Handling Abusive YouTube Users and Excessive Contacts
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Questions and Answers

What is the primary reason for customer account suspensions mentioned in the text?

  • Unclear answers from customer service
  • Charges to their credit card (correct)
  • Denial of further escalation for troubleshooting or senior member support
  • No credits for errors

    • Which of the following is NOT one of the steps to be taken when dealing with an abusive user?

  • Use appropriate language to give the user a warning
  • Ask the user to refrain from using abusive language (correct)
  • Fill out the Abusive YouTube User/Partner form
  • Categorize the call as [Out of Scope] Abusive User

    • What is the primary purpose of leaving a detailed phone note in the case, as mentioned in the text?

  • To document the user's email address
  • To set the case as Finished
  • To indicate when the user started to become irate and what caused their frustration/anger (correct)
  • To provide an update once available from QA

    • What is the purpose of sending an email to the QA alias after dealing with an abusive user?

    <p>To report the abusive user and provide a link to the case in Cases</p> Signup and view all the answers

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