General Study Notes Quiz
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Questions and Answers

A retailer wants to unify profiles using Loyalty ID which is different than the unique ID of their customers. Which object should the consultant use in identity resolution to perform exact match rules on the Loyalty ID?

  • Party Identification object (correct)
  • Individual object
  • Contact Identification object
  • Loyalty Identification object

A customer has a Master Customer table from their CRM to ingest into Data Cloud. The table contains a name and primary email address, along with other personally Identifiable information (PII). How should the fields be mapped to support identity resolution?

  • Map all fields to the Customer object.
  • Map name to the Individual object and email address to the Contact Phone Email object. (correct)
  • Create a new custom object with fields that directly match the incoming table.
  • Map all fields to the Individual object, adding a custom field for the email address.

Which two steps should a consultant take if a successfully configured Amazon S3 data stream fails to refresh with a "NO FILE FOUND" error message?

  • Check if the Amazon S3 data source is enabled in Data Cloud Setup.
  • Check if correct permissions are configured for the S3 user. (correct)
  • Check if the file exists in the specified bucket location. (correct)
  • Check if correct permissions are configured for the Data Cloud user.

Which data model subject area defines the revenue or quantity for an opportunity by product family?

<p>Sales Order (D)</p> Signup and view all the answers

A Company created a segment targeting high value customers that it activates through Marketing Cloud for email communication. The company notices that the activated count is smaller than the segment count. What is a reason for this?

<p>Data Cloud enforces the presence of Contact Point for Marketing Cloud activations. If the individual does not have a related Contact Point, it will not be activated. (D)</p> Signup and view all the answers

A Company wants to be able to calculate each customers lifetime value (LTV) but also create breakdowns of the revenue sourced by website, mobile app, and retail channels. What should a consultant use to address this use case in Data Cloud?

<p>Metrics on metrics (D)</p> Signup and view all the answers

What should an organization use to stream inventory levels from an inventory management system into Data Cloud in a fast and scalable, near-real-time way?

<p>Ingestion API (D)</p> Signup and view all the answers

A customer is concerned that the consolidation rate displayed in the identity resolution is quite low compared to their initial estimations. Which configuration change should a consultant consider in order to increase the consolidation rate?

<p>Increase the number of matching rules. (C)</p> Signup and view all the answers

A Company recently started a new line of business. The new business specializes in gourmet camping food. For business reasons as well as security reasons, its important to keep all Data Cloud data separated by brand. Which capability best supports to separate its data by brand?

<p>Data spaces for each brand (B)</p> Signup and view all the answers

An organization wants to enable users with the ability to identify and select text attributes from a picklist of options. Which Data Cloud feature should help with this use case?

<p>Value suggestion (B)</p> Signup and view all the answers

Data Cloud receives a nightly file of all ecommerce transactions from the previous day. Several segments and activations depend upon calculated insights from the updated data in order to maintain accuracy in the customers scheduled campaign messages. What should the consultant do to ensure the ecommerce data is ready for use for each of the scheduled activations?

<p>Use Flow to trigger a change data event on the ecommerce data to refresh calculated insights and segments before the activations are scheduled to run. (A)</p> Signup and view all the answers

To import campaign members into a campaign in Salesforce CRM, a user wants to export the segment to Amazon S3. The resulting file needs to include the Salesforce CRM Campaign ID in the name. What are two ways to achieve this outcome?

<p>Include campaign identifier in the filename specification. (A), Include campaign identifier in the activation name. (B)</p> Signup and view all the answers

A Company is configuring an identity resolution ruleset based on Fuzzy Name and Normalized Email. What should the Company do to ensure the best email address is activated?

<p>Ensure Marketing Cloud is prioritized as the first data source in the Source Priority reconciliation rule. (A), Use the source priority order in activations to make sure a contact point from the desired source is delivered to the activation target. (D)</p> Signup and view all the answers

During a privacy law discussion with a customer, the customer indicates they need to honor requests for the right to be forgotten. The consultant determines that Consent API will solve this business need. Which two considerations should the consultant inform the customer about?

<p>Data deletion requests submitted to Data Cloud are passed to all connected Salesforce clouds. (A), Data deletion requests are submitted for Individual profiles. (B)</p> Signup and view all the answers

A customer needs to integrate in real time with Salesforce CRM. Which feature accomplishes this requirement?

<p>Streaming transforms (A)</p> Signup and view all the answers

A customer notices that their consolidation rate has recently increased. They contact the consultant to ask why. What are two likely explanations for the increase?

<p>New data sources have been added to Data Cloud that largely overlap with the existing profiles. (B), Identity resolution rules have been added to the ruleset to increase the number of matched profiles. (D)</p> Signup and view all the answers

What is Data Cloud's primary value to customers?

<p>To provide a unified view of a customer and their related data (D)</p> Signup and view all the answers

Which configuration supports separate Amazon S3 buckets for data ingestion and activation?

<p>Dedicated S3 data sources in Data Cloud setup (B)</p> Signup and view all the answers

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Flashcards

What object is used in identity resolution to perform exact match rules on the Loyalty ID?

A child object of the Individual object that stores identifiers for an individual, such as email, phone, loyalty ID, social media handle, etc. Each identifier has a type, a value, and a source.

What does the Individual object store?

The object that represents a unified profile of an individual, but it does not store the Loyalty ID directly.

What does the Contact Identification object store?

A child object of the Contact object that stores identifiers for a contact, such as email, phone, etc., but it does not store the Loyalty ID.

What is the Loyalty Identification object?

This object does not exist in Data Cloud.

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How should a consultant map fields from a Master Customer table to support identity resolution in Data Cloud?

