HCA 301: Organizational Functions and Service Planning
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Questions and Answers

What are the basic elements that comprise organizational culture?

  • Strategic Planning and Service Planning
  • Basic assumptions and values held by members of the organization (correct)
  • Management and Leadership Activities
  • Mission and Vision Statements

What is a subculture within an organization?

  • A group with shared experiences or like interests and values (correct)
  • A group with similar job descriptions
  • A group with similar educational backgrounds
  • A group with shared goals and objectives

According to Cooke and Lafferty (1989), what type of culture focuses on self-actualisation, humanism, affiliation and achievement?

  • Laissez-faire
  • Passive or submissive
  • Constructive or positive (correct)
  • Aggressive or defensive

What is the primary focus of strategic planning in an organization?

<p>Projecting the organization's goals and activities into the future (C)</p> Signup and view all the answers

What is the level at which strategic planning is typically undertaken?

<p>Board level (D)</p> Signup and view all the answers

What is the primary purpose of organizational functions such as strategic planning, service planning, and values?

<p>To achieve organizational goals (C)</p> Signup and view all the answers

What is the primary purpose of a vision statement in an organization?

<p>To inspire and motivate employees to achieve a desired state of affairs (C)</p> Signup and view all the answers

What do organizational values form a basis for?

<p>Behavior and attitude towards people, ideas, objects or actions (A)</p> Signup and view all the answers

What is the ultimate goal of service planning in an organization?

<p>To project the demand on the service into the future (B)</p> Signup and view all the answers

What is the primary purpose of an organization's mission statement?

<p>To outline the organization's reason for existence (B)</p> Signup and view all the answers

What is the role of an organization's strategic plan in service planning?

<p>To reconcile service planning between areas and make adjustments (B)</p> Signup and view all the answers

Why do organizations translate their core values into their own words?

<p>To make the values more easily understood by employees (C)</p> Signup and view all the answers

What was the primary focus of the Human Relations Theory thinkers in the 1930s?

<p>To encourage staff to contribute ideas and participate in decision making (A)</p> Signup and view all the answers

What is the term used to describe the tendency for people to perform better when special attention is being paid to them?

<p>Hawthorne Effect (D)</p> Signup and view all the answers

According to the Humanistic Theory, what is the condition for formal authority to work effectively?

<p>With willing participants (A)</p> Signup and view all the answers

What is the primary focus of the Adaptive Organizational Theories?

<p>The interplay among structure, people, technology, and environment (B)</p> Signup and view all the answers

What is the primary goal of the Human Relations Theory in terms of employee motivation?

<p>To encourage employees to work for personal fulfillment (A)</p> Signup and view all the answers

What is the major belief of the Human Relations Theory regarding employee motivation?

<p>Employees desire personal fulfillment and good social relationships (B)</p> Signup and view all the answers

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