10 Questions
The tax authority, HMRC, decided to close the self-assessment helpline between 8 April and 30 October.
False
People who cannot access online services will not receive any assistance during the closure of the helpline.
False
One trade body praised the decision to permanently close the self-assessment helpline for half the year.
False
HMRC has been criticized for efficient services with short waiting times.
False
The closure of the helpline follows a successful trial conducted the previous year.
False
According to the changes, the self-assessment helpline will be closed for the entire year.
False
The VAT helpline will be open for five business days every month, coinciding with the deadline for filing VAT returns.
True
The PAYE helpline will continue to take calls from customers relating to refunds.
False
HMRC's own review concluded that there has been a long-term shift from phone contact to online self-service.
False
The average wait time for a call to HMRC to be answered in the year to April 2023 was $16\text{ minutes and }24\text{ seconds}$.
True
Stay informed about the closure of the HMRC tax helpline for half the year in 19 March 2024. Learn about the implications, alternatives, and how it might affect tax return assistance.
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