Fields from the Master Customer table should be mapped to the standard data model objects that are designed for this purpose, such as the Individual and the Contact Phone Email objects.

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What are the Individual object and the Contact Phone Email object used for?

The Individual object is used to store the name and other personally identifiable information (PII) of a customer, while the Contact Phone Email object is used to store the primary email address and other contact information of a customer.

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What does a "NO FILE FOUND" error message indicate?

A "NO FILE FOUND" error message indicates that Data Cloud cannot access or locate the file from the Amazon S3 source.

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What are two possible reasons for a "NO FILE FOUND" error message?

The Data Cloud user may not have the correct permissions to read the file from the Amazon S3 bucket; The file may not exist in the specified bucket location.

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What does the Sales Order subject area define?

The Sales Order subject area defines the details of an order placed by a customer for one or more products or services. It includes information such as the order date, status, amount, quantity, currency, payment method, and delivery method.

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Why is a Contact Point required for Marketing Cloud activations?

Data Cloud requires a Contact Point for Marketing Cloud activations, which is a record that links an individual to an email address. This ensures that the individual has given consent to receive email communications and that the email address is valid.

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What is metrics on metrics?

Metrics on metrics is a feature that allows creating new metrics based on existing metrics and applying mathematical operations on them. This can be useful for calculating complex business metrics such as LTV, ROI, or conversion rates.

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How can an organization stream inventory levels from an inventory management system into Data Cloud in a fast and scalable, near-real-time way?

The Ingestion API is a RESTful API that allows you to stream data from any source into Data Cloud in a fast and scalable way. You can use the Ingestion API to send data from your inventory management system into Data Cloud as JSON objects, and then use Data Cloud to create data models, segments, and insights based on your inventory data.

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How can a consultant increase the consolidation rate in identity resolution?

To increase the consolidation rate, you need to increase the number of matches between source profiles, which can be done by adding more match rules.

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What are data spaces?

Data spaces are logical containers that allow you to separate and organize your data by different criteria, such as brand, region, product, or business unit. Data spaces can help you manage data access, security, and governance.

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What is value suggestion?

Value suggestion is a Data Cloud feature that allows users to see and select the possible values for a text field when creating segment filters. Value suggestion can help users to identify and select text attributes from a picklist of options, without having to type or remember the exact values.

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What should a consultant do to ensure ecommerce data is ready for use for each of the scheduled activations?

The best option that the consultant should do to ensure the ecommerce data is ready for use for each of the scheduled activations is A. Use Flow to trigger a change data event on the ecommerce data to refresh calculated insights and segments before the activations are scheduled to run.

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What does the Consent API in Salesforce handle?

The Consent API in Salesforce is designed to handle data deletion requests specifically for individual profiles.

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For what type of data are data deletion requests submitted?

The Consent API in Salesforce is designed to handle data deletion requests specifically for individual profiles.

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What are streaming transforms?

Streaming transforms are a feature that allows you to create a visual, guided way to map and transform CRM data in real time.

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What does a higher consolidation rate indicate?

A higher consolidation rate means that more source profiles are matched and merged into fewer unified profiles, while a lower consolidation rate means that fewer source profiles are matched and more unified profiles are created.

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What is Data Cloud?

Data Cloud is a data platform that enables you to activate all your customer data across Salesforce applications and other systems. Data Cloud allows you to create a unified profile of each customer by ingesting, transforming, and linking data from various sources, such as CRM, marketing, commerce, service, and external data providers.

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Which configuration supports separate Amazon S3 buckets for data ingestion and activation?

To support separate Amazon S3 buckets for data ingestion and activation, you need to configure dedicated S3 data sources in Data Cloud setup.

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What is value suggestion?

Value suggestion is a Data Cloud feature that allows users to see and select the possible values for a text field when creating segment filters.

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What is true about the CRM Connector in Data Cloud?

The CRM Connector allows standard fields to stream into Data Cloud in real time.

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What are two dependencies that prevent a data stream from being deleted?

To delete a data stream in Data Cloud, the underlying data lake object (DLO) must not have any dependencies or references to other objects or processes.

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What is a data transform?

A data transform is a process that transforms ingested data into a standardized format and structure for the data model.

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Which sequence of data model object (DMO) joins is necessary to enable the calculation of unified individual lifetime value?

To create a multi-dimensional metric to identify unified individual lifetime value (LTV), the sequence of data model object (DMO) joins that is necessary within the calculated Insight is Unified Individual > Unified Link Individual > Sales Order.

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Which Data Cloud feature matches and reconciles data about individuals from multiple data sources?

Identity resolution is the feature that allows Data Cloud to match and reconcile data about individuals from multiple data sources into a single unified profile.

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What does the Ignore Empty Value option do in identity resolution?

The Ignore Empty Value option in identity resolution allows customers to ignore empty fields when running reconciliation rules.

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Which Data Cloud connector ingests data from an SFTP server?

The SFTP Connector is a data source connector that allows Data Cloud to ingest data from an SFTP server.

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What is the most efficient approach to ingest Contact data with multiple phone numbers?

The most efficient approach that a consultant should take when ingesting this data to ensure all the different phone numbers are properly mapped and available for use in activation is B. Ingest the Contact object and use streaming transforms to normalize the phone numbers from the Contact data stream into a separate Phone data lake object (DLO) that contains three rows, and then map this new DLO to the Contact Point Phone data map object.

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How should a consultant use Data Cloud to honor a Request to be Forgotten?

The best way to handle a Request to be Forgotten is for a consultant to use the Consent API and utilize the delete from file functionality.

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