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Questions and Answers
The tax authority, HMRC, decided to close the self-assessment helpline between 8 April and 30 October.
The tax authority, HMRC, decided to close the self-assessment helpline between 8 April and 30 October.
False
People who cannot access online services will not receive any assistance during the closure of the helpline.
People who cannot access online services will not receive any assistance during the closure of the helpline.
False
One trade body praised the decision to permanently close the self-assessment helpline for half the year.
One trade body praised the decision to permanently close the self-assessment helpline for half the year.
False
HMRC has been criticized for efficient services with short waiting times.
HMRC has been criticized for efficient services with short waiting times.
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The closure of the helpline follows a successful trial conducted the previous year.
The closure of the helpline follows a successful trial conducted the previous year.
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According to the changes, the self-assessment helpline will be closed for the entire year.
According to the changes, the self-assessment helpline will be closed for the entire year.
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The VAT helpline will be open for five business days every month, coinciding with the deadline for filing VAT returns.
The VAT helpline will be open for five business days every month, coinciding with the deadline for filing VAT returns.
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The PAYE helpline will continue to take calls from customers relating to refunds.
The PAYE helpline will continue to take calls from customers relating to refunds.
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HMRC's own review concluded that there has been a long-term shift from phone contact to online self-service.
HMRC's own review concluded that there has been a long-term shift from phone contact to online self-service.
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The average wait time for a call to HMRC to be answered in the year to April 2023 was $16\text{ minutes and }24\text{ seconds}$.
The average wait time for a call to HMRC to be answered in the year to April 2023 was $16\text{ minutes and }24\text{ seconds}$.
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