What Happens If You Don’t Return Your Modem: A Friendly Reminder from Nomad Internet

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Questions and Answers

What should you do after your service cancellation is approved to avoid extra charges?

  • Contact customer service only if you face difficulties in returning your modem.
  • Return your modem promptly as per the provided instructions. (correct)
  • Wait for customer service to initiate the modem return process.
  • Ignore the return process since the modem is not mandatory to return.

Which of the following actions can you take if you need more time to return your modem?

  • Cancel the return process and keep the modem to use later.
  • Reach out to customer service for assistance and to explain your situation. (correct)
  • Attempt to return the modem without a prepaid label.
  • Visit the nearest store to return the modem without prior communication.

Why is it important to return your Nomad Internet modem when canceling your service?

  • To allow Nomad Internet to maintain customer service efficiency. (correct)
  • Because the modem is a personal item that needs to be returned.
  • To enable you to receive refunds on your last payment.
  • To avoid a penalty fee for not returning it.

What methods are available for contacting customer service?

<p>Phone, live chat on the website, and email. (D)</p> Signup and view all the answers

What is provided to facilitate the return process of the modem?

<p>A prepaid label for easy return shipping. (B)</p> Signup and view all the answers

What is the primary reason for returning the modem after canceling your service?

<p>To ensure it can be refurbished and reused. (D)</p> Signup and view all the answers

What is the consequence of not returning the modem within 30 days of service cancellation?

<p>You will be charged for the full replacement value. (A)</p> Signup and view all the answers

What action may be taken if the modem is not returned and payment isn't received?

<p>A police report may be filed for stolen property. (D)</p> Signup and view all the answers

What could happen to your credit score if you do not return the modem?

<p>It could be negatively impacted due to collections. (A)</p> Signup and view all the answers

Which of the following statements is true regarding the modem's ownership?

<p>The modem remains the property of Nomad Internet at all times. (A)</p> Signup and view all the answers

What may prevent you from obtaining future service from Nomad Internet?

<p>Not returning the modem after cancellation. (D)</p> Signup and view all the answers

What can be done to avoid extra charges when canceling your service?

<p>Returning the modem as soon as possible. (B)</p> Signup and view all the answers

Which of the following actions is NOT a consequence of failing to return the modem?

<p>Being sent a reminder notice before cancellation. (C)</p> Signup and view all the answers

Flashcards

Modem Return

To return the modem when canceling service to avoid fees.

Prepaid Label

A label provided for easy and free modem return.

Customer Service Contact

Reaching out to the support team for return issues or extensions.

Rental Equipment

Modems are rented, not owned.

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Avoid Extra Fees

Returning the modem on time prevents extra charges or collections.

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Modem Return Policy

Nomad Internet modems are rental. Customers must return the modem after canceling service within 30 days to avoid charges.

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Unreturned Modem (after 30 days)

Nomad Internet considers the modem stolen after 30 days without return. They will pursue full recovery of the modem's value and any fees.

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Modem Replacement Value

Nomad Internet will collect the cost of replacing the modem if it's not returned.

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Unpaid Subscription Fees

Nomad Internet will collect any outstanding subscription fees if the modem is not returned.

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Collection Costs

Nomad Internet may add collection fees to recover the modem value.

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Account Sent to Collections

If a modem is not returned and fees are not paid, your account may be sent to collections.

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Future Service Block

Non-return of the modem may result in the account being blocked for future Nomad Internet service.

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30-day Return Window

Modems must be returned within 30 days of canceling service to avoid additional charges.

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Study Notes

Modem Return Policy

  • Nomad Internet modems are rental equipment.
  • Modems remain the property of Nomad Internet.
  • Modems must be returned upon service cancellation.

Consequences of Non-Return

  • Failure to return modem within 30 days of cancellation will be treated as theft.
  • Full modem replacement cost will be collected.
  • Unpaid subscription fees and collection costs will also be charged.
  • Account may be sent to collections, negatively impacting credit score.
  • A police report may be filed.
  • Future service with Nomad Internet will be blocked.

Return Procedure & Prevention

  • Nomad provides prepaid return labels for easy return.
  • Contact customer support for return assistance or extensions.
  • Return the modem promptly after cancellation approval.
  • Communicate any difficulties or need for extended time to return the modem.

Contact Information

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