Global Work Satisfaction Quiz

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Questions and Answers

What organization is mentioned as an example of empowering employees to make decisions for customer service?

  • Salesforce
  • Four Seasons (correct)
  • Microsoft
  • Google

Which factor is highlighted as eroding trust in an organization?

  • Excessive employee empowerment
  • Inadequate communication
  • Lack of innovation
  • Unfair treatment (correct)

What did Salesforce do to address the issue of unequal pay for men and women in the same job with the same level of proficiency?

  • Increased the salaries of women only
  • Implemented pay cuts for men
  • Invested three million dollars to balance things out (correct)
  • Ignored the issue

What is described as not being genuine listening?

<p>Repeating what the person says (A)</p>
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What is the reason emphasized for changing one's behavior in the text?

<p>Having a purpose that is important to you (B)</p>
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