Health Human Resources (HHR) in Healthcare
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Questions and Answers

What is one of the challenges faced by health systems?

  • Governance (correct)
  • Human Resources
  • Patient Satisfaction
  • Healthcare Service Delivery

    • Who is responsible for accomplishing the organization's goals?

  • Organization
  • Employee
  • Customer
  • Manager (correct)

    • What is the purpose of Human Resource Planning?

  • To compensate employees
  • To recruit and select employees
  • To forecast current and future HR needs (correct)
  • To train and develop employees

    • What are the two types of forecasts made in Human Resource Planning?

    <p>Supply and demand forecasts</p> Signup and view all the answers

    What is the main goal of Human Resource Management?

    <p>To accomplish the work of the organization through its employees</p> Signup and view all the answers

    What is one of the key initiatives of Human Resource Management?

    <p>Training and Development</p> Signup and view all the answers

    What is the role of a manager in an organization?

    <p>To manage the efforts of the organization's people</p> Signup and view all the answers

    What is the process of acquiring, training, appraising, and compensating employees?

    <p>Human Resource Management</p> Signup and view all the answers

    What is Health Human Resources (HHR) primarily defined as?

    <p>All people engaged in actions to enhance positive health outcomes</p> Signup and view all the answers

    What is the primary role of human resources in a healthcare system?

    <p>To monitor and evaluate staff performance</p> Signup and view all the answers

    What percentage of healthcare budgets is allocated to Human Resources?

    <p>A high proportion</p> Signup and view all the answers

    What is Human Resource Management (HRM)?

    <p>All activities used to attract, retain, and ensure employees perform at a high level</p> Signup and view all the answers

    According to the WHO, what is the projected global shortfall of health workers by 2030?

    <p>10 million</p> Signup and view all the answers

    What is external recruiting?

    <p>Looking outside the firm for new employees</p> Signup and view all the answers

    What type of healthcare organization is responsible for providing medical care in patients' homes?

    <p>Home Care</p> Signup and view all the answers

    What is the 'art' of healthcare referred to as?

    <p>Managing human beings who provide healthcare services</p> Signup and view all the answers

    What is a benefit of internal recruiting?

    <p>Managers already know the candidates</p> Signup and view all the answers

    What is outsourcing in HRM?

    <p>Contracting with outside workers</p> Signup and view all the answers

    What is the focus of the 'science' of healthcare?

    <p>Achieving and delivering high-quality healthcare products and services</p> Signup and view all the answers

    What is a potential problem with outsourcing?

    <p>Managers lose control over output</p> Signup and view all the answers

    Which of the following is NOT a type of healthcare organization?

    <p>Insurance Companies</p> Signup and view all the answers

    What is an advantage of internal advancement?

    <p>It motivates employees</p> Signup and view all the answers

    What is not a part of Human Resource Management (HRM)?

    <p>Financial management</p> Signup and view all the answers

    What is a benefit of a multi-prong approach to external recruiting?

    <p>It works best</p> Signup and view all the answers

    What is a challenge faced by HR Management in healthcare?

    <p>Implementing diversity planning and culturally competent care</p> Signup and view all the answers

    Why are unions typically against outsourcing?

    <p>Because it has the potential to eliminate member's jobs</p> Signup and view all the answers

    What is a key issue in many developing countries?

    <p>Insufficient human capacity</p> Signup and view all the answers

    What is one of the dimensions of HRH performance?

    <p>Sociocultural quality</p> Signup and view all the answers

    What is a reason for new opportunities in healthcare?

    <p>Infusion of new money</p> Signup and view all the answers

    What is a challenge faced by HR Management in healthcare, according to the content?

    <p>Managing change</p> Signup and view all the answers

    What is a key area of focus in patient satisfaction?

    <p>Emergency Room</p> Signup and view all the answers

    What is a challenge in the healthcare sector?

    <p>All of the above</p> Signup and view all the answers

    What is a key recommendation for improving employee satisfaction in healthcare?

    <p>Satisfaction in caring for patients</p> Signup and view all the answers

    What is a consequence of implementing key recommendations for employee satisfaction in healthcare?

    <p>Less complaints from customers</p> Signup and view all the answers

    What is a characteristic of the healthcare workforce in remote areas?

    <p>All of the above</p> Signup and view all the answers

    What is absent in the healthcare sector?

