What Happens If You Don’t Return Your Modem: A Friendly Reminder from Nomad Internet
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Questions and Answers

What should you do after your service cancellation is approved to avoid extra charges?

  • Contact customer service only if you face difficulties in returning your modem.
  • Return your modem promptly as per the provided instructions. (correct)
  • Wait for customer service to initiate the modem return process.
  • Ignore the return process since the modem is not mandatory to return.

    • Which of the following actions can you take if you need more time to return your modem?

  • Cancel the return process and keep the modem to use later.
  • Reach out to customer service for assistance and to explain your situation. (correct)
  • Attempt to return the modem without a prepaid label.
  • Visit the nearest store to return the modem without prior communication.

    • Why is it important to return your Nomad Internet modem when canceling your service?

  • To allow Nomad Internet to maintain customer service efficiency. (correct)
  • Because the modem is a personal item that needs to be returned.
  • To enable you to receive refunds on your last payment.
  • To avoid a penalty fee for not returning it.

    • What methods are available for contacting customer service?

    <p>Phone, live chat on the website, and email.</p> Signup and view all the answers

    What is provided to facilitate the return process of the modem?

    <p>A prepaid label for easy return shipping.</p> Signup and view all the answers

    What is the primary reason for returning the modem after canceling your service?

    <p>To ensure it can be refurbished and reused.</p> Signup and view all the answers

    What is the consequence of not returning the modem within 30 days of service cancellation?

    <p>You will be charged for the full replacement value.</p> Signup and view all the answers

    What action may be taken if the modem is not returned and payment isn't received?

    <p>A police report may be filed for stolen property.</p> Signup and view all the answers

    What could happen to your credit score if you do not return the modem?

    <p>It could be negatively impacted due to collections.</p> Signup and view all the answers

    Which of the following statements is true regarding the modem's ownership?

    <p>The modem remains the property of Nomad Internet at all times.</p> Signup and view all the answers

    What may prevent you from obtaining future service from Nomad Internet?

    <p>Not returning the modem after cancellation.</p> Signup and view all the answers

    What can be done to avoid extra charges when canceling your service?

    <p>Returning the modem as soon as possible.</p> Signup and view all the answers

    Which of the following actions is NOT a consequence of failing to return the modem?

    <p>Being sent a reminder notice before cancellation.</p> Signup and view all the answers

    Study Notes

    Modem Return Policy

    • Nomad Internet modems are rental equipment.
    • Modems remain the property of Nomad Internet.
    • Modems must be returned upon service cancellation.

    Consequences of Non-Return

    • Failure to return modem within 30 days of cancellation will be treated as theft.
    • Full modem replacement cost will be collected.
    • Unpaid subscription fees and collection costs will also be charged.
    • Account may be sent to collections, negatively impacting credit score.
    • A police report may be filed.
    • Future service with Nomad Internet will be blocked.

    Return Procedure & Prevention

    • Nomad provides prepaid return labels for easy return.
    • Contact customer support for return assistance or extensions.
    • Return the modem promptly after cancellation approval.
    • Communicate any difficulties or need for extended time to return the modem.

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