Podcast
Questions and Answers
The Ghana Health Service provides a suggestion box for clients to provide feedback.
The Ghana Health Service provides a suggestion box for clients to provide feedback.
True (A)
The Ghana Health Service only collaborates with teaching hospitals, not regional or district hospitals.
The Ghana Health Service only collaborates with teaching hospitals, not regional or district hospitals.
False (B)
Complaints regarding the Ghana Health Service can be addressed to the Director-General of the Ghana Health Service, but not to the Hon. Minister of Health.
Complaints regarding the Ghana Health Service can be addressed to the Director-General of the Ghana Health Service, but not to the Hon. Minister of Health.
False (B)
Clients can request information on their condition, but not on possible risks or alternative treatment options.
Clients can request information on their condition, but not on possible risks or alternative treatment options.
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The Ghana Health Service's main office is located near Tema Lorry Station in Accra.
The Ghana Health Service's main office is located near Tema Lorry Station in Accra.
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Emergency medical and surgical services are provided within 3 minutes of arrival.
Emergency medical and surgical services are provided within 3 minutes of arrival.
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Laboratory services must be provided within 24 hours of specimen collection.
Laboratory services must be provided within 24 hours of specimen collection.
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Pharmaceutical services are provided within 30 minutes upon receipt of a prescription at the dispensary.
Pharmaceutical services are provided within 30 minutes upon receipt of a prescription at the dispensary.
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Clients are entitled to disclose their personal information to third parties without consent.
Clients are entitled to disclose their personal information to third parties without consent.
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Inpatient clinical care involves a daily review of patients.
Inpatient clinical care involves a daily review of patients.
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The organization's core value is primarily focused on community-centered care.
The organization's core value is primarily focused on community-centered care.
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Collaborative relationships with partners are essential for success.
Collaborative relationships with partners are essential for success.
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Provision of preventive care occurs only during specific seasons.
Provision of preventive care occurs only during specific seasons.
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The organization does not support the professional growth of employees.
The organization does not support the professional growth of employees.
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Values for money for clients is one of the organizational goals.
Values for money for clients is one of the organizational goals.
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Teamwork among health professionals leads to improved outcomes.
Teamwork among health professionals leads to improved outcomes.
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The pursuit of excellence does not play a role in the organization's values.
The pursuit of excellence does not play a role in the organization's values.
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A disciplined workforce is believed to effectively deliver quality health services.
A disciplined workforce is believed to effectively deliver quality health services.
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Integrity is considered unimportant in the organization's operations.
Integrity is considered unimportant in the organization's operations.
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The Ghana Health Service was established in 1996 by an Act of Parliament numbered Act 525.
The Ghana Health Service was established in 1996 by an Act of Parliament numbered Act 525.
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The vision of the Ghana Health Service includes people living in Ghana being richer and happier.
The vision of the Ghana Health Service includes people living in Ghana being richer and happier.
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Patients are encouraged to understand their health responsibilities.
Patients are encouraged to understand their health responsibilities.
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Patients are not required to provide their medical history for accurate treatment.
Patients are not required to provide their medical history for accurate treatment.
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The Ghana Health Service is responsible for lessening access to health services for certain communities.
The Ghana Health Service is responsible for lessening access to health services for certain communities.
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Ghana Health Service prioritizes the distribution of health facilities in urban districts over rural districts.
Ghana Health Service prioritizes the distribution of health facilities in urban districts over rural districts.
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The Ghana Health Service manages all health institutions directly without any contracting.
The Ghana Health Service manages all health institutions directly without any contracting.
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Increasing access to improve health services is one of the responsibilities of the Ghana Health Service.
Increasing access to improve health services is one of the responsibilities of the Ghana Health Service.
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Effective mechanisms for disease surveillance are not a priority for the Ghana Health Service.
Effective mechanisms for disease surveillance are not a priority for the Ghana Health Service.
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The Ghana Health Service is allowed to determine charges for health services rendered.
The Ghana Health Service is allowed to determine charges for health services rendered.
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Flashcards
Respecting patient rights
Respecting patient rights
Patients must be treated with respect and their privacy protected.
Patient's right to information
Patient's right to information
Patients have the right to request information about their health, treatment options, and risks involved.
Transparency in GHS services
Transparency in GHS services
The Ghana Health Service (GHS) provides information about its services through various channels.
Complaint and feedback channels in GHS
Complaint and feedback channels in GHS
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Collaboration in GHS
Collaboration in GHS
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Specialist Consultations
Specialist Consultations
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Emergency Care
Emergency Care
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General Medical Services
General Medical Services
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Radiology Services
Radiology Services
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Pharmaceutical Services
Pharmaceutical Services
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Inpatient Care Review
Inpatient Care Review
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Preventive, Promotive and Rehabilitative Care
Preventive, Promotive and Rehabilitative Care
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Research for Quality Enhancement
Research for Quality Enhancement
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What is the Ghana Health Service?