    <p>All of the above</p> Signup and view all the answers

    Study Notes

    Health Human Resources (HHR)

    • Also known as Human Resources for Health (HRH) or health workforce
    • Defined as "all people engaged in actions whose primary intent is to enhance positive health outcomes"

    Role of Human Resources in Healthcare

    • Enable effective healthcare service delivery through staff performance monitoring and evaluation, compensation, and recruitment of competent employees
    • Human Resources department is responsible for all employees and employee-related operations in any organization

    Healthcare as a Service Sector

    • Depends heavily on people to carry out its mission
    • Human Resources (HR) accounts for a high proportion of budgets assigned to the health sector
    • Estimated shortage of almost 4.3 million physicians, midwives, nurses, and support workers (WHO 2006)
    • Projected global shortfall of 10 million health workers by 2030, mostly in low- and lower-middle-income countries

    Types of Healthcare Organizations

    • Physician Offices and Clinics
    • Hospitals
    • Nursing and Personal-Care Facilities
    • Home Care
    • Health and Allied Services
    • Medical and Dental Laboratories
    • Offices and Clinics of Other Health Practitioners
    • Dentist's Offices and Clinics

    Healthcare-Science or Art

    • The Science of Healthcare: achieving and delivering high-quality healthcare products and services through scientific and innovative technology
    • The Art of Healthcare: managing the human beings who provide the services and improve the products

    Challenges for Health Systems

    • Human Resources (Workforce)
    • Physical Infrastructure
    • Governance
    • Financing

    Healthcare Service Delivery

    • Determined by patient satisfaction and employee satisfaction

    Human Resource Management (HRM)

    • The strategies, tactics, plans, and programs that healthcare organizations utilize to accomplish the work of the organization through its employees
    • Includes acquiring, training, appraising, and compensating employees, and attending to their labor relations, health and safety, and fairness concerns

    Key Initiatives of HR Management

    • Workforce Planning
    • Staffing and Selection
    • Compensation and Benefits
    • Employee and Labor Relations
    • Government Compliance
    • Training and Development
    • Health, Safety, and Security

    Human Resource Planning

    • Includes all activities managers do to forecast current and future HR needs
    • Must be done before recruitment and selection
    • Demand forecasts estimate the number and qualifications the firm will need
    • Supply forecasts estimate the availability and qualifications of current workers and those in the labor market

    Human Resource Management Processes

    • Acquisition
    • Fairness
    • Training
    • Appraisal
    • Compensation
    • Labor Relations
    • Health and Safety

    Recruitment

    • External recruiting: looking outside the firm for people who have not worked at the firm before
    • Internal recruiting: filling positions within the firm
    • Internal recruiting has benefits, including workers knowing the firm's culture and managers already knowing the candidates

    HRM Planning: Outsourcing

    • Outsourcing: contracting with outside workers rather than hiring them
    • Outsourcing is more flexible for the firm and provides human capital at a lower cost
    • However, outsourcing can lead to loss of control over output and contractors may not be committed to the firm

    HR Challenges in Healthcare

    • Managing Change
    • Doing more with less
    • Compliance with quality standards
    • Implementing diversity planning and culturally competent care
    • Preparing healthcare workers for new technologies
    • Balancing professional and personal lives
    • Succession planning

    Insufficient Human Capacity

    • In many developing countries, there is insufficient human capacity to make use of newly available resources
    • Newly available resources are due to scientific advances, infusion of new money, and new drugs

    Dimensions of HRH Performance

    • Coverage: the extent to which the allocation of the workforce corresponds to needed services
    • Productivity: the ratio of outputs relative to inputs
    • Technical quality: the extent to which services have a positive impact on health status
    • Sociocultural quality: the extent to which services are acceptable to users and meet their expectations
    • Organization stability: the use of the workforce to guarantee the viability of services and their capacity to adapt to changing needs

    Current Research Studies

    • Patient satisfaction and employee satisfaction in healthcare
    • Key recommendations include satisfaction in caring for patients, less complaints from customers, and change in employee behavior, skill, and attitude

    Main HRH Challenges

    • Absence of a national HRH strategy
    • Centralized HRH decisions in the public sector
    • Brain drain of HRH
    • Variation of HRH wages and incentives between private and public sectors
    • Inequitable distribution of health workforce among geographical areas, gender imbalance, skill mix, and shortage of them in remote areas
    • Absence of continuous professional development system (CPD)
    • Weak HRH information system

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    Description

    Explore the role of human resources in healthcare systems, including staff performance monitoring, compensation, and recruitment of competent employees to enhance positive health outcomes.

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