GPSTC Supervision Level 2 Flashcards

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Questions and Answers

What is the purpose of formal counseling?

To deal with an identified problem

What benefits do employees receive from training? (Select all that apply)

No benefits from training

Being identified as upwardly mobile (correct)

Officer becomes more productive (correct)

Increased security (correct)

Which of the following are indicators of troubled employees? (Select all that apply)

Sudden or unexplained change in attitude (correct)

Sudden drop in performance (correct)

Increased productivity

Attendance record changes (correct)

What are general approaches to employee counseling?

Familiarize yourself with all pertinent facts concerning the employee, including their personnel file, the problem to be discussed, and prepare a few questions in advance. Signup and view all the answers

Define training.

The process of helping members to do better in their present or future jobs by transmitting attitudes, skills, and knowledge. Signup and view all the answers

What are the characteristics of an effective disciplinary system?

Focus on correcting problems, not punishment; progressive steps; complete documentation. Signup and view all the answers

What is the goal of discipline?

To bring about desired changes in behavior. Signup and view all the answers

What are some problems with using punishment to discipline employees? (Select all that apply)

Supervisors wait until there is no alternative Signup and view all the answers

The three steps in the discipline without punishment process are: , , __.

Oral Reminder, Written Reminder, Decision Making Leave Signup and view all the answers

What are the three types of employee problems?

Attendance, performance, conduct. Signup and view all the answers

What is the importance and function of behavior modification in the discipline process?

Behavior is a function of its consequence. Signup and view all the answers

What are the goals of a performance evaluation?

Systematic assessment of employee performance, helping the supervisor identify strengths and weaknesses. Signup and view all the answers

Three prerequisites for a performance evaluation are: , , __.

Observation of the employee's performance, job knowledge, use of commonly understood standards. Signup and view all the answers

What are some common rating barriers? (Select all that apply)

Halo effect Signup and view all the answers

What are the components of a performance appraisal interview?

Review plan performance versus actual performance, focus on the problem, explore why objectives were not met, agree on new objectives and assistance. Signup and view all the answers

What is the training process?

Setting training objectives, specifying content of curriculum, select training strategy. Signup and view all the answers

Define reliability.

Active participation by those being evaluated ensures reliability when it measures appropriate job-related performance accurately and consistently. Signup and view all the answers

The five protected classes in compass and Title VII of the Civil Rights Act are: , , , , __.

Sex, National origin, Race, Religion, Color. Signup and view all the answers

Define disparate impact.

Focuses on employment practices that are facially neutral but disproportionately affect one group. Signup and view all the answers

Define harassment.

Conduct that creates a hostile work environment. Signup and view all the answers

Define physical harassment.

Acts of intimidation that have a threatening quality, and can be unlawful either explicitly or implicitly. Signup and view all the answers

What are the characteristics of effective leaders? (Select all that apply)

Empower others Signup and view all the answers

Define leadership.

The process of influencing group activities toward the achievement of goals. Signup and view all the answers

What are the characteristics of directive leadership?

Minimal compliance, lower morale and creativity, maximize control. Signup and view all the answers

Define participative leadership.

Leadership that involves employees managing themselves, requiring respect and belief in subordinates. Signup and view all the answers

Define referent power.

Associated with personality and wanting to be liked. Signup and view all the answers

Study Notes

Purpose of Formal Counseling

Addresses specific identified issues an employee is facing.

Benefits of Employee Training

Enhances officer productivity.
Leads to increased security within the organization.
Positions employees as candidates for advancement.

Indicators of Troubled Employees

Notable changes in attitude without clear explanation.
Significant decline in work performance.
Patterns of chronic absenteeism or lateness.

Approaches to Employee Counseling

Gather relevant information from employee files and documents.
Identify the main issue to discuss and prepare targeted questions.

Definition of Training

A process enhancing skills, attitudes, and knowledge for improved job performance.

Effective Disciplinary System Characteristics

Emphasizes problem correction rather than punishment.
Implements progressive disciplinary steps.
Requires thorough documentation of the process.

Goal of Discipline

Aims to facilitate desired behavioral changes in employees.

Problems with Punishment in Discipline

Punishment can become ineffective over time.
May lead to employee avoidance of supervisors.
Supervisors may resort to punishment as a last resort.

Steps in the Discipline Without Punishment Process

Begin with an oral reminder.
Follow with a written reminder if necessary.
Introduce decision-making leave as a final step.

Types of Employee Problems

Attendance issues.
Performance-related challenges.
Conduct and behavioral concerns.

Importance of Behavior Modification

Behavior is impacted by its consequences, influencing discipline effectiveness.

Goals of Performance Evaluation

Systematically assess and improve employee performance.
Aid supervisors and employees in recognizing strengths and weaknesses.

Prerequisites for Performance Evaluation

Observations of employee performance must be taken.
Clear understanding of job responsibilities.
Use standardized assessment criteria.

Common Rating Barriers

Rater leniency can skew evaluations positively.
Central tendency leads to average ratings regardless of performance.
Halo effect allows one positive trait to influence the overall rating.
Bias errors can distort the objectivity of evaluations.

Components of a Performance Appraisal Interview

Compare planned performance to actual outcomes.
Center discussions on issues rather than personal attributes.
Explore reasons for unmet objectives.
Establish new performance goals and support strategies.

Training Process

Establish clear training objectives.
Define the curriculum content.
Choose appropriate training methods and strategies.

Definition of Reliability

Reliability in evaluations relies on active participation and measures job-related performance accurately over time.

Protected Classes under Title VII of the Civil Rights Act

Sex, national origin, race, religion, and color are federally protected categories.

Disparate Impact

Refers to employment practices that appear neutral but disproportionately affect a specific group, raising concerns of inequality.

Definition of Harassment

Conduct that creates an intimidating or hostile work environment for employees.

Definition of Physical Harassment

Intimidation acts that are implicitly or explicitly threatening, which may breach legal standards.

Characteristics of Effective Leaders

Foster trust and transparency within teams.
Empower staff members to take initiative.
Delegation of decision-making to appropriate levels.

Definition of Leadership

Involves influencing group efforts toward achieving set objectives.

Characteristics of Directive Leadership

Results in minimal compliance, potentially lowering morale and creativity.
Focuses on maximizing control over team activities.

Definition of Participative Leadership

Requires genuine respect for employees, aiming to encourage self-management among team members.

Definition of Referent Power

Derives from an individual's personality traits and the desire of others to be liked by them.

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Description

Test your knowledge on the key concepts of supervision with these flashcards. Covering formal counseling purposes, employee training benefits, and indicators of troubled employees, this resource is essential for aspiring supervisors. Perfect for preparing for the GPSTC Level 2 exam.