Healthcare Staff Training and Pricing

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Questions and Answers

What is the goal of the staff and trainers in terms of their training?

To be trained to the highest standards (correct)

To be trained only in specific areas

To be trained only by experienced trainers

To be trained to an average standard

What is the pricing strategy of the company?

To have a price that is fair and reasonable (correct)

To be the cheapest in the market

To be more expensive than competitors

To offer discounts to all customers

What is the purpose of a SWOT analysis?

To evaluate the company's financial situation

To evaluate the company's human resources

To evaluate the company's marketing strategy

To identify Strengths, Weaknesses, Opportunities and Threats (correct)

What is the benefit of a SWOT analysis?

To identify potential problems and find solutions Signup and view all the answers

What does the SWOT analysis separate the environmental analysis into?

Internal and external issues Signup and view all the answers

What is the purpose of having highly trained staff and trainers?

To deliver a quality-focused service Signup and view all the answers

What is the goal of continuous improvement?

To continuously improve every day Signup and view all the answers

What is the purpose of evaluating the organizational culture in a SWOT analysis?

To evaluate environmental opportunities in relation to the organization's resources and culture Signup and view all the answers

What is one of the benefits of having deep product knowledge?

Generating excitement among customers Signup and view all the answers

What helps to cement confidence in a salesperson?

Becoming educated in the product and its uses Signup and view all the answers

What is one of the characteristics of good customer service?

Promptness in delivering products Signup and view all the answers

What is an important aspect of professionalism in customer service?

Using good manners Signup and view all the answers

Why is personalization important in customer service?

It produces customer loyalty Signup and view all the answers

What is customer service?

Taking care of the customer's needs Signup and view all the answers

What is one of the benefits of having knowledge about similar products sold by competitors?

It gives an added advantage to counter objections Signup and view all the answers

What is the result of using good manners in customer service?

Customers feel cared for Signup and view all the answers

What is the highest income level option in the questionnaire?

15,000 and above Signup and view all the answers

What is the lowest age range option in the questionnaire?

18 y/o below Signup and view all the answers

What is the rating for 'Very Satisfied' in the questionnaire?

5 Signup and view all the answers

What is the second option under 'Occupation' in the questionnaire?

Student Signup and view all the answers

What is the free service offered as a promotion in the questionnaire?

Free internet wifi Signup and view all the answers

What is the highest rating option in the questionnaire?

5 - Very Satisfied Signup and view all the answers

What is the second aspect of 'SERVICE/PRODUCT' in the questionnaire?

Product Knowledge Signup and view all the answers

What is the first aspect of 'PLACE' in the questionnaire?

Sanitation Signup and view all the answers

Study Notes

Highly Trained Staff and Trainers

High standards of training for staff and trainers to deliver quality services to customers and patients
Continuous improvement every day with pride in work

Affordable Pricing

Fair and reasonable prices that make sense to customers
Prices that are good value and easy to understand
Not just about money, but about a fair deal

SWOT Analysis

Evaluates strengths, weaknesses, opportunities, and threats in an organization
Helps identify potential problems and find solutions
Assesses what a business can and cannot do, and its opportunities and threats

Importance of Product Knowledge

Boosts enthusiasm and confidence in salespeople
Helps overcome objections from customers with factual information
Gives an advantage over competitors with knowledge of similar products

Customer Service

Takes care of customer needs with professional, helpful, high-quality service
Characteristics include promptness, politeness, professionalism, and personalization
Examples include using good manners, treating customers with respect, and using their names