HELD ORDERS: Interlock E-Document Process
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Questions and Answers

What is the first step in posting a record to ARM?

  • Fill out Documentation template and add SNAP Notes
  • Update Custom 8 to GS3 ARM 1 - 4
  • Hit 'Post To ARM' on the top right part of the portal (correct)
  • Check the LOG to confirm if it is successful

What is the condition to use the 'Post To ARM' functionality?

  • If the doctor is on DO and is responsive
  • If the doctor is on DO and is unresponsive
  • If the doctor is set to calling and faxing
  • If the doctor is set to calling and faxing not allowed and is unresponsive (correct)

What should be updated on the 3rd attempt?

  • Status to Rx Chase
  • Status to Rx Chase / Edocument Attempts Exhausted (correct)
  • Dispositions in Callshaper
  • Status to Edocument Attempts Exhausted

How often are Held Orders reviewed?

<p>Every 30 days (A)</p> Signup and view all the answers

What action is required if the doctor changes?

<p>Work the record completely (D)</p> Signup and view all the answers

What is the process for Goscripts Doctors who are unable to send requests via interlock?

<p>Manually create a request via GoScripts portal (C)</p> Signup and view all the answers

What is the email template used for Parachute Doctors?

<p><a href="mailto:[email protected]">[email protected]</a> (A)</p> Signup and view all the answers

Where should the request for Parachute Doctors be sent?

<p><a href="mailto:[email protected]">[email protected]</a> (B)</p> Signup and view all the answers

What is the file name convention for Parachute requests?

<p>Use the patient's name as the prescription's file name (C)</p> Signup and view all the answers

What is the software used to login and send Parachute requests?

<p>Microsoft Outlook (B)</p> Signup and view all the answers

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