Podcast
Questions and Answers
Which of the following is a condition for a family membership?
Which of the following is a condition for a family membership?
- Two adults living in the same household with children under 18.
- Any group of individuals who consider themselves a family.
- One adult and one child living in the same household.
- Two adults living in the same household with children under 26. (correct)
What age must a person be to be eligible for a single membership?
What age must a person be to be eligible for a single membership?
- Any age
- 18 years old
- 21 years old (correct)
- 25 years old
A fitness membership includes the use of all club facilities EXCEPT which of the following?
A fitness membership includes the use of all club facilities EXCEPT which of the following?
- Tennis courts (correct)
- Fitness center
- Swimming pool
- Gym
What are the club hours on weekdays?
What are the club hours on weekdays?
What is the main stipulation regarding guests' use of the club?
What is the main stipulation regarding guests' use of the club?
Which of the following is a requirement for tennis attire for members and guests?
Which of the following is a requirement for tennis attire for members and guests?
How many tennis balls are allowed per court?
How many tennis balls are allowed per court?
Under what conditions are tennis guests allowed to play?
Under what conditions are tennis guests allowed to play?
When is the indoor guest fee applied to tennis guests?
When is the indoor guest fee applied to tennis guests?
Indoor courts 11 and 12 are designated as Challenge Courts during what time on weekdays?
Indoor courts 11 and 12 are designated as Challenge Courts during what time on weekdays?
On weekends, when are outdoor courts 1 and 2 designated as Challenge Courts?
On weekends, when are outdoor courts 1 and 2 designated as Challenge Courts?
Who is allowed to play on challenge courts?
Who is allowed to play on challenge courts?
Where is the waiting list located for the indoor challenge courts?
Where is the waiting list located for the indoor challenge courts?
What is the procedure for signing up for outdoor challenge courts?
What is the procedure for signing up for outdoor challenge courts?
How is a set played on the Challenge Courts?
How is a set played on the Challenge Courts?
Under what circumstances do winners stay for a second match on the challenge courts?
Under what circumstances do winners stay for a second match on the challenge courts?
What is the age restriction for children using the Fitness Center?
What is the age restriction for children using the Fitness Center?
What are the rules regarding children under 14 using the swimming pools?
What are the rules regarding children under 14 using the swimming pools?
Under what conditions can children over 12 use the outdoor pool?
Under what conditions can children over 12 use the outdoor pool?
What rule applies to children under the age of 5 with respect to the jacuzzi?
What rule applies to children under the age of 5 with respect to the jacuzzi?
Which lanes are designated for lap swimming in the pool?
Which lanes are designated for lap swimming in the pool?
What is a key rule to remember when sharing a swimming lane?
What is a key rule to remember when sharing a swimming lane?
What are the temperatures of the indoor and outdoor pools?
What are the temperatures of the indoor and outdoor pools?
What are the lengths of the indoor and outdoor pools?
What are the lengths of the indoor and outdoor pools?
Which pool is saline?
Which pool is saline?
What type of membership cannot purchase a house guest pass that includes tennis?
What type of membership cannot purchase a house guest pass that includes tennis?
What facilities can fitness memberships use?
What facilities can fitness memberships use?
What is the club's policy regarding providing a member's private information to other members?
What is the club's policy regarding providing a member's private information to other members?
What is expected of employees regarding usage of facilities during high demand?
What is expected of employees regarding usage of facilities during high demand?
What is the general rule of thumb regarding facility usage by employees?
What is the general rule of thumb regarding facility usage by employees?
How should staff handle a member's immediate billing concerns?
How should staff handle a member's immediate billing concerns?
Which of the following statements accurately describes guest access to the club?
Which of the following statements accurately describes guest access to the club?
What distinguishes Challenge Courts from regular tennis courts?
What distinguishes Challenge Courts from regular tennis courts?
How does the club ensure fair access to challenge courts when multiple members are waiting?
How does the club ensure fair access to challenge courts when multiple members are waiting?
Which of the following scenarios related to employee facility usage aligns with club policy?
Which of the following scenarios related to employee facility usage aligns with club policy?
A member is seeking immediate clarification on a charge listed on their club bill. How should a staff member respond?
A member is seeking immediate clarification on a charge listed on their club bill. How should a staff member respond?
Flashcards
Family membership
Family membership
Two adults living in the same household, along with their children under 26 who live at home.
Single membership
Single membership
Available to anyone 21 years of age.
Fitness membership
Fitness membership
Access to club facilities excluding tennis and pickleball.
Guest Policy
Guest Policy
Members can bring unlimited guests, but each guest may only visit once per month. Guests must be registered and accompanied by a member.
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Tennis Rules
Tennis Rules
Appropriate tennis attire, including tennis shoes and shirts, is required. Only 3 balls per court allowed.
