28 Questions
What is the next module?
Module 5: Servicing
What does the speaker compare their situation to?
A firefighter pilot
How does the speaker feel about the dance?
Excited
What is the purpose of the Call to Action section in the Summit Social Digital Handbook?
To help readers develop their own voice
What is the recommended approach for using the scripts provided in the book?
To personalize them by taking notes
What is the purpose of the Opening Statement for Repeat Guests?
To remind guests of their previous visit
What service does the speaker recommend using for an overlay?
A color service
What does the speaker suggest doing after the service is completed?
Taking before and after pictures
What does the speaker mean by 'follow the yellow brick road'?
Lead the client to the service area
What is the speaker's attitude towards their sales training?
Positive
What is the purpose of looking at inspiration photos during a consultation?
To get inspired and move in a certain direction
What is the importance of paraphrasing during a consultation?
To make sure you understand the guest's desired look
What is the benefit of incorporating mobile devices during a consultation?
To modernize the consultation and provide additional resources
Why is it important to ask for permission before making a suggestion during a consultation?
To show the guest that they have a choice
Is the speaker describing a fast-paced situation?
True
Is module five about servicing?
True
Is the speaker taking a break before module five?
True
Is this the third module of the Consulting series?
True
The Summit Social Digital Handbook contains scripts and verbiage for consultations.
True
The speaker suggests using their own voice instead of copying the provided scripts.
False
Is it important to the speaker that guests leave feeling confident about recreating their look at home?
True
Does the speaker recommend bringing inspiration photos to a consultation?
True
Does the speaker show guests pictures of their own work during a consultation?
True
Is paraphrasing a recommended step in the consultation process according to the speaker?
True
True or false: The speaker suggests using an overlay service for a specific look.
True
True or false: The speaker recommends being transparent with time and price.
True
True or false: The speaker suggests taking before and after photos to document the historical event.
True
True or false: The speaker recommends guiding the client to their social media page and asking them to follow the speaker.
True
Study Notes
Consulting Module: Scripts and Verbiage
- The module focuses on scripts and verbiage for consultation in the beauty industry.
- The Summit Social Digital Handbook Script Guide is referenced throughout the module.
- The aim is to develop a comfortable and authentic voice for interacting with guests.
- The opening statement for repeat guests involves referencing a recent photo shoot and asking to show them what was done.
- For new guests, the focus is on ensuring they leave with a look they can recreate at home.
- Guests are asked if they brought any inspiration photos to guide the consultation.
- The consultation process involves looking at the stylist's work and finding a direction to go in.
- Paraphrasing is used to ensure understanding of the guest's desired look.
- Suggestions are made to reach the full potential of the desired look.
- The importance of transparency in time and price is emphasized.
- A photo shoot is suggested to document the experience for the guest.
- Guests are encouraged to follow the stylist on social media while they prepare for the service.
"Test Your Understanding of Guest Experience in the Service Industry" - Take this quiz to assess your knowledge of the key factors that impact guest experience in the service industry. From creating memorable moments to guiding guests towards a desired outcome, this quiz covers essential concepts that every hospitality professional should know.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
