Podcast
Questions and Answers
What is health literacy?
What is health literacy?
The degree to which individuals have the capacity to obtain, process, and understand basic health information in order to make proper health decisions.
Where does communication begin?
Where does communication begin?
When the healthcare provider observes the body language of the patient and vice versa.
What does nonverbal communication include?
What does nonverbal communication include?
Body movements, gestures, and facial expressions.
How much of our communication is nonverbal?
How much of our communication is nonverbal?
What percentage of communication includes tone of voice and chosen words?
What percentage of communication includes tone of voice and chosen words?
In what situations is nonverbal communication particularly important?
In what situations is nonverbal communication particularly important?
How are many aspects of nonverbal communication, including eye contact, formed?
How are many aspects of nonverbal communication, including eye contact, formed?
What must exist between verbal and nonverbal communication?
What must exist between verbal and nonverbal communication?
What are the categories of nonverbal communication?
What are the categories of nonverbal communication?
What involves body movement in communication?
What involves body movement in communication?
What involves physical distance between people when they communicate?
What involves physical distance between people when they communicate?
Gestures work in groups or clusters.
Gestures work in groups or clusters.
What includes movement of the head, hands, eyes, and other body parts often used in place of words?
What includes movement of the head, hands, eyes, and other body parts often used in place of words?
When can gestures be used?
When can gestures be used?
What are intentional gestures closely associated with speech called?
What are intentional gestures closely associated with speech called?
Gestures are not involuntary or subconscious.
Gestures are not involuntary or subconscious.
What term is used when true feelings and attitudes are revealed by an individual?
What term is used when true feelings and attitudes are revealed by an individual?
What is one of the most culturally specific forms of nonverbal communication?
What is one of the most culturally specific forms of nonverbal communication?
What is one of the most common observed and important nonverbal communications?
What is one of the most common observed and important nonverbal communications?
Gaze is a form of communication as well as what?
Gaze is a form of communication as well as what?
What are the three primary functions of gaze?
What are the three primary functions of gaze?
How often does eye contact occur in a normal conversation?
How often does eye contact occur in a normal conversation?
Gaze patterns in listeners last longer.
Gaze patterns in listeners last longer.
Females do not tend to look more at the other person than males do.
Females do not tend to look more at the other person than males do.
Gaze patterns in listeners last longer.
Gaze patterns in listeners last longer.
What approaches can help lessen anxiety created by intrusion and loss of space?
What approaches can help lessen anxiety created by intrusion and loss of space?
What are the four types of distance zones?
What are the four types of distance zones?
In which zones may both intimacy and privacy be lost?
In which zones may both intimacy and privacy be lost?
What is an important factor when speaking with a patient?
What is an important factor when speaking with a patient?
What is the proper position for healthcare providers?
What is the proper position for healthcare providers?
What does posture refer to?
What does posture refer to?
What is an example of closed body posture?
What is an example of closed body posture?
What is an example of open and relaxed body posture?
What is an example of open and relaxed body posture?
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Study Notes
Health Literacy
- Defined as the ability to obtain, process, and understand basic health information for making informed health decisions.
Communication Initiation
- Begins with healthcare provider (HCP) observing patient body language, while the patient observes the HCP's body language as well.
Types of Nonverbal Communication
- Includes body movements, gestures, and facial expressions which convey messages without spoken words.
- Comprises kinesics (body movement), proxemics (physical distance), and touch.
Communication Statistics
- Nonverbal communication accounts for approximately 70% of all communication.
- Tone of voice and chosen words account for 30% (23% tone, 7% words).
Importance in Stressful Situations
- Nonverbal cues become increasingly vital during high-stress interactions.
Cultural Influences
- Aspects of nonverbal communication, including eye contact, are shaped by cultural backgrounds.
Consistency in Communication
- Effective communication requires a consistent and congruent relationship between verbal and nonverbal messages.
Kinesics
- Involves body movements such as gestures, facial expressions, and gaze patterns.
Proxemics
- Referred to as the study of physical distance in communication, including concepts like territoriality and personal space.
Gestures
- Work in clusters, and can serve multiple purposes: clarifying speech, relieving stress, and regulating conversation flow.
- Illustrators are intentional gestures that enhance verbal communication through hand movements.
Leakage in Communication
- Refers to the unintended expression of true feelings, which can reveal underlying emotions.
Gaze as a Communication Tool
- Gaze serves to monitor interactions, regulate communication flow, and express emotions.
- Eye contact occurs about 50-60% of a normal conversation, with gaze patterns in listeners typically lasting longer.
Gender Differences in Gaze
- Females tend to maintain eye contact more often in conversations compared to males.
Managing Anxiety in Communication
- Strategies include treating patients with respect, allowing control over surroundings, and recognizing the need for privacy.
Distance Zones
- Four types of distance:
- Intimate zone
- Personal distance (approx. an arm's length)
- Social distance (4 to 12 feet)
- Public distance
Body Language and Posture
- Closed body posture is characterized by avoidance behaviors (crossed arms/legs), while open posture is uncrossed and symmetrical, creating a warm environment.
- The healthcare provider's position should be close but comfortable, maintaining eye contact, and slightly leaning forward to engage effectively.
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