Questions and Answers
What is the mission statement of Lifetime?
What does Lifetime refer to itself as?
The Healthy Way of Life Company
What is the departmental objective?
To empower people to live healthy lifestyles through swimming.
What are the 4 Healthy Way of Life Behaviors?
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What is the Golden Rule?
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PPCC stands for Pick Up, Push In, Clean Up, and ________.
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The 5 Foot Rule involves giving members a heartfelt greeting at a distance of 5 feet.
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Which of the following are the steps involved in Handle or Handoff?
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Study Notes
Mission Statement
- Commitment to provide an educational, entertaining, and innovative experience.
- Focus on quality to meet family health and fitness needs.
Vision
- Positioning as "The Healthy Way of Life Company."
- Aims to help organizations and individuals achieve health, athletic, and fitness goals.
- Achieved through the provision of the best places, people, and programs for positive life changes.
Departmental Objective
- Empowering individuals to live healthy lifestyles through swimming.
4 Healthy Way of Life Behaviors
- Golden Rule: Treat others well, exceed member expectations, and choose service approaches.
- PPCC: Maintain cleanliness and organization by picking up, pushing in, cleaning up, and closing open items.
- Meet and Greet Members: Engage members genuinely with eye contact and meaningful greetings; share club knowledge.
- Handle or Handoff: Identify issues, listen with care, assist where possible, and notify management if resolution is beyond capacity.
Golden Rule
- Treat others as you wish to be treated.
- Build a community of supporters by exceeding expectations.
- Service approach is chosen, not the individuals served.
PPCC
- Actions include picking up debris, pushing in equipment, cleaning up spaces, and closing unused items.
- Ensures environments are kept in "like new" condition.
Meet and Greet Members
- Establish eye contact to create connection.
- Offer heartfelt greetings within 5 feet.
- Share current club information from myLT and LT Pulse to enhance member experience.
Handle or Handoff
- Required steps: Identify the issue, care through active listening, assist by restating concerns, and notify management when necessary.
- Encourages efficient problem resolution before escalating to General Manager or Manager on Duty (MOD).
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Description
Explore the core values and vision of 'The Healthy Way of Life Company' in this quiz. Assess your understanding of the commitment to health, fitness, and community engagement as outlined in the departmental objectives and behaviors. Enhance your knowledge about the principles guiding a healthy lifestyle through swimming and member interaction.
