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Handling Abusive YouTube Users and Excessive Contacts

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Handling Abusive YouTube Users and Excessive Contacts

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Questions and Answers

What is the primary reason for customer account suspensions mentioned in the text?

Unclear answers from customer service

Charges to their credit card (correct)

Denial of further escalation for troubleshooting or senior member support

No credits for errors

Which of the following is NOT one of the steps to be taken when dealing with an abusive user?

Use appropriate language to give the user a warning

Ask the user to refrain from using abusive language (correct)

Fill out the Abusive YouTube User/Partner form

Categorize the call as [Out of Scope] Abusive User

What is the primary purpose of leaving a detailed phone note in the case, as mentioned in the text?

To document the user's email address

To set the case as Finished

To indicate when the user started to become irate and what caused their frustration/anger (correct)

To provide an update once available from QA

What is the purpose of sending an email to the QA alias after dealing with an abusive user?

<p>To report the abusive user and provide a link to the case in Cases</p> Signup and view all the answers

Handling Abusive YouTube Users and Excessive Contacts

Choose a study mode

Podcast

Questions and Answers

What is the primary reason for customer account suspensions mentioned in the text?

Which of the following is NOT one of the steps to be taken when dealing with an abusive user?

What is the primary purpose of leaving a detailed phone note in the case, as mentioned in the text?

What is the purpose of sending an email to the QA alias after dealing with an abusive user?

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