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Questions and Answers
What is the definition of quality management according to ISO 9000?
Quality management is defined as coordinated activities to direct and control an organization with regard to quality.
Which method developed by Shewhart in the 1920s is foundational for quality control procedures in laboratories?
Shewhart developed a method for statistical process control.
Name two principal innovators in the quality management movement aside from Shewhart and mention their contributions.
Arman Feigenbaum contributed to the total quality management concept, while Kaoru Ishikawa is known for quality circles.
When were quality control methods first applied in laboratories?
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What recent focus in quality management has been attributed to Galvin?
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Study Notes
Definition of Quality Management
- Quality management involves coordinated activities directed at managing an organization's quality.
- A quality system comprises the organizational structure, resources, processes, and procedures essential for implementing quality management.
Historical Context
- Quality management concepts originated in the 20th century, primarily influenced by manufacturing and shop processes.
- The focus on quality control in products began early in the quality management movement.
Key Innovators and Contributions
- Walter Shewhart: Developed statistical process control in the 1920s, laying the foundation for laboratory quality control procedures.
- Quality control methods in laboratories gained traction in the 1940s, evolving from industrial practices.
- Arman Feigenbaum: Contributed to the understanding of total quality management.
- Kaoru Ishikawa: Promoted the use of quality circles and cause-and-effect diagrams to enhance quality.
- Genichi Taguchi: Introduced robust design methods that emphasize minimizing variation in manufacturing processes.
- Galvin: Focused on micro-scale error reduction, making significant advances in laboratory quality management.
Evolution of Quality Management
- The evolution of quality management highlights that it is an ongoing process, with historical contributions shaping its current practices.
- Quality management is established and continually progresses with input from various thinkers and industries.
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Description
Explore the evolution of quality management in laboratories, focusing on key definitions and the contributions of principal innovators. Understand how ISO 9000 shaped the current quality management practices through its structured approach.
