18 Questions
What is the purpose of creating a histogram of the number of customers waiting in excess of one minute by the time of morning?
To understand the reasons for most people waiting during busy hours
What is the primary goal of the cause-and-effect diagram for 'why tables are not cleared quickly'?
To identify the root cause of the problem
What is the purpose of the step 'Develop optimal solution' in the process improvement project?
To generate a list of potential solutions
What type of analysis is used to identify the most common reasons for customers waiting?
Pareto analysis
What is the purpose of collecting data on the number of customers waiting in excess of one minute?
To understand the relationship between the time of morning and waiting times
What is the purpose of the run chart plotted after implementing the optimal solution?
To study the results of the implemented solution
What type of analysis is used to identify the most common problems in the restaurant?
Pareto analysis
What metric did the team develop to measure the current performance of the seating process?
Percent of customers waiting to be seated for more than one minute
What is the purpose of creating a floor diagram in the process improvement?
To visualize the process layout
What is the next step after identifying the opportunity for improvement in the seven-step method?
Analyzing the current process
What is the purpose of the run chart in the process improvement?
To analyze the trend of the process
What is the variable that the team identified as potentially affecting the problem of customers waiting to be seated?
Day of the week
What is the primary goal of process improvement?
To increase customer satisfaction
What is the purpose of identifying the process owner?
To determine the person responsible for process improvement
Which of the following is a metric used to measure process performance?
Number of errors or defects
What is the purpose of Pareto analysis in problem identification?
To prioritize problems based on their impact
What is the first step in the Seven-Step Problem-Solving Method?
Identify the opportunity
What is the purpose of the feedback loop in the Input/Output Process Model?
To identify areas for process improvement
Analyze the histogram to identify the relationship between time of morning and number of customers waiting. Understand the reasons for customer wait times and how to improve the service.
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