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Questions and Answers
Which definition of quality emphasizes the importance of meeting customer needs?
Which definition of quality emphasizes the importance of meeting customer needs?
- Conformance to requirements, specifications & standards (correct)
- The degree of excellence at an acceptable price and control
- Quality is the degree of excellence at an acceptable price and control
- Quality is a subjective term for which each person has his or her own definition
Which individual is associated with the concept of 'Do it right the first time' in relation to quality?
Which individual is associated with the concept of 'Do it right the first time' in relation to quality?
- Robert A. Broh
- Edward Deming
- Crosby (correct)
- Juran
Who defined quality as 'Conformance to requirements, specifications & standards'?
Who defined quality as 'Conformance to requirements, specifications & standards'?
- Edward Deming
- Juran
- Donabedian (correct)
- Crosby
Which organization emphasized that quality should be aimed at the needs of the customer, present and future?
Which organization emphasized that quality should be aimed at the needs of the customer, present and future?
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Which definition of quality refers to a product or service helping someone and enjoying a good and sustainable market?
Which definition of quality refers to a product or service helping someone and enjoying a good and sustainable market?
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Study Notes
Quality Definitions
- The definition of quality that emphasizes the importance of meeting customer needs is associated with the organization that emphasized aiming quality at the needs of the customer, present and future.
- The concept of 'Do it right the first time' is associated with Philip Crosby.
- Joseph Juran defined quality as 'Conformance to requirements, specifications & standards'.
- The definition of quality that refers to a product or service helping someone and enjoying a good and sustainable market is attributed to Peter Drucker.
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