What is the Ghana Health Service?
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What is the vision of the Ghana Health Service?
What is the vision of the Ghana Health Service?
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What is the mission of the Ghana Health Service?
What is the mission of the Ghana Health Service?
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What are some key functions of the Ghana Health Service?
What are some key functions of the Ghana Health Service?
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What type of health institutions does the Ghana Health Service manage?
What type of health institutions does the Ghana Health Service manage?
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How does the Ghana Health Service promote health and well-being?
How does the Ghana Health Service promote health and well-being?
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What are the core responsibilities of the Ghana Health Service?
What are the core responsibilities of the Ghana Health Service?
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What are the service standards of the Ghana Health Service?
What are the service standards of the Ghana Health Service?
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Partner-Friendly
Partner-Friendly
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Professionalism
Professionalism
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Teamwork
Teamwork
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Innovation/Excellence
Innovation/Excellence
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Discipline
Discipline
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Integrity
Integrity
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Patient Responsibilities
Patient Responsibilities
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Health Responsibility
Health Responsibility
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Study Notes
Ghana Health Service - The New Charter
- Established: 1996
- Act: Act 525
- Service delivery: Agency under the Ministry of Health
- Vision: Ghanaians live longer, healthier, and happier lives
- Mission: Provide quality health services that meet the needs of all Ghanaians. Improve access to essential health services. Prudently manage resources for health service provision.
- Functions:
- Provide access to health services in communities, sub-districts, districts, and regions. May contract with other providers.
- Establish technical guidelines aligning with Ministry policies.
- Plan, organize, and administer comprehensive health services, with a focus on primary healthcare.
- Develop equitable distribution of health facilities across rural and urban areas.
- Manage health-related institutions within the service.
- Contract with teaching hospitals to treat referred patients.
- Promote health, healthy lifestyles, and good health habits among the population.
- Establish mechanisms for disease surveillance, prevention, and control.
- Enhance training and professional development of health workers.
- Manage service assets effectively and efficiently.
- Set and determine health service fees for services rendered.
- Perform any function relevant to the promotion, protection, and restoration of health.
- Responsibilities:
- Implement approved national health policies for better health delivery in the country.
- Increase access to improved healthcare services
- Manage resources for health service provision prudently
- Service Standards - Timeframes:
- Specialist/Secondary consultations: Within 3 hours of arrival.
- Emergency Medical/Surgical services: Within 5 minutes of arrival.
- General laboratory services: Within 24 hours of specimen collection.
- General radiology services: Within 90 minutes of request.
- Pharmaceutical services (OPD): Within 30 minutes of prescription request.
- Inpatient clinical care: Daily review
- Preventive, promotive, rehabilitative care: Throughout the year
- Operational and clinical research to enhance care quality: When needed
- On-the-job training for health trainees: Throughout the year
Values and Principles
- Client-centered: Strive to exceed client expectations
- Staff-centered: Value and prioritize the effectiveness and well-being of the health workforce
- Partner-friendly: Collaborate with partners to strengthen relationships and enhance capacity
- Professionalism: Deliver quality care to all citizens
- Compassion and Friendliness: Demonstrating compassion and friendliness in healthcare delivery.
- Informed and Dignified Care: Providing informed and dignified care to all clients.
- Collaborative Relationships: Developing and strengthening collaborative relationships with clients and their families, enabling them to be partners in their care.
- Health Service Delivery: Guiding by evidence and global trends to provide high-quality standards of healthcare.
- Teamwork: Recognize and foster teamwork among healthcare professionals to improve outcomes
- Innovation and Excellence: Pursue excellence and innovation in all aspects of work/operations.
- Learning Environment: Foster a learning environment for continuous improvement of services and staff growth.
Complaints and Feedback
- Mechanism: Address complaints/comments to regional health service directors for concerns across the country.
- Levels of Grievance: Providing several levels of appeal to the Ministry Director-General, the Ghana Health Service Council chairman, Minister of Health, and ultimately the New Charter Office.
- Client Satisfaction Surveys: Periodic client satisfaction surveys are conducted.
Additional Information
- Contact Information: Includes office addresses and contact numbers for additional locations
- Collaborative Agencies: Partnering with other governmental entities like the Ministry of Health, Teaching Hospitals, and other medical bodies is emphasized.
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Description
Explore the Ghana Health Service established in 1996 under Act 525. This quiz delves into its vision, mission, functions, and service delivery mechanisms aimed at improving health access for all Ghanaians. Gain insights into the agency's role in promoting healthy lifestyles and equitable health service distribution.
