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Questions and Answers
What is the primary reason for customer account suspensions mentioned in the text?
What is the primary reason for customer account suspensions mentioned in the text?
- Unclear answers from customer service
- Charges to their credit card (correct)
- Denial of further escalation for troubleshooting or senior member support
- No credits for errors
Which of the following is NOT one of the steps to be taken when dealing with an abusive user?
Which of the following is NOT one of the steps to be taken when dealing with an abusive user?
- Use appropriate language to give the user a warning
- Ask the user to refrain from using abusive language (correct)
- Fill out the Abusive YouTube User/Partner form
- Categorize the call as [Out of Scope] Abusive User
What is the primary purpose of leaving a detailed phone note in the case, as mentioned in the text?
What is the primary purpose of leaving a detailed phone note in the case, as mentioned in the text?
- To document the user's email address
- To set the case as Finished
- To indicate when the user started to become irate and what caused their frustration/anger (correct)
- To provide an update once available from QA
What is the purpose of sending an email to the QA alias after dealing with an abusive user?
What is the purpose of sending an email to the QA alias after dealing with an abusive user?
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