SDGE Mod 4 Consulting Part 3 of 3
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Questions and Answers

What is the next module?

  • Module 7: Fire Fighting
  • Module 5: Servicing (correct)
  • Module 4: Flying
  • Module 6: Paper Airplanes

    • What does the speaker compare their situation to?

  • A race car driver
  • A firefighter pilot (correct)
  • A paper airplane
  • A slow walk in the park

    • How does the speaker feel about the dance?

  • Bored
  • Tired
  • Anxious
  • Excited (correct)

    • What is the purpose of the Call to Action section in the Summit Social Digital Handbook?

    <p>To help readers develop their own voice</p> Signup and view all the answers

    What is the recommended approach for using the scripts provided in the book?

    <p>To personalize them by taking notes</p> Signup and view all the answers

    What is the purpose of the Opening Statement for Repeat Guests?

    <p>To remind guests of their previous visit</p> Signup and view all the answers

    What service does the speaker recommend using for an overlay?

    <p>A color service</p> Signup and view all the answers

    What does the speaker suggest doing after the service is completed?

    <p>Taking before and after pictures</p> Signup and view all the answers

    What does the speaker mean by 'follow the yellow brick road'?

    <p>Lead the client to the service area</p> Signup and view all the answers

    What is the speaker's attitude towards their sales training?

    <p>Positive</p> Signup and view all the answers

    What is the purpose of looking at inspiration photos during a consultation?

    <p>To get inspired and move in a certain direction</p> Signup and view all the answers

    What is the importance of paraphrasing during a consultation?

    <p>To make sure you understand the guest's desired look</p> Signup and view all the answers

    What is the benefit of incorporating mobile devices during a consultation?

    <p>To modernize the consultation and provide additional resources</p> Signup and view all the answers

    Why is it important to ask for permission before making a suggestion during a consultation?

    <p>To show the guest that they have a choice</p> Signup and view all the answers

    Is the speaker describing a fast-paced situation?

    <p>True</p> Signup and view all the answers

    Is module five about servicing?

    <p>True</p> Signup and view all the answers

    Is the speaker taking a break before module five?

    <p>True</p> Signup and view all the answers

    Is this the third module of the Consulting series?

    <p>True</p> Signup and view all the answers

    The Summit Social Digital Handbook contains scripts and verbiage for consultations.

    <p>True</p> Signup and view all the answers

    The speaker suggests using their own voice instead of copying the provided scripts.

    <p>False</p> Signup and view all the answers

    Is it important to the speaker that guests leave feeling confident about recreating their look at home?

    <p>True</p> Signup and view all the answers

    Does the speaker recommend bringing inspiration photos to a consultation?

    <p>True</p> Signup and view all the answers

    Does the speaker show guests pictures of their own work during a consultation?

    <p>True</p> Signup and view all the answers

    Is paraphrasing a recommended step in the consultation process according to the speaker?

    <p>True</p> Signup and view all the answers

    True or false: The speaker suggests using an overlay service for a specific look.

    <p>True</p> Signup and view all the answers

    True or false: The speaker recommends being transparent with time and price.

    <p>True</p> Signup and view all the answers

    True or false: The speaker suggests taking before and after photos to document the historical event.

    <p>True</p> Signup and view all the answers

    True or false: The speaker recommends guiding the client to their social media page and asking them to follow the speaker.

    <p>True</p> Signup and view all the answers

    Study Notes

    Consulting Module: Scripts and Verbiage

    • The module focuses on scripts and verbiage for consultation in the beauty industry.
    • The Summit Social Digital Handbook Script Guide is referenced throughout the module.
    • The aim is to develop a comfortable and authentic voice for interacting with guests.
    • The opening statement for repeat guests involves referencing a recent photo shoot and asking to show them what was done.
    • For new guests, the focus is on ensuring they leave with a look they can recreate at home.
    • Guests are asked if they brought any inspiration photos to guide the consultation.
    • The consultation process involves looking at the stylist's work and finding a direction to go in.
    • Paraphrasing is used to ensure understanding of the guest's desired look.
    • Suggestions are made to reach the full potential of the desired look.
    • The importance of transparency in time and price is emphasized.
    • A photo shoot is suggested to document the experience for the guest.
    • Guests are encouraged to follow the stylist on social media while they prepare for the service.

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    Description

    "Test Your Understanding of Guest Experience in the Service Industry" - Take this quiz to assess your knowledge of the key factors that impact guest experience in the service industry. From creating memorable moments to guiding guests towards a desired outcome, this quiz covers essential concepts that every hospitality professional should know.

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