5 Questions
Which definition of quality emphasizes the importance of meeting customer needs?
Conformance to requirements, specifications & standards
Which individual is associated with the concept of 'Do it right the first time' in relation to quality?
Crosby
Who defined quality as 'Conformance to requirements, specifications & standards'?
Donabedian
Which organization emphasized that quality should be aimed at the needs of the customer, present and future?
American Society for Quality
Which definition of quality refers to a product or service helping someone and enjoying a good and sustainable market?
Robert A. Broh
Study Notes
Quality Definitions
- The definition of quality that emphasizes the importance of meeting customer needs is associated with the organization that emphasized aiming quality at the needs of the customer, present and future.
- The concept of 'Do it right the first time' is associated with Philip Crosby.
- Joseph Juran defined quality as 'Conformance to requirements, specifications & standards'.
- The definition of quality that refers to a product or service helping someone and enjoying a good and sustainable market is attributed to Peter Drucker.
Test your knowledge of health care quality definitions with this quiz. Identify the key figures and organizations, such as Donabedian, Deming, Juran, and the WHO, who have contributed to defining quality in health care.
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