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Tennis Guests
Tennis Guests
Tennis guests are only permitted on reserved courts and are subject to a $40 indoor guest fee from October to April.
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Challenge Courts Schedule
Challenge Courts Schedule
Indoor courts 11 and 12 are designated as Challenge Courts on weekdays from 11:30 am until closing, and all day on weekends. Outdoor courts 1 and 2 are Challenge Courts all day on weekends.
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Challenge Courts Access
Challenge Courts Access
Only club members may play on challenge courts.
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Challenge Courts Sign-up
Challenge Courts Sign-up
Sign up only one person at a time, partner with player before or after you on list.
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Challenge Courts Gameplay
Challenge Courts Gameplay
Play one set, no-ad scoring, tiebreaker at 6-all
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Challenge Court Winner Rules
Challenge Court Winner Rules
Winners stay for a second match if fewer than 4 members are waiting; all players exit if 4 or more are waiting.
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Fitness Center Rules
Fitness Center Rules
Children under 14 are not allowed without a trainer or parent.
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Swimming Pool Rules
Swimming Pool Rules
Children under 14 must be supervised; those over 12 may use the outdoor pool if supervised or with a lifeguard.
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Jacuzzi Restriction
Jacuzzi Restriction
Children under 5 are not allowed in the jacuzzi.
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Lap Swimming Lanes
Lap Swimming Lanes
Lanes 2, 3, and 4 are for lap swimming only, shared by 2 people.
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Sharing Pool Lane
Sharing Pool Lane
Always ask before sharing a lane.
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Pool Temperature
Pool Temperature
Indoor is 82, outdoor is 85 (degrees).
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Pool Length
Pool Length
Indoor pool is 25 meters, outdoor pool is 17.5 meters.
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Indoor Pool Type
Indoor Pool Type
Indoor pool is saline (still has chlorine).
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Membership Restrictions
Membership Restrictions
Family fitness memberships cannot purchase house guest passes including tennis; fitness memberships only use fitness/swim facilities.
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Privacy Policy
Privacy Policy
The club cannot provide members' information.
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Membership Details
- Family memberships include two adults in the same household and their children under 26 living at home.
- Single memberships are available to individuals 21 years of age and older.
- Fitness memberships grant access to club facilities, excluding tennis and pickleball.
Club Hours
- Weekday hours are 4:45 AM to 10:00 PM.
- Weekend hours are 6:45 AM to 10:00 PM.
Guest Policy
- All memberships include unlimited guests.
- Guests may visit the club no more than once a month.
- Members must register their guests before each visit.
- Guests must be accompanied by a member and sign in.
Tennis Rules
- Appropriate tennis attire, including tennis shoes and shirts, is required for all members and guests.
- Only 3 tennis balls may be used per court.
Tennis Guests
- Tennis guests are only permitted on reserved courts.
- There is a $40 indoor guest fee from October to April.
Challenge Courts
- Indoor courts 11 and 12 are Challenge Courts on weekdays from 11:30 AM until closing, and all day on weekends.
- Outdoor courts 1 and 2 are Challenge Courts all day on weekends.
- Only members can play on challenge courts.
- To get on the waiting list for indoor challenge courts, sign up in the café.
- The waiting list for outdoor courts is on the blackboard.
- Only one person can sign up at a time, and the person before or after your name will be your partner.
- Play one set, no-ad, with a tiebreaker at 6-all.
- If fewer than 4 members are waiting, the winners can play a second match.
- If 4 or more members are waiting, all players must leave the court.
Fitness Rules
- Children under 14 are not allowed in the Fitness Center unless accompanied by a trainer or parent.
Swimming Pools
- Children under 14 must be accompanied, supervised, and always controlled by parents.
- Children over 12 can use the outdoor pool only if accompanied by an adult or when a lifeguard is on duty.
- Children under 5 are not allowed in the jacuzzi.
- Lanes 2, 3, and 4 are reserved for lap swimming and can be shared by 2 people.
- When sharing a lane, inform the other person before jumping in.
- Pools are cleaned daily.
- The indoor pool temperature is 82 degrees.
- The outdoor pool temperature is 85 degrees.
- The indoor pool is 25 meters long.
- The outdoor pool is 17.5 meters long.
- The indoor pool is saline but still has chlorine.
- The outdoor pool is chlorinated.
Club Rules
- Family fitness memberships cannot purchase house guest passes for the week to include tennis; fitness memberships can only use the fitness and swim facilities
- Members' private information (address, phone number, etc.) is not provided to other members; instead, staff can offer to pass along contact information to the member.
- Employees should not take space away from dues-paying members.
- Employees need to stay aware of member demand and be prepared to exit a machine, lane, or court.
- When possible leave a machine, one lane, or one court open at all times.
- If a member has a billing issue and needs immediate assistance, that can only be provided by a manager on duty.
- Inform the member that you will ensure the matter is addressed as soon as possible and provide Jodie's email.
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