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Questions and Answers
What organization is mentioned as an example of empowering employees to make decisions for customer service?
What organization is mentioned as an example of empowering employees to make decisions for customer service?
- Salesforce
- Four Seasons (correct)
- Microsoft
Which factor is highlighted as eroding trust in an organization?
Which factor is highlighted as eroding trust in an organization?
- Excessive employee empowerment
- Inadequate communication
- Lack of innovation
- Unfair treatment (correct)
What did Salesforce do to address the issue of unequal pay for men and women in the same job with the same level of proficiency?
What did Salesforce do to address the issue of unequal pay for men and women in the same job with the same level of proficiency?
- Increased the salaries of women only
- Implemented pay cuts for men
- Invested three million dollars to balance things out (correct)
- Ignored the issue
What is described as not being genuine listening?
What is described as not being genuine listening?
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What is the reason emphasized for changing one's behavior in the text?
What is the reason emphasized for changing one's behavior in the text?
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