10 Questions
Which of the following statements is NOT true about table turnover rate?
b. Sales divided by the number of customers served
In menu engineering, which two factors are considered?
c. Sales volume, Contribution margin
Which menu items should be the focus of suggestive selling?
c. Puzzle
Which action might be considered for menu items within the “Horse” category?
d. Reduce their portion sizes
The restaurant MUST always purchase the highest quality of food to achieve the best overall quality?
b. False
Which technique assumes that the goods you purchase first are the goods you use first?
c. FIFO
Customer satisfaction always translates directly into customer loyalty
b. False
Customer loyalty is a unidimensional concept that encourages customers to keep returning for repeat purchases
b. False
Which of the following statements is NOT true about service blueprinting?
b. It only includes employees that customers see in action
In a service blueprint, what separates customer actions from frontstage actions?
b. Line of interaction
Study Notes
Menu Engineering
- In menu engineering, two factors are considered: menu item profitability and menu item popularity.
Menu Item Classification
- "Horse" category menu items may be considered for suggestive selling or promotional activities.
Inventory Management
- The FIFO (First-In, First-Out) technique assumes that the goods you purchase first are the goods you use first.
Customer Satisfaction and Loyalty
- Customer satisfaction does not always directly translate into customer loyalty, as loyalty is a more complex concept.
- Customer loyalty is a multidimensional concept that encourages customers to keep returning for repeat purchases.
Service Blueprinting
- In a service blueprint, a "line of visibility" separates customer actions from frontstage actions.
- One statement that is NOT true about service blueprinting is unspecified, but the technique is used to visualize and analyze the service process.
Quantum physics
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