Hospital Patient Admission Process

Waiting time in the emergency department depends on the availability of hospital beds.

All unplanned admissions occur through the emergency department.

The triage nurse provides first aid and determines the level of priority for admission.

There are 5 levels of priority for admission in the emergency department.

Observation admission occurs in the Intensive Care Unit (ICU) of the hospital.

Emergent admission is planned and usually occurs when a patient requires elective surgery.

Elective admission refers to an unplanned admission of a patient for a medical emergency.

Direct admission refers to the admission of patients who are transferred from other facilities or hospitals.

SBAR was originally designed for communication in healthcare settings.

The purpose of SBAR is to reduce the likelihood of errors in patient care.

Junior staff cannot use SBAR to communicate with senior staff.

The 'S' in SBAR stands for Situation and requires the provider to share the reason for the communication.

The 'B' in SBAR stands for Background and includes the patient's medical history and background.

The 'A' in SBAR stands for Assessment and is obtained from the patient's family.

The 'R' in SBAR stands for Recommendation and requires the provider to make a diagnosis.

Online patient verification can compromise patients' personal and medical information.

SBAR can only be used in inpatient settings.

Offline patient verification typically involves the use of electronic systems.

Patients may be required to present their medical chart to verify their identity in person.

Healthcare staff can verify a patient's information by checking it against the patient's medical record.

Online patient verification is more prone to errors than offline patient verification.

SBAR is a communication model used to establish relationships with patients.

Conversations with peers during shift changes are an example of SBAR communication.

The REDE model focuses on three primary phases of relationship development: Establishment, Development, and Termination.

Empathy is the ability to imagine oneself in another's place and to understand the person's thoughts and feelings.

In the REDE model, Phase 1 is to Develop the relationship.

VIEW is an acronym used to gather the patient's perspective during the Developing phase of the REDE model.

SBAR is used to communicate patient information between different healthcare disciplines.

The REDE model is primarily used for patient communication in hospitals.

In the REDE model, Phase 3 is to Engage the relationship by terminating the patient-provider relationship.

Mdm Neo Kim Lian's case requires immediate medical attention and needs to be admitted back to TC General Hospital.

Addressing the patient by name and explaining the care activities is a way to demonstrate reliability to the patient.

Resourcefulness is a core attribute of a healthcare professional that enables them to find alternative solutions for patients.

Personalised responsiveness is about providing the same care to all patients, regardless of their preferences and expectations.

The use of two patient identifiers is not necessary in improving the reliability of the patient's identification process.

Pre-registration checks involve verifying patient's details with the information recorded on the system.

Biometric verification is an example of online patient verification that involves sending a verification code via email or text message.

Real-time Location System (RTLS) is used to track patient's medical records online.

Patients are required to wear a wrist identification band upon admission to access their online account.

Secure login is an example of online patient verification that involves using biometric authentication methods.

Financial counselling and relevant forms are not necessary to be signed and completed during pre-registration checks.

Providing closure to patients involves reminding them of their follow-up appointments.

Having a patient-first mindset means that healthcare professionals put their own needs before the patient's needs.

Healthcare professionals with a positive attitude are always optimistic about their ability to make a difference and accomplish success.

It is sufficient to only provide clinically competent care, without considering attitude and character.

Technical skills and knowledge are not essential for healthcare professionals to possess.

Soft skills are not necessary for healthcare professionals to interact with patients.

People-oriented healthcare professionals do not need to make an effort to build rapport with patients.

Respecting patients involves being present, personable, and patient.

Checking with patients for their mode of payment is not essential for providing patient-centered care.

Healthcare professionals should prioritize their own needs over the patient's needs during stressful situations.