Questions and Answers
Sell me the outfit you're wearing.
The fabric of my sweater is soft and comfortable, and I'm wearing medium-wash jeans, which match with every color and can be combined with any outfit. The brand (Hollister) doesn't sell clothes for a very high price; the quality matches the price.
How would you help a customer trying to buy jeans?
I would ask what style they are looking for, such as mom jeans or skinny jeans, what color they're looking for, and what their size is. If they don't know what style to try on, I would get them a variety of styles to try on.
Why do you want to work at Hollister?
I want to work here because I like the brand; it's my go-to place for outfits, and I have thought about working here since I turned 16 because I want to work in a retail store selling quality clothes.
What is diversity to you?
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What are some things you know about Hollister?
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Tell us about yourself.
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What are your strengths?
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What are your weaknesses?
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How would you deal with an upset customer?
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Why should I hire you?
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Why did you pick what you're wearing today?
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How would you help a customer pick out an outfit if they didn't know what to get?
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What's an experience you've had with Hollister?
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What kind of trends are you into?
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How would you use your trend that you talked about to help pick out an outfit for a customer?
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Study Notes
Interview Questions Summary
- Selling an outfit involves describing its comfort and versatility while highlighting affordable quality.
- Assisting a customer with jeans requires understanding their style preferences, size, and providing a variety of options for fitting.
- Passion for the brand and familiarity with its products are key reasons for seeking employment at Hollister.
- Diversity encompasses various backgrounds, cultures, styles, and perspectives within a team or community.
- Hollister specializes in a Southern California aesthetic, was founded in 2000, and operates under Abercrombie & Fitch management.
- Personal introduction should include name, age, school status, hobbies, and interests in activities that provide entertainment and productivity.
- Strengths include hard work, quick learning, ability to work under pressure, multitasking, attention to detail, and collaboration skills.
- Weaknesses identified are procrastination and initial shyness, with a focus on personal growth through experience in retail.
- Handling upset customers requires a calm demeanor, active listening, and prioritizing customer satisfaction.
- Employers should consider hiring a candidate based on their hard work, dedication, reliability, and a desire to contribute positively to a team environment.
- Choosing attire for an interview should reflect comfort and personal style, showcasing individuality.
- Helping undecided customers involves asking about the occasion, personal style, size preferences, and showcasing available options in the store.
- Positive past experiences with Hollister highlight good customer service and a welcoming shopping environment.
- Current fashion trends preferred include baggy clothing and crop tops for a cute and comfortable look.
- Utilizing trends like crop tops when assisting customers can help create versatile outfit combinations.
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Test your knowledge with these flashcards featuring common interview questions for Hollister. Each card presents a question along with a thorough answer guideline, perfect for preparing for an interview in retail. Familiarize yourself with key selling points and customer service strategies specific to Hollister.