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Questions and Answers
What is a programmed decision?
What is a programmed decision?
What characterizes a nonprogrammed decision?
What characterizes a nonprogrammed decision?
What is the state of certainty?
What is the state of certainty?
The decision maker knows with reasonable certainty what the alternatives are and what conditions are associated with each alternative.
Describe the state of risk.
Describe the state of risk.
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What does the state of uncertainty mean?
What does the state of uncertainty mean?
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In the classical model of decision making, managers should:
In the classical model of decision making, managers should:
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What are the steps in rational decision making?
What are the steps in rational decision making?
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What is evidence-based management?
What is evidence-based management?
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What are the five principles of evidence-based management?
What are the five principles of evidence-based management?
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What does bounded rationality refer to?
What does bounded rationality refer to?
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What is satisficing?
What is satisficing?
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What are Delphi groups?
What are Delphi groups?
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What is a nominal group?
What is a nominal group?
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What is groupthink?
What is groupthink?
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What is entrepreneurship?
What is entrepreneurship?
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What defines a small business?
What defines a small business?
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What is the importance of small businesses?
What is the importance of small businesses?
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What are some top industries for small businesses?
What are some top industries for small businesses?
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What are distinctive competencies?
What are distinctive competencies?
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What characterizes an established market?
What characterizes an established market?
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What is a niche?
What is a niche?
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What is the first mover advantage?
What is the first mover advantage?
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Which of the following are ways to finance a new business?
Which of the following are ways to finance a new business?
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What is a venture capital company?
What is a venture capital company?
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What is the purpose of small business investment companies?
What is the purpose of small business investment companies?
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What are SBA financial programs?
What are SBA financial programs?
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What are sources of management advice?
What are sources of management advice?
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What is a franchising agreement?
What is a franchising agreement?
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What are trends in small business startups?
What are trends in small business startups?
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What are common reasons why small businesses fail?
What are common reasons why small businesses fail?
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What factors contribute to the success of small businesses?
What factors contribute to the success of small businesses?
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What is job specialization?
What is job specialization?
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What is job rotation?
What is job rotation?
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What is job enlargement?
What is job enlargement?
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What is job enrichment?
What is job enrichment?
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What does the job characteristics approach involve?
What does the job characteristics approach involve?
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What are work teams?
What are work teams?
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What is departmentalization?
What is departmentalization?
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What is functional departmentalization?
What is functional departmentalization?
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What is product departmentalization?
What is product departmentalization?
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What is customer departmentalization?
What is customer departmentalization?
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What is location departmentalization?
What is location departmentalization?
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What is the chain of command?
What is the chain of command?
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What is span of management?
What is span of management?
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What is authority in an organization?
What is authority in an organization?
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What is coordination in an organization?
What is coordination in an organization?
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What is pooled interdependence?
What is pooled interdependence?
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What is sequential interdependence?
What is sequential interdependence?
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What is reciprocal interdependence?
What is reciprocal interdependence?
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What is bureaucracy in organizational design?
What is bureaucracy in organizational design?
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What is the situational view of organization design?
What is the situational view of organization design?
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What is functional (U-Form) design?
What is functional (U-Form) design?
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What is conglomerate (H-Form) design?
What is conglomerate (H-Form) design?
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What is divisional (M-Form) design?
What is divisional (M-Form) design?
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What is the matrix organizational design?
What is the matrix organizational design?
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What is the team organization approach?
What is the team organization approach?
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What is a virtual organization?
What is a virtual organization?
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What is a learning organization?
What is a learning organization?
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What is organizational development?
What is organizational development?
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What does innovation refer to in an organization?
What does innovation refer to in an organization?
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What are intrepreneurs?
What are intrepreneurs?
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Study Notes
Decision-Making Terminology
- Programmed Decision: Structured choices that recur frequently.
- Nonprogrammed Decision: Unstructured decisions that happen infrequently.
- State of Certainty: Decision-maker is confident about alternatives and conditions.
- State of Risk: Alternatives and outcomes are associated with probability estimates.
