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Questions and Answers

What is a programmed decision?

  • A decision made with complete uncertainty
  • A decision that is fully random
  • A highly unstructured decision
  • A decision that occurs frequently (correct)
  • What characterizes a nonprogrammed decision?

  • It is highly structured
  • It is unstructured and occurs less often (correct)
  • It occurs frequently
  • It is made under conditions of full certainty
  • What is the state of certainty?

    The decision maker knows with reasonable certainty what the alternatives are and what conditions are associated with each alternative.

    Describe the state of risk.

    <p>The availability of each alternative and its potential payoffs and costs are all associated with probability estimates.</p> Signup and view all the answers

    What does the state of uncertainty mean?

    <p>The decision maker does not know all the alternatives, the risks associated with each, or the likely consequences of each alternative.</p> Signup and view all the answers

    In the classical model of decision making, managers should:

    <p>Obtain complete and perfect information</p> Signup and view all the answers

    What are the steps in rational decision making?

    <ol> <li>Recognizing and defining the decision situation 2. Identify alternatives 3. Evaluate alternatives 4. Selecting the best alternative 5. Implementing the chosen alternative 6. Following up and evaluating the results</li> </ol> Signup and view all the answers

    What is evidence-based management?

    <p>A commitment to using the best theory and data available</p> Signup and view all the answers

    What are the five principles of evidence-based management?

    <ol> <li>Face facts 2. Be committed to 'fact-based' decision making 3. Treat organization as unfinished prototype 4. Look for risks and drawbacks 5. Avoid untested beliefs</li> </ol> Signup and view all the answers

    What does bounded rationality refer to?

    <p>Constraints in decision making based on values and skills</p> Signup and view all the answers

    What is satisficing?

    <p>The tendency to search for alternatives only until one is found that meets some minimum standard of sufficiency.</p> Signup and view all the answers

    What are Delphi groups?

    <p>A group arrives at a consensus of expert opinion.</p> Signup and view all the answers

    What is a nominal group?

    <p>A structured technique used to generate creative and innovative alternatives or ideas.</p> Signup and view all the answers

    What is groupthink?

    <p>A situation that occurs when a group's desire for consensus overwhelms its desire for the best decision.</p> Signup and view all the answers

    What is entrepreneurship?

    <p>The process of planning, organizing, and assuming the risks of a business venture.</p> Signup and view all the answers

    What defines a small business?

    <p>A business that is privately owned by one individual or a small group and has sales and assets not large enough to meaningfully influence its environment.</p> Signup and view all the answers

    What is the importance of small businesses?

    <p>Job creation, innovation, helps big businesses.</p> Signup and view all the answers

    What are some top industries for small businesses?

    <p>All of the above</p> Signup and view all the answers

    What are distinctive competencies?

    <p>Aspects of a business that the firm performs better than its competitors.</p> Signup and view all the answers

    What characterizes an established market?

    <p>Several large firms compete according to relatively well-defined criteria.</p> Signup and view all the answers

    What is a niche?

    <p>A segment of a market not currently being exploited.</p> Signup and view all the answers

    What is the first mover advantage?

    <p>Any advantage that comes to a firm because it exploits an opportunity before any other firm.</p> Signup and view all the answers

    Which of the following are ways to finance a new business?

    <p>All of the above</p> Signup and view all the answers

    What is a venture capital company?

    <p>A group of small investors seeking to make profits on companies with rapid growth potential.</p> Signup and view all the answers

    What is the purpose of small business investment companies?

    <p>Seek profit by investing in companies with potential for rapid growth.</p> Signup and view all the answers

    What are SBA financial programs?

    <p>Programs offered more than 20 financing options to small businesses that meet standards of size and independence.</p> Signup and view all the answers

    What are sources of management advice?

    <p>Advisory boards, management consultants, the Small Business Administration, networking.</p> Signup and view all the answers

    What is a franchising agreement?

    <p>A contract between an entrepreneur and a parent company where the entrepreneur pays for the use of its trademarks, products, formulas, and business plans.</p> Signup and view all the answers

    What are trends in small business startups?

    <p>Emergence of e-commerce, crossovers from big business, opportunities for minorities and women, better survival rates.</p> Signup and view all the answers

    What are common reasons why small businesses fail?

