Goods and Services

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Questions and Answers

Which of the following is the BEST example of a 'good' as defined in the content?

  • Delivery of groceries to a home.
  • A tailored financial consultation.
  • Repairing a broken appliance.
  • A freshly baked loaf of bread. (correct)

Which activity is categorized as providing a service?

  • Retailing clothes.
  • Growing agricultural products.
  • Manufacturing furniture.
  • Operating guided tours. (correct)

Which business type involves selling goods directly to consumers?

  • Wholesaling
  • Retailing (correct)
  • Manufacturing
  • Service Provision

A company that produces customized furniture is operating in which field of business?

<p>Furniture (A)</p> Signup and view all the answers

If a business specializes in delivering goods from manufacturers to retail stores, which type of business does it conduct?

<p>Wholesaling (C)</p> Signup and view all the answers

A vegetables and fruit farm falls under which field of business?

<p>Agriculture (A)</p> Signup and view all the answers

Which of the following is the MOST direct application of the 'Adapt' principle from the SCAMPER technique?

<p>Modifying a service to better meet customer needs. (A)</p> Signup and view all the answers

What is the purpose of the SCAMPER technique?

<p>To develop creative ideas for improving products or services. (B)</p> Signup and view all the answers

Using the SCAMPER technique, which action BEST exemplifies the 'Eliminate' principle in improving a product?

<p>Removing an unnecessary step in the production process. (C)</p> Signup and view all the answers

In the context of business innovation, how does having 'industry-specific knowledge' as a characteristic of entrepreneurs, influence opportunity recognition?

<p>It enables a deeper understanding of market gaps and unmet needs, facilitating the identification of viable opportunities. (B)</p> Signup and view all the answers

When applying the 'Combine' element of the SCAMPER technique to a bicycle manufacturing business, which action would MOST directly exemplify this principle?

<p>Integrating a solar-powered charging system for electronic devices into the bicycle frame. (D)</p> Signup and view all the answers

Considering the 'Reverse' technique within the SCAMPER framework, how could a restaurant apply this concept to improve customer service?

<p>By having customers pay before receiving their meal. (A)</p> Signup and view all the answers

A business is looking to expand, and its leader is actively engaging in industry conferences, networking events, and online forums. According to the entrepreneurship characteristics, which trait is MOST prominently demonstrated by the leader?

<p>Activeness (C)</p> Signup and view all the answers

In which scenario would the 'Substitute' element of the SCAMPER technique be MOST effectively applied to enhance a product's sustainability?

<p>Replacing plastic packaging with biodegradable materials. (C)</p> Signup and view all the answers

How might a business leverage 'serendipity' as a non-tie-based source of opportunity to innovate its product line?

<p>By fostering a company culture that encourages experimentation and rewards unconventional ideas, leading to unexpected discoveries. (B)</p> Signup and view all the answers

Flashcards

What are goods?

An item that people pay for and use; can be made or bought for resale. Includes tools, baked goods, clothes, and retail items.

What are services?

Something you do for people that they then pay you for. Examples include delivering goods, banking, babysitting, repairing items.

What is manufacturing?

Transforming raw materials or components into finished products. Examples are furniture and clothes.

What is wholesaling?

Buying goods in large quantities and reselling them to retailers. Examples include cement and furniture distribution.

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What is retailing?

Selling goods directly to consumers. Examples include fashion and furniture retail shops.

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What is service provision?

Providing services to customers. Examples: school bus service and furniture repair.

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What are business fields?

Areas of business where one can focus their operations.

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What is SCAMPER?

A structured method that helps people think outside the box through idea generation. The acronym stands for Substitute, Combine, Adapt, Modify, Put to another use, Eliminate, and Reverse.

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SCAMPER: Substitute

Replace a part, material, or process with something else.

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SCAMPER: Combine

Join elements, ideas or functions together in new ways.

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SCAMPER: Adapt

Modify something to better suit a new purpose.

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SCAMPER: Modify

Enlarge, reduce, change the shape or alter attributes.

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SCAMPER: Put to another use

Rather than changing the thing itself, consider changing the context it exists in.

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SCAMPER: Eliminate

Remove elements, simplify, or pare down to essentials.

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SCAMPER: Reverse

Flip the script, re-order your priorities, invert cause and effect, and turn it all upside-down.

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Study Notes

  • Goods are items people pay for and use

  • Goods include things you make yourself or buy to resell

  • Examples of goods are tools, baked goods, clothes, and retail items

  • Services involve doing something for people in exchange for payment

  • Services include delivering goods, banking, babysitting, repairing items, collecting recyclable waste, and operating tours

Types of Businesses

  • Manufacturing: making goods
  • Wholesaling: selling goods in bulk to retailers
  • Retailing: selling goods directly to consumers
  • Service Provision: offering services to customers

Fields of Businesses

  • Agriculture involves farming and cultivation
  • Construction involves building and infrastructure development
  • Transportation involves moving goods and people
  • Clothes involves the apparel industry
  • Furniture involves the production of furniture

SCAMPER Technique

  • SCAMPER is a tool to enhance creativity to help people think outside the box

  • SCAMPER helps develop creative ideas to improve products, services, or processes

  • SCAMPER can be a starting point for future development or fixing issues

  • SCAMPER, combined with brainstorming, generates creative possibilities

  • Substitute: Replacing a part, material, or process

  • Combine: Joining elements, ideas, or functions

  • Adapt: Modifying something to suit a new purpose

  • Modify: Enlarging, reducing, or altering attributes

  • Put to another use: Changing the context of something

  • Eliminate: Removing or simplifying elements

  • Reverse: Reordering priorities or inverting cause and effect

Where Business Ideas Come From

  • Possible fields of business

  • Personal interests

  • Past experiences

  • Business networks and connections

  • Personal preferences

  • Prior knowledge such as experience, industry-specific or market-specific knowledge are characteristics of entrepreneurs

  • Alertness involving high intelligence, creativity, and optimism is key

  • Activeness through personal contacts and public information is needed

  • Recognizing opportunities arise from tie-based sources like social and business networks or Non tie-based sources like formal search or advertising

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