Small groups analyze and cluster similar sticky note items.
• All groups present their clustered ideas and rationale in a class discussion.

Issues, Challenges, Trends, and Innovations

• Economic concerns and sustainability demand challenges, are highlighted.
• Labor cost issues are presented; and this is a key issue in the hospitality industry.
• Multicultural issues, are faced by the industry.
• New technologies will influence the future of the hospitality and tourism sector.
• Hospitality industry education must change its approach in light of modern technologies, and globalization
• Various aspects of operations will change as the industry becomes more diverse and integrates itself more into the global market.

Operating Issues

• Labor shortages are a major issue for hospitality companies.
• Increasing competition and cost containment in the hospitality industry, are challenges to be addressed.
• Competition includes the market, prices, and innovative approaches
• Technological issues, such as online reservation systems, guest room innovations, and yield management are addressed.

Trends in Hospitality Industry

• The growth of vacation ownership is a major trend.
• Globalization within the industry is a major trend requiring companies to adapt and compete within the global landscape.
• New management approaches need to be developed in light of these trends and innovations
• This will require flexibility and adaptability in the workplace.

New Management

• The complex forces of capacity control, safety, security, capital movements will require a future management cadre.
• The evolving complexity of customer and employee relationships will shape future human resource needs.
• The customer will demand expertise and knowledge from staff that matches their expected level of quality experience.
• Businesses need to develop specific strategies to manage these important issues.