    <p>Managerial incompetence, neglect, weak control systems, insufficient capital.</p> Signup and view all the answers

    What factors contribute to the success of small businesses?

    <p>Hard work, drive, dedication, careful analysis of market conditions, managerial competence, luck.</p> Signup and view all the answers

    What is job specialization?

    <p>The degree to which the overall task of the organization is broken down and divided into smaller component parts.</p> Signup and view all the answers

    What is job rotation?

    <p>An alternative to job specialization involving systematically moving employees from one job to another.</p> Signup and view all the answers

    What is job enlargement?

    <p>An alternative to job specialization that increases the total number of tasks that workers perform.</p> Signup and view all the answers

    What is job enrichment?

    <p>An alternative to job specialization that aims to increase both the number of tasks a worker does and the control over the job.</p> Signup and view all the answers

    What does the job characteristics approach involve?

    <p>Diagnosing and improving jobs along five core dimensions, considering both the work system and employee preferences.</p> Signup and view all the answers

    What are work teams?

    <p>An alternative to job specialization that allows an entire group to design the work system it will use to perform an interrelated set of tasks.</p> Signup and view all the answers

    What is departmentalization?

    <p>The process of grouping jobs according to some logical arrangement.</p> Signup and view all the answers

    What is functional departmentalization?

    <p>Grouping jobs involving the same or similar activities.</p> Signup and view all the answers

    What is product departmentalization?

    <p>Grouping activities around products or product groups.</p> Signup and view all the answers

    What is customer departmentalization?

    <p>Grouping activities to respond to and interact with specific customers or customer groups.</p> Signup and view all the answers

    What is location departmentalization?

    <p>Grouping jobs on the basis of defined geographic sites or areas.</p> Signup and view all the answers

    What is the chain of command?

    <p>A clear and distinct line of authority among the positions in an organization.</p> Signup and view all the answers

    What is span of management?

    <p>The number of people who report to a particular manager.</p> Signup and view all the answers

    What is authority in an organization?

    <p>Power that has been legitimized by the organization.</p> Signup and view all the answers

    What is coordination in an organization?

    <p>The process of linking the activities of various departments of an organization.</p> Signup and view all the answers

    What is pooled interdependence?

    <p>When units operate with little interaction, their output is pooled at the organizational level.</p> Signup and view all the answers

    What is sequential interdependence?

    <p>When the output of one unit becomes the input for another in a sequential fashion.</p> Signup and view all the answers

    What is reciprocal interdependence?

    <p>When activities flow both ways between units.</p> Signup and view all the answers

    What is bureaucracy in organizational design?

    <p>A model based on a legitimate and formal system of authority.</p> Signup and view all the answers

    What is the situational view of organization design?

    <p>The optimal design for any given organization depends on a set of relevant situational factors.</p> Signup and view all the answers

    What is functional (U-Form) design?

    <p>Based on the functional approach to departmentalization.</p> Signup and view all the answers

    What is conglomerate (H-Form) design?

    <p>Used by organizations made up of a set of unrelated businesses.</p> Signup and view all the answers

    What is divisional (M-Form) design?

    <p>Based on multiple businesses in related areas operating within a larger organizational framework.</p> Signup and view all the answers

    What is the matrix organizational design?

    <p>Based on two overlapping bases of departmentalization.</p> Signup and view all the answers

    What is the team organization approach?

    <p>An approach to organization design that relies almost exclusively on project-type teams with little to no underlying hierarchy.</p> Signup and view all the answers

    What is a virtual organization?

    <p>One that has little or no formal structure.</p> Signup and view all the answers

    What is a learning organization?

    <p>One that works to facilitate the lifelong learning and personal development of all its employees while continually transforming itself to meet changing demands.</p> Signup and view all the answers

    What is organizational development?

    <p>A planned effort managed from the top intended to increase effectiveness and health through planned interventions.</p> Signup and view all the answers

    What does innovation refer to in an organization?

    <p>The managed effort to develop new products or services or new uses for existing products or services.</p> Signup and view all the answers

    What are intrepreneurs?

    <p>Similar to entrepreneurs, they develop new businesses in the context of a large organization.</p> Signup and view all the answers

    Study Notes

    Decision-Making Terminology

    • Programmed Decision: Structured choices that recur frequently.
    • Nonprogrammed Decision: Unstructured decisions that happen infrequently.
    • State of Certainty: Decision-maker is confident about alternatives and conditions.
    • State of Risk: Alternatives and outcomes are associated with probability estimates.
    • State of Uncertainty: Lack of knowledge about alternatives, risks, and likely outcomes.

