Podcast
Questions and Answers
Which of the following statements is NOT true about table turnover rate?
Which of the following statements is NOT true about table turnover rate?
- a. The higher, the better
- b. Sales divided by the number of customers served (correct)
- c. May vary depending on the restaurant type
- d. Improved with a limited menu
In menu engineering, which two factors are considered?
In menu engineering, which two factors are considered?
- a. Total Sales, Guest count
- b. Selling price, Food cost
- c. Sales volume, Contribution margin (correct)
- d. Guest count, Average guest check
Which menu items should be the focus of suggestive selling?
Which menu items should be the focus of suggestive selling?
- a. Horse
- b. Star
- c. Puzzle (correct)
- d. Dog
Which action might be considered for menu items within the “Horse” category?
Which action might be considered for menu items within the “Horse” category?
The restaurant MUST always purchase the highest quality of food to achieve the best overall quality?
The restaurant MUST always purchase the highest quality of food to achieve the best overall quality?
Which technique assumes that the goods you purchase first are the goods you use first?
Which technique assumes that the goods you purchase first are the goods you use first?
Customer satisfaction always translates directly into customer loyalty
Customer satisfaction always translates directly into customer loyalty
Customer loyalty is a unidimensional concept that encourages customers to keep returning for repeat purchases
Customer loyalty is a unidimensional concept that encourages customers to keep returning for repeat purchases
Which of the following statements is NOT true about service blueprinting?
Which of the following statements is NOT true about service blueprinting?
In a service blueprint, what separates customer actions from frontstage actions?
In a service blueprint, what separates customer actions from frontstage actions?
Study Notes
Menu Engineering
- In menu engineering, two factors are considered: menu item profitability and menu item popularity.
Menu Item Classification
- "Horse" category menu items may be considered for suggestive selling or promotional activities.
Inventory Management
- The FIFO (First-In, First-Out) technique assumes that the goods you purchase first are the goods you use first.
Customer Satisfaction and Loyalty
- Customer satisfaction does not always directly translate into customer loyalty, as loyalty is a more complex concept.
- Customer loyalty is a multidimensional concept that encourages customers to keep returning for repeat purchases.
Service Blueprinting
- In a service blueprint, a "line of visibility" separates customer actions from frontstage actions.
- One statement that is NOT true about service blueprinting is unspecified, but the technique is used to visualize and analyze the service process.
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Quantum physics
