What Happens If You Don’t Return Your Modem: A Friendly Reminder from Nomad Internet

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson
Download our mobile app to listen on the go
Get App

Questions and Answers

What should you do after your service cancellation is approved to avoid extra charges?

  • Contact customer service only if you face difficulties in returning your modem.
  • Return your modem promptly as per the provided instructions. (correct)
  • Wait for customer service to initiate the modem return process.
  • Ignore the return process since the modem is not mandatory to return.

Which of the following actions can you take if you need more time to return your modem?

  • Cancel the return process and keep the modem to use later.
  • Reach out to customer service for assistance and to explain your situation. (correct)
  • Attempt to return the modem without a prepaid label.
  • Visit the nearest store to return the modem without prior communication.

Why is it important to return your Nomad Internet modem when canceling your service?

  • To allow Nomad Internet to maintain customer service efficiency. (correct)
  • Because the modem is a personal item that needs to be returned.
  • To enable you to receive refunds on your last payment.
  • To avoid a penalty fee for not returning it.

What methods are available for contacting customer service?

<p>Phone, live chat on the website, and email. (D)</p> Signup and view all the answers

What is provided to facilitate the return process of the modem?

<p>A prepaid label for easy return shipping. (B)</p> Signup and view all the answers

What is the primary reason for returning the modem after canceling your service?

<p>To ensure it can be refurbished and reused. (D)</p> Signup and view all the answers

What is the consequence of not returning the modem within 30 days of service cancellation?

<p>You will be charged for the full replacement value. (A)</p> Signup and view all the answers

What action may be taken if the modem is not returned and payment isn't received?

<p>A police report may be filed for stolen property. (D)</p> Signup and view all the answers

What could happen to your credit score if you do not return the modem?

<p>It could be negatively impacted due to collections. (A)</p> Signup and view all the answers

Which of the following statements is true regarding the modem's ownership?

<p>The modem remains the property of Nomad Internet at all times. (A)</p> Signup and view all the answers

What may prevent you from obtaining future service from Nomad Internet?

<p>Not returning the modem after cancellation. (D)</p> Signup and view all the answers

What can be done to avoid extra charges when canceling your service?

<p>Returning the modem as soon as possible. (B)</p> Signup and view all the answers

Which of the following actions is NOT a consequence of failing to return the modem?

<p>Being sent a reminder notice before cancellation. (C)</p> Signup and view all the answers

Flashcards

Modem Return

To return the modem when canceling service to avoid fees.

Prepaid Label

A label provided for easy and free modem return.

Customer Service Contact

Reaching out to the support team for return issues or extensions.

Rental Equipment

Modems are rented, not owned.

Signup and view all the flashcards

Avoid Extra Fees

Returning the modem on time prevents extra charges or collections.

Signup and view all the flashcards

Modem Return Policy

Nomad Internet modems are rental. Customers must return the modem after canceling service within 30 days to avoid charges.

Signup and view all the flashcards

Unreturned Modem (after 30 days)

Nomad Internet considers the modem stolen after 30 days without return. They will pursue full recovery of the modem's value and any fees.

Signup and view all the flashcards

Modem Replacement Value

Nomad Internet will collect the cost of replacing the modem if it's not returned.

Signup and view all the flashcards

Unpaid Subscription Fees

Nomad Internet will collect any outstanding subscription fees if the modem is not returned.

Signup and view all the flashcards

Collection Costs

Nomad Internet may add collection fees to recover the modem value.

Signup and view all the flashcards

Account Sent to Collections

If a modem is not returned and fees are not paid, your account may be sent to collections.

Signup and view all the flashcards

Future Service Block

Non-return of the modem may result in the account being blocked for future Nomad Internet service.

Signup and view all the flashcards

30-day Return Window

Modems must be returned within 30 days of canceling service to avoid additional charges.

Signup and view all the flashcards

Study Notes

Modem Return Policy

  • Nomad Internet modems are rental equipment.
  • Modems remain the property of Nomad Internet.
  • Modems must be returned upon service cancellation.

Consequences of Non-Return

  • Failure to return modem within 30 days of cancellation will be treated as theft.
  • Full modem replacement cost will be collected.
  • Unpaid subscription fees and collection costs will also be charged.
  • Account may be sent to collections, negatively impacting credit score.
  • A police report may be filed.
  • Future service with Nomad Internet will be blocked.

Return Procedure & Prevention

  • Nomad provides prepaid return labels for easy return.
  • Contact customer support for return assistance or extensions.
  • Return the modem promptly after cancellation approval.
  • Communicate any difficulties or need for extended time to return the modem.

Contact Information

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Quiz Team

More Like This

Use Quizgecko on...
Browser
Open
Browser
Browser