Healy Device Troubleshooting Guide

Always turn on the Healy device 2 seconds before opening the Healy app.
Check the battery status by clicking on the battery icon in the app.
To charge the Healy device, connect the charging cable to a smartphone power supply and then connect the other end to the Healy device.
Make sure Bluetooth and location service are enabled on your mobile device.
The location service is required to connect to the Healy device, but the app does not access your location information.
Perform a hardware reset by pressing and holding the power button for about 20 seconds until the right-hand LED briefly glows in solid green and then turns off.
If there are connection problems with your mobile device, try restarting it.
Clear the Bluetooth cache if you have connection problems with the Healy app.
Many problems with running the app can be fixed by simply closing all apps on the mobile device and then restarting the app.
To close apps on an iPhone 8 or older, double click the "Home" button, navigate to the screen of the app that you wish to close, and swipe up on the app card that you want to quit and flick it up and off the screen.
To close apps on an iPhone 9 or newer, touch the gesture area at the bottom of the screen with your finger, touch and hold the screen for a few seconds and swipe upwards until the card-like multitasking interface appears on the screen, and swipe up the app card you want to quit and remove it from the screen by swiping upwards.
If you have problems with Bluetooth not connecting to Healy, try connecting in an area where there are no other Bluetooth devices.

Guidelines for Charging and Using the Healy Device

The video provides step-by-step instructions on how to use the Healy device.
The first step is to charge the device using a 5V DC power adapter with a minimum output current of 2A.
The micro USB plug of the charging cable needs to be connected to the Healy device correctly.
The green LED on the device indicates the charging status, which pulsates when the battery is charging.
The device needs to be fully charged, discharged, and charged again for battery status calibration.
The Bluetooth LED indicates the connection between the Healy app and the device.
The green LED indicates generator activity and flashes when frequencies are being generated.
Different states of the green LED indicate battery indicators, program transfer, microcurrent program running, and analysis or vibration mode.
A hardware reset can be performed by pressing and holding the power button for 20 seconds.
The power button is used to turn on the device and pause/resume a running program.
Electrode connection cables are used to connect electrodes to the device.
Adhesive electrodes need to be placed correctly on the skin and connected to the device using the push button plug of the electrode cable.

Guidelines for Charging and Using Your Healy Device

This video is the first in a series of videos that will show you how to use your Healy device.
The first step is to charge the Healy device using a 5 volt DC power adapter with a minimum output current of 2 amperes or higher.
The second step is to connect the micro USB plug of the charging cable to the Healy device, making sure to plug it in the correct way around.
The third and final step is to charge the Healy device until the green LED automatically turns off, indicating that the battery is fully charged.
To correctly display the battery status in the app, calibration is required: Healy needs to be fully charged, discharged, and then fully charged again.
The green Power LED light on the right side of the device indicates both the power status and the charging process, as well as generator activity when frequencies are being generated.
The blue Bluetooth LED on the left side of the device is active when you connect to the app.
The generator produces frequencies that are modulated on microcurrent, and the green LED blinks when frequencies are being generated.
Battery indicators include flashing several times and then turning off when the battery level is very low, solid green and pulsing when the battery is being charged, and turning off when the battery is fully charged.
The green LED also flashes when transferring a program from the Healy App to the Healy device, when a microcurrent program is running, and when performing an analysis in the HealAdvisor Analyse App or using vibration mode.
If the device does not respond or some other errors occur, a hardware reset can be performed by pressing and holding the power button for about 20 seconds.
Electrodes can be connected to the Healy device using the electrode connection cable, and adhesive electrodes can be placed on the selected skin area and connected using the push button plug of the electrode cable.