Podcast
Questions and Answers
What is the purpose of formal counseling?
What is the purpose of formal counseling?
To deal with an identified problem
What benefits do employees receive from training? (Select all that apply)
What benefits do employees receive from training? (Select all that apply)
- No benefits from training
- Being identified as upwardly mobile (correct)
- Officer becomes more productive (correct)
- Increased security (correct)
Which of the following are indicators of troubled employees? (Select all that apply)
Which of the following are indicators of troubled employees? (Select all that apply)
- Sudden or unexplained change in attitude (correct)
- Sudden drop in performance (correct)
- Increased productivity
- Attendance record changes (correct)
What are general approaches to employee counseling?
What are general approaches to employee counseling?
Define training.
Define training.
What are the characteristics of an effective disciplinary system?
What are the characteristics of an effective disciplinary system?
What is the goal of discipline?
What is the goal of discipline?
What are some problems with using punishment to discipline employees? (Select all that apply)
What are some problems with using punishment to discipline employees? (Select all that apply)
The three steps in the discipline without punishment process are: ______, ______, ______.
The three steps in the discipline without punishment process are: ______, ______, ______.
What are the three types of employee problems?
What are the three types of employee problems?
What is the importance and function of behavior modification in the discipline process?
What is the importance and function of behavior modification in the discipline process?
What are the goals of a performance evaluation?
What are the goals of a performance evaluation?
Three prerequisites for a performance evaluation are: ______, ______, ______.
Three prerequisites for a performance evaluation are: ______, ______, ______.
What are some common rating barriers? (Select all that apply)
What are some common rating barriers? (Select all that apply)
What are the components of a performance appraisal interview?
What are the components of a performance appraisal interview?
What is the training process?
What is the training process?
Define reliability.
Define reliability.
The five protected classes in compass and Title VII of the Civil Rights Act are: ______, ______, ______, ______, ______.
The five protected classes in compass and Title VII of the Civil Rights Act are: ______, ______, ______, ______, ______.
Define disparate impact.
Define disparate impact.
Define harassment.
Define harassment.
Define physical harassment.
Define physical harassment.
What are the characteristics of effective leaders? (Select all that apply)
What are the characteristics of effective leaders? (Select all that apply)
Define leadership.
Define leadership.
What are the characteristics of directive leadership?
What are the characteristics of directive leadership?
Define participative leadership.
Define participative leadership.
Define referent power.
Define referent power.
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Study Notes
Purpose of Formal Counseling
- Addresses specific identified issues an employee is facing.
Benefits of Employee Training
- Enhances officer productivity.
- Leads to increased security within the organization.
- Positions employees as candidates for advancement.
Indicators of Troubled Employees
- Notable changes in attitude without clear explanation.
- Significant decline in work performance.
- Patterns of chronic absenteeism or lateness.
Approaches to Employee Counseling
- Gather relevant information from employee files and documents.
- Identify the main issue to discuss and prepare targeted questions.
Definition of Training
- A process enhancing skills, attitudes, and knowledge for improved job performance.
Effective Disciplinary System Characteristics
- Emphasizes problem correction rather than punishment.
- Implements progressive disciplinary steps.
- Requires thorough documentation of the process.
Goal of Discipline
- Aims to facilitate desired behavioral changes in employees.
Problems with Punishment in Discipline
- Punishment can become ineffective over time.
- May lead to employee avoidance of supervisors.
- Supervisors may resort to punishment as a last resort.
Steps in the Discipline Without Punishment Process
- Begin with an oral reminder.
- Follow with a written reminder if necessary.
- Introduce decision-making leave as a final step.
Types of Employee Problems
- Attendance issues.
- Performance-related challenges.
- Conduct and behavioral concerns.
Importance of Behavior Modification
- Behavior is impacted by its consequences, influencing discipline effectiveness.
Goals of Performance Evaluation
- Systematically assess and improve employee performance.
- Aid supervisors and employees in recognizing strengths and weaknesses.
Prerequisites for Performance Evaluation
- Observations of employee performance must be taken.
- Clear understanding of job responsibilities.
- Use standardized assessment criteria.
Common Rating Barriers
- Rater leniency can skew evaluations positively.
- Central tendency leads to average ratings regardless of performance.
- Halo effect allows one positive trait to influence the overall rating.
- Bias errors can distort the objectivity of evaluations.
Components of a Performance Appraisal Interview
- Compare planned performance to actual outcomes.
- Center discussions on issues rather than personal attributes.
- Explore reasons for unmet objectives.
- Establish new performance goals and support strategies.
Training Process
- Establish clear training objectives.
- Define the curriculum content.
- Choose appropriate training methods and strategies.
Definition of Reliability
- Reliability in evaluations relies on active participation and measures job-related performance accurately over time.
Protected Classes under Title VII of the Civil Rights Act
- Sex, national origin, race, religion, and color are federally protected categories.
Disparate Impact
- Refers to employment practices that appear neutral but disproportionately affect a specific group, raising concerns of inequality.
Definition of Harassment
- Conduct that creates an intimidating or hostile work environment for employees.
Definition of Physical Harassment
- Intimidation acts that are implicitly or explicitly threatening, which may breach legal standards.
Characteristics of Effective Leaders
- Foster trust and transparency within teams.
- Empower staff members to take initiative.
- Delegation of decision-making to appropriate levels.
Definition of Leadership
- Involves influencing group efforts toward achieving set objectives.
Characteristics of Directive Leadership
- Results in minimal compliance, potentially lowering morale and creativity.
- Focuses on maximizing control over team activities.
Definition of Participative Leadership
- Requires genuine respect for employees, aiming to encourage self-management among team members.
Definition of Referent Power
- Derives from an individual's personality traits and the desire of others to be liked by them.
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