Goods vs Services
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Questions and Answers

Which one of these is a basic difference between goods and services?

  • Goods are only used once, while services can be used multiple times
  • Goods are provided by individuals, while services are provided by businesses
  • Goods are intangible, while services are tangible
  • Goods are tangible, while services are intangible (correct)
  • What is the importance of managing the overall customer experience?

  • To create new products and services
  • To ensure a positive and memorable experience for the customer (correct)
  • To increase competition among businesses
  • To minimize costs for the business
  • What is a service economy?

  • An economy where the majority of economic activity is focused on the provision of services (correct)
  • An economy where the majority of economic activity is focused on mining
  • An economy where the majority of economic activity is focused on agriculture
  • An economy where the majority of economic activity is focused on the production of goods
  • What are the types of ethical issues that often arise in the business sector?

    <p>Discrimination, fraud, and conflicts of interest</p> Signup and view all the answers

    What are the six steps that comprise the consumer decision process model?

    <p>Need recognition, information search, evaluation of alternatives, purchase decision, post-purchase evaluation, and disposal</p> Signup and view all the answers

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