Podcast
Questions and Answers
What is the next module?
What is the next module?
- Module 7: Fire Fighting
- Module 5: Servicing (correct)
- Module 4: Flying
- Module 6: Paper Airplanes
What does the speaker compare their situation to?
What does the speaker compare their situation to?
- A race car driver
- A firefighter pilot (correct)
- A paper airplane
- A slow walk in the park
How does the speaker feel about the dance?
How does the speaker feel about the dance?
- Bored
- Tired
- Anxious
- Excited (correct)
What is the purpose of the Call to Action section in the Summit Social Digital Handbook?
What is the purpose of the Call to Action section in the Summit Social Digital Handbook?
What is the recommended approach for using the scripts provided in the book?
What is the recommended approach for using the scripts provided in the book?
What is the purpose of the Opening Statement for Repeat Guests?
What is the purpose of the Opening Statement for Repeat Guests?
What service does the speaker recommend using for an overlay?
What service does the speaker recommend using for an overlay?
What does the speaker suggest doing after the service is completed?
What does the speaker suggest doing after the service is completed?
What does the speaker mean by 'follow the yellow brick road'?
What does the speaker mean by 'follow the yellow brick road'?
What is the speaker's attitude towards their sales training?
What is the speaker's attitude towards their sales training?
What is the purpose of looking at inspiration photos during a consultation?
What is the purpose of looking at inspiration photos during a consultation?
What is the importance of paraphrasing during a consultation?
What is the importance of paraphrasing during a consultation?
What is the benefit of incorporating mobile devices during a consultation?
What is the benefit of incorporating mobile devices during a consultation?
Why is it important to ask for permission before making a suggestion during a consultation?
Why is it important to ask for permission before making a suggestion during a consultation?
Is the speaker describing a fast-paced situation?
Is the speaker describing a fast-paced situation?
Is module five about servicing?
Is module five about servicing?
Is the speaker taking a break before module five?
Is the speaker taking a break before module five?
Is this the third module of the Consulting series?
Is this the third module of the Consulting series?
The Summit Social Digital Handbook contains scripts and verbiage for consultations.
The Summit Social Digital Handbook contains scripts and verbiage for consultations.
The speaker suggests using their own voice instead of copying the provided scripts.
The speaker suggests using their own voice instead of copying the provided scripts.
Is it important to the speaker that guests leave feeling confident about recreating their look at home?
Is it important to the speaker that guests leave feeling confident about recreating their look at home?
Does the speaker recommend bringing inspiration photos to a consultation?
Does the speaker recommend bringing inspiration photos to a consultation?
Does the speaker show guests pictures of their own work during a consultation?
Does the speaker show guests pictures of their own work during a consultation?
Is paraphrasing a recommended step in the consultation process according to the speaker?
Is paraphrasing a recommended step in the consultation process according to the speaker?
True or false: The speaker suggests using an overlay service for a specific look.
True or false: The speaker suggests using an overlay service for a specific look.
True or false: The speaker recommends being transparent with time and price.
True or false: The speaker recommends being transparent with time and price.
True or false: The speaker suggests taking before and after photos to document the historical event.
True or false: The speaker suggests taking before and after photos to document the historical event.
True or false: The speaker recommends guiding the client to their social media page and asking them to follow the speaker.
True or false: The speaker recommends guiding the client to their social media page and asking them to follow the speaker.
Study Notes
Consulting Module: Scripts and Verbiage
- The module focuses on scripts and verbiage for consultation in the beauty industry.
- The Summit Social Digital Handbook Script Guide is referenced throughout the module.
- The aim is to develop a comfortable and authentic voice for interacting with guests.
- The opening statement for repeat guests involves referencing a recent photo shoot and asking to show them what was done.
- For new guests, the focus is on ensuring they leave with a look they can recreate at home.
- Guests are asked if they brought any inspiration photos to guide the consultation.
- The consultation process involves looking at the stylist's work and finding a direction to go in.
- Paraphrasing is used to ensure understanding of the guest's desired look.
- Suggestions are made to reach the full potential of the desired look.
- The importance of transparency in time and price is emphasized.
- A photo shoot is suggested to document the experience for the guest.
- Guests are encouraged to follow the stylist on social media while they prepare for the service.
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Description
"Test Your Understanding of Guest Experience in the Service Industry" - Take this quiz to assess your knowledge of the key factors that impact guest experience in the service industry. From creating memorable moments to guiding guests towards a desired outcome, this quiz covers essential concepts that every hospitality professional should know.
