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HELD ORDERS: Interlock E-Document Process

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HELD ORDERS: Interlock E-Document Process

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Questions and Answers

What is the first step in posting a record to ARM?

Fill out Documentation template and add SNAP Notes

Update Custom 8 to GS3 ARM 1 - 4

Hit 'Post To ARM' on the top right part of the portal (correct)

Check the LOG to confirm if it is successful

What is the condition to use the 'Post To ARM' functionality?

If the doctor is on DO and is responsive

If the doctor is on DO and is unresponsive

If the doctor is set to calling and faxing

If the doctor is set to calling and faxing not allowed and is unresponsive (correct)

What should be updated on the 3rd attempt?

Status to Rx Chase

Status to Rx Chase / Edocument Attempts Exhausted (correct)

Dispositions in Callshaper

Status to Edocument Attempts Exhausted

How often are Held Orders reviewed?

Every 30 days Signup and view all the answers

What action is required if the doctor changes?

Work the record completely Signup and view all the answers

What is the process for Goscripts Doctors who are unable to send requests via interlock?

Manually create a request via GoScripts portal Signup and view all the answers

What is the email template used for Parachute Doctors?

<a href="mailto:[email protected]">[email protected]</a> Signup and view all the answers

Where should the request for Parachute Doctors be sent?

<a href="mailto:[email protected]">[email protected]</a> Signup and view all the answers

What is the file name convention for Parachute requests?

Use the patient's name as the prescription's file name Signup and view all the answers

What is the software used to login and send Parachute requests?

Microsoft Outlook Signup and view all the answers