    Decision Making Models

    • Classical Model: Assumes complete information, eliminating uncertainty for rational evaluation.
    • Administrative Model: Acknowledges imperfect information and the tendency toward "satisficing" decisions due to bounded rationality.
    • Bounded Rationality: Decision-making limited by personal values, skills, and habits.
    • Satisficing: Seeking alternatives until one meets a minimum sufficiency standard.

    Group Decision-Making Techniques

    • Delphi Groups: Achieves expert consensus through independent opinions.
    • Nominal Group: Generates creative ideas through a structured approach.
    • Interacting Group/Team: Members actively discuss and seek consensus on decisions.
    • Groupthink: Desire for cohesiveness can impair optimal decision-making.

    Entrepreneurship and Small Business

    • Entrepreneurship: Involves planning, organizing, and assuming risks in business ventures.
    • Small Business: Privately owned entity with limited impact on the market.
    • Importance of Small Business: Key driver of job creation, innovation, and support for larger companies.
    • Top Industries for Small Business: Service, retailing, construction, finance, insurance, wholesaling, transportation, manufacturing.

    Competitive Advantage and Market Dynamics

    • Distinctive Competencies: Unique strengths that enable better performance than competitors.
    • Established Market: Defined competition among large firms.
    • Niche: Untapped segment of the market.
    • First Mover Advantage: Benefits gained from being the first to exploit a new opportunity.

    Financing and Support for Businesses

    • Ways to Finance New Business: Personal resources, strategic alliances, loans, venture capital, small business investment companies, SBA programs.
    • Venture Capital Company: Investors seeking profits from high-growth potential companies.
    • SBA Financial Programs: Over 20 financing programs for qualifying small businesses.
    • Sources of Management Advice: Advisory boards, consultants, SBA, and networking.
    • Trends in Startups: Growth of e-commerce, corporate crossovers, opportunities for minorities/women, improved survival rates.
    • Reasons for Small Business Failure: Managerial incompetence, neglect, weak controls, insufficient capital.
    • Keys to Success: Hard work, market analysis, management competency, luck.

    Job Design Concepts

    • Job Specialization: Degree to which tasks are divided into smaller parts.
    • Job Rotation: Systematic movement of employees across different jobs.
    • Job Enlargement: Expanding the number of tasks performed by an employee.
    • Job Enrichment: Increasing both tasks and worker control over the job.
    • Job Characteristics Approach: Enhances jobs based on core dimensions and employee preferences.

    Organizational Structures and Designs

    • Departmentalization: Grouping jobs based on logical arrangements.
    • Functional Design: Grouping jobs by similar activities.
    • Product Design: Organizing activities around specific products.
    • Customer Design: Structuring around customer needs.
    • Location Design: Organizing by geographic criteria.

    Organizational Communication and Coordination

    • Chain of Command: Clear authority lines within an organization.
    • Span of Management: Number of direct reports to a manager.
    • Authority: Power legitimized by organization.
    • Coordination: Linking activities across departments.

    Types of Interdependence

    • Pooled Interdependence: Units operate independently with pooled outputs.
    • Sequential Interdependence: Outputs of one unit serve as inputs for another.
    • Reciprocal Interdependence: Mutual flow of activities between units.

    Organizational Design Models

    • Bureaucracy: Organization model based on formal authority systems.
    • Situational View: Optimal design depends on relevant situational factors.
    • Functional (U-Form) Design: Based on functional departmentalization.
    • Conglomerate (H-Form) Design: For organizations with unrelated businesses.
    • Divisional (M-Form) Design: Groups related businesses in a larger framework.
    • Matrix Design: Merging two departmentalization bases.
    • Team Organization: Relies on project teams with minimal hierarchy.
    • Virtual Organization: Lacks a formal structure.
    • Learning Organization: Focuses on continuous learning and adaptation.

    Change and Innovation

    • Organizational Development: Planned efforts to improve effectiveness using behavioral science.
    • Innovation: Managed efforts to create new products or services.
    • Intrepreneurs: Employees who develop new businesses within a larger organization.

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