- State of Uncertainty: Lack of knowledge about alternatives, risks, and likely outcomes.
Decision Making Models
- Classical Model: Assumes complete information, eliminating uncertainty for rational evaluation.
- Administrative Model: Acknowledges imperfect information and the tendency toward "satisficing" decisions due to bounded rationality.
- Bounded Rationality: Decision-making limited by personal values, skills, and habits.
- Satisficing: Seeking alternatives until one meets a minimum sufficiency standard.
Group Decision-Making Techniques
- Delphi Groups: Achieves expert consensus through independent opinions.
- Nominal Group: Generates creative ideas through a structured approach.
- Interacting Group/Team: Members actively discuss and seek consensus on decisions.
- Groupthink: Desire for cohesiveness can impair optimal decision-making.
Entrepreneurship and Small Business
- Entrepreneurship: Involves planning, organizing, and assuming risks in business ventures.
- Small Business: Privately owned entity with limited impact on the market.
- Importance of Small Business: Key driver of job creation, innovation, and support for larger companies.
- Top Industries for Small Business: Service, retailing, construction, finance, insurance, wholesaling, transportation, manufacturing.
Competitive Advantage and Market Dynamics
- Distinctive Competencies: Unique strengths that enable better performance than competitors.
- Established Market: Defined competition among large firms.
- Niche: Untapped segment of the market.
- First Mover Advantage: Benefits gained from being the first to exploit a new opportunity.
Financing and Support for Businesses
- Ways to Finance New Business: Personal resources, strategic alliances, loans, venture capital, small business investment companies, SBA programs.
- Venture Capital Company: Investors seeking profits from high-growth potential companies.
- SBA Financial Programs: Over 20 financing programs for qualifying small businesses.
- Sources of Management Advice: Advisory boards, consultants, SBA, and networking.
Trends and Challenges in Small Businesses
- Trends in Startups: Growth of e-commerce, corporate crossovers, opportunities for minorities/women, improved survival rates.
- Reasons for Small Business Failure: Managerial incompetence, neglect, weak controls, insufficient capital.
- Keys to Success: Hard work, market analysis, management competency, luck.
Job Design Concepts
- Job Specialization: Degree to which tasks are divided into smaller parts.
- Job Rotation: Systematic movement of employees across different jobs.
- Job Enlargement: Expanding the number of tasks performed by an employee.
- Job Enrichment: Increasing both tasks and worker control over the job.
- Job Characteristics Approach: Enhances jobs based on core dimensions and employee preferences.
Organizational Structures and Designs
- Departmentalization: Grouping jobs based on logical arrangements.
- Functional Design: Grouping jobs by similar activities.
- Product Design: Organizing activities around specific products.
- Customer Design: Structuring around customer needs.
- Location Design: Organizing by geographic criteria.
Organizational Communication and Coordination
- Chain of Command: Clear authority lines within an organization.
- Span of Management: Number of direct reports to a manager.
- Authority: Power legitimized by organization.
- Coordination: Linking activities across departments.
Types of Interdependence
- Pooled Interdependence: Units operate independently with pooled outputs.
- Sequential Interdependence: Outputs of one unit serve as inputs for another.
- Reciprocal Interdependence: Mutual flow of activities between units.
Organizational Design Models
- Bureaucracy: Organization model based on formal authority systems.
- Situational View: Optimal design depends on relevant situational factors.
- Functional (U-Form) Design: Based on functional departmentalization.
- Conglomerate (H-Form) Design: For organizations with unrelated businesses.
- Divisional (M-Form) Design: Groups related businesses in a larger framework.
- Matrix Design: Merging two departmentalization bases.
- Team Organization: Relies on project teams with minimal hierarchy.
- Virtual Organization: Lacks a formal structure.
- Learning Organization: Focuses on continuous learning and adaptation.
Change and Innovation
- Organizational Development: Planned efforts to improve effectiveness using behavioral science.
- Innovation: Managed efforts to create new products or services.
- Intrepreneurs: Employees who develop new businesses within a larger organization.
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