Hobby Lobby Custom Framing Certification
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Questions and Answers

Any customer selecting a readymade frame will be offered ______ artwork installation.

while you wait

Always keep the staple guns disconnected and in the _____ at all times when not in use.

drawer

Scrap matboard should be cut into _____ inch strips and used to protect frames from damage caused by framers.

2 x 4

Always store orders in a protective _____ carrier.

<p>foam</p> Signup and view all the answers

Frame shops should complete all custom orders in ____ days or less.

<p>14</p> Signup and view all the answers

_______ is the area where you should store any frames that are part of a custom order.

<p>frame storage</p> Signup and view all the answers

Hobby Lobby requires the use of safety ____ and ____ while handling and cutting glass.

<p>gloves and glasses</p> Signup and view all the answers

When taking an order for custom framing, you may use a frame table ticket.

<p>False</p> Signup and view all the answers

We want to give as many orders as possible a custom due date.

<p>False</p> Signup and view all the answers

Dispose of glass scraps smaller than 8 x 10 in the designated trashcan.

<p>True</p> Signup and view all the answers

Moulding samples should be evenly spaced from the top of the sample panels to the bottom.

<p>False</p> Signup and view all the answers

The yellow copies of the custom frame ticket should be kept for a period of ____.

<p>1 year</p> Signup and view all the answers

Save mat scraps that are _________.

<p>16 x 20 or larger</p> Signup and view all the answers

A ______ is a standard unit of measurement that is figured by adding the width and height of the frame size.

<p>united inch</p> Signup and view all the answers

A frame size of 16 x 20 would have ____ united inches.

<p>36</p> Signup and view all the answers

Use a pencil to record the customer info and prices on the frame table ticket and custom frame ticket.

<p>False</p> Signup and view all the answers

The fee for sizing a matboard includes an opening.

<p>False</p> Signup and view all the answers

The drymount charge includes the substrate and mounting materials.

<p>True</p> Signup and view all the answers

Creative cut mats should be charged at $4 per opening in addition to the basic mat price.

<p>True</p> Signup and view all the answers

The canvas stretching fee includes the stretcher bars.

<p>False</p> Signup and view all the answers

The shrinkwrap charge includes an acid free foam board substrate.

<p>False</p> Signup and view all the answers

Coupons may be accepted in the Frame Shop.

<p>False</p> Signup and view all the answers

Charge a labor fee to orders that will require extra time or effort to complete.

<p>False</p> Signup and view all the answers

All employee orders must be reviewed and approved by management _____

<p>when order is placed and when it is picked up</p> Signup and view all the answers

The united inches (on the custom ticket) should be written _____

<p>exactly, without any rounding</p> Signup and view all the answers

If a piece requires glazing materials (glass/acrylite) that is larger than Hobby Lobby offers, you should _______.

<p>we do not special order glass from outside the company</p> Signup and view all the answers

Always keep customers informed of any changes in the _______ of their orders.

<p>due date</p> Signup and view all the answers

Your store transmits the custom frames and mat orders once every _____

<p>week</p> Signup and view all the answers

Any UPS or overnight orders must be approved by the ______.

<p>store manager</p> Signup and view all the answers

When ordering stacked mouldings, design 2 is called a ______.

<p>base cap extension</p> Signup and view all the answers

There are no _____ orders permitted for the custom frame and mat order; make sure that you have ordered everything properly.

<p>add on</p> Signup and view all the answers

The maximum length you can order most custom wood frames (excluding barnwoods) is ____ inches.

<p>92</p> Signup and view all the answers

_______ is the best way to keep your equipment at peak performance.

<p>routine maintenance</p> Signup and view all the answers

If your turnaround time is more than ____ days out, you should ask a member of management for assistance.

<p>14</p> Signup and view all the answers

Record all problems on the __________.

<p>frame shop action log</p> Signup and view all the answers

If you have an order for a frame listed out of stock, you should continue to order it each week.

<p>False</p> Signup and view all the answers

The best way to correct a mistake in the back office program is the 'update custom frame order' button.

<p>False</p> Signup and view all the answers

Study Notes

General Guidelines for Custom Framing

  • Customers selecting readymade frames will be offered artwork installation "while you wait."
  • Staple guns must be disconnected and stored in the "drawer" when not in use.
  • Scrap matboard should be cut into "2 x 4 inch strips" to protect frames from damage.
  • Orders should be stored in a protective "foam carrier."
  • Frame shops aim to complete custom orders within "14 days" or less.

Safety and Handling

  • Use safety "gloves and glasses" when handling and cutting glass.
  • Dispose of glass scraps smaller than "8 x 10" in designated trashcans.

Custom Order Processes

  • A frame table ticket should not be used when taking an order for custom framing.
  • Custom due dates should generally not be dispensed for each order.
  • Maintain accurate records; yellow copies of custom frame tickets are kept for "1 year."

Material and Measurement Standards

  • Save mat scraps that are "16 x 20 or larger."
  • "United inch" is defined as the measurement by adding the width and height of the frame size.
  • A frame size of "16 x 20" has "36 united inches."
  • Any required glazing materials larger than what Hobby Lobby offers cannot be special ordered.

Charges and Fees

  • The dry mount charge includes substrate and mounting materials, while creative cut mats cost an additional "$4 per opening."
  • Canvas stretching fee does not include stretcher bars.
  • The shrinkwrap charge does not cover acid-free foam board substrate.
  • Coupons are not accepted in the Frame Shop.
  • Charges for labor are not added for orders requiring extra time.

Order Management

  • Employee orders require management approval upon placement and pickup.
  • The united inches on custom tickets must be recorded "exactly, without rounding."
  • The store transmits custom frame orders once every "week."
  • Any UPS or overnight orders need store manager approval.

Moulding and Frame Specifications

  • Stacked mouldings designation for "design 2" is referred to as "base cap extension."
  • There are no "add on" orders permitted for custom frame and mat orders.
  • Maximum length for most custom wood frames (excluding barnwoods) is "92 inches."

Maintenance and Troubleshooting

  • Routine maintenance is essential for peak equipment performance.
  • If turnaround time exceeds "14 days," seek management assistance.
  • Record all problems in the "frame shop action log."
  • Do not order frames listed as out of stock each week unnecessarily.

Miscellaneous

  • It is a misconception that a pencil may be used to record customer information and prices.
  • Issues with the back office program cannot be resolved using the 'update custom frame order' button alone.

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Test your knowledge and skills with these flashcards designed for the Hobby Lobby Custom Framing certification. Perfect for understanding key terms and practices in framing and artwork installation, these cards will help you reinforce your learning efficiently.

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