Hospitality and Tourism: Chapter 1 Overview Quiz

Questions and Answers

What is the origin of the word 'hospitality'?

From the Latin word 'hospes'

Which of the following is NOT one of the four service sectors that make up the hospitality and tourism industry?

Retail

Which type of tourism involves travel to destinations where the natural environment and wildlife are the main attractions?

Environmental tourism

Which characteristic of the hospitality and tourism industry is indicated by the fact that it 'meets the needs of people with kindness and goodwill while they are away from their homes'?

Hospitality Signup and view all the answers

Which type of tourism involves travel that focuses on the history of a particular place, thing, or event?

Archeological and historical tourism Signup and view all the answers

Which of the following is an impact of the hospitality and tourism industry?

Improved local infrastructure and amenities Signup and view all the answers

What is the main purpose of Culinary Tourism?

To learn about the food and drinks of a place Signup and view all the answers

Which of the following is an example of Residents Oriented Products (ROP)?

Hospitals Signup and view all the answers

What do Tourism Oriented Products (TOP) primarily cater to?

Tourists and locals Signup and view all the answers

Which sector is not typically associated with Tourism Oriented Products (TOP)?

Public Parks Signup and view all the answers

What type of tourism involves obtaining educational certificates or graduating from a specific institution?

Educational Tourism Signup and view all the answers

Which of the following is an example of an intangible product of Tourism?

Bookings of accommodation Signup and view all the answers

Which of the following is NOT a characteristic of hospitality and tourism services?

Tangibility Signup and view all the answers

Which of the following is a major cause of customer disappointment in the hospitality industry?

Lack of consistency in the product Signup and view all the answers

Which of the following is a travel constraint that can prevent people from traveling?

Lack of time Signup and view all the answers

What is the relationship between customers and employees in the hospitality industry?

Customers and employees must understand the service delivery system because they are coproducing the service Signup and view all the answers

Study Notes

Introduction to Hospitality and Tourism

The Hospitality and Tourism (H&T) industry meets the needs of people with kindness and goodwill while they are away from their homes.
The word hospitality comes from the Latin word “hospes”, which means host or guest.

Sectors of Hospitality and Tourism

The H&T industry is broken into four service sectors: food and beverage, lodging, recreation, and travel and tourism.

Types of Tourism

Recreational Tourism: travel for enjoyment, amusement, or pleasure.
Environmental Tourism: travel to destinations where the flora and fauna are the main attractions.
Archeological & Historical Tourism: travel that focuses on the history of some place, thing, or events.
Ethnic Tourism: travelling to distant places looking to their roots and ending up with family obligations.
Sports Tourism: travel that includes participating in sports or events, or watching events.
Culinary Tourism: an experience to learn about the food and drinks of a place or country.
Educational Tourism: travel to obtain an educational certificate or graduation degree from a specific institution.

Types of Tourism Products

Tourism-Oriented Products (TOP): products and services created primarily for tourists and locals, e.g., accommodations, transportations, retail, travel agents, tour operators, shopping centers, cinemas, restaurants, tourist information centers, souvenir outlets, museums, temples, gardens, and theme parks.
Residents-Oriented Products (ROP): products and services created mainly for local residents staying at a particular tourist destination, e.g., hospitals, public parks, banks, ATMs, petrol pumps, postal service.

Characteristics of Hospitality and Tourism

Inseparability: hospitality products are sold and produced at the same time, requiring customers and employees to understand the service delivery system.
Variability: services are highly variable, and their quality depends on who provides them and when and where they are provided.
Perishability: services cannot be stored.

Travel Constraints

Lack of money
Lack of time
Lack of safety and security
Physical disability
Family commitments
Lack of interest in travel
Fears of travel