HCA 301: Organizational Functions and Service Planning
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Questions and Answers

What are the basic elements that comprise organizational culture?

  • Strategic Planning and Service Planning
  • Basic assumptions and values held by members of the organization (correct)
  • Management and Leadership Activities
  • Mission and Vision Statements

    • What is a subculture within an organization?

  • A group with shared experiences or like interests and values (correct)
  • A group with similar job descriptions
  • A group with similar educational backgrounds
  • A group with shared goals and objectives

    • According to Cooke and Lafferty (1989), what type of culture focuses on self-actualisation, humanism, affiliation and achievement?

  • Laissez-faire
  • Passive or submissive
  • Constructive or positive (correct)
  • Aggressive or defensive

    • What is the primary focus of strategic planning in an organization?

    <p>Projecting the organization's goals and activities into the future</p> Signup and view all the answers

    What is the level at which strategic planning is typically undertaken?

    <p>Board level</p> Signup and view all the answers

    What is the primary purpose of organizational functions such as strategic planning, service planning, and values?

    <p>To achieve organizational goals</p> Signup and view all the answers

    What is the primary purpose of a vision statement in an organization?

    <p>To inspire and motivate employees to achieve a desired state of affairs</p> Signup and view all the answers

    What do organizational values form a basis for?

    <p>Behavior and attitude towards people, ideas, objects or actions</p> Signup and view all the answers

    What is the ultimate goal of service planning in an organization?

    <p>To project the demand on the service into the future</p> Signup and view all the answers

    What is the primary purpose of an organization's mission statement?

    <p>To outline the organization's reason for existence</p> Signup and view all the answers

    What is the role of an organization's strategic plan in service planning?

    <p>To reconcile service planning between areas and make adjustments</p> Signup and view all the answers

    Why do organizations translate their core values into their own words?

    <p>To make the values more easily understood by employees</p> Signup and view all the answers

    What was the primary focus of the Human Relations Theory thinkers in the 1930s?

    <p>To encourage staff to contribute ideas and participate in decision making</p> Signup and view all the answers

    What is the term used to describe the tendency for people to perform better when special attention is being paid to them?

    <p>Hawthorne Effect</p> Signup and view all the answers

    According to the Humanistic Theory, what is the condition for formal authority to work effectively?

    <p>With willing participants</p> Signup and view all the answers

    What is the primary focus of the Adaptive Organizational Theories?

    <p>The interplay among structure, people, technology, and environment</p> Signup and view all the answers

    What is the primary goal of the Human Relations Theory in terms of employee motivation?

    <p>To encourage employees to work for personal fulfillment</p> Signup and view all the answers

    What is the major belief of the Human Relations Theory regarding employee motivation?

    <p>Employees desire personal fulfillment and good social relationships</p> Signup and view all the answers

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