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For entrepreneurs, a business plan is:

  • A document outlining the business goals
  • All the above (correct)
  • A financial model
  • A marketing strategy

A business plan performs a number of functions including:

  • Attracting capital for the start-up. (correct)
  • Employee guidelines
  • Creating a marketing plan
  • Business analysis

The ________ becomes the document that summarizes the analysis that has been done to justify a new business.

business plan

A business plan:

<p>Forces an entrepreneur to think a business idea through, considering both its positive and its negative aspects. (C)</p> Signup and view all the answers

A well-developed business plan provides the entrepreneur with a number of benefits, such as:

<p>A way to identify probable financial backers. (A)</p> Signup and view all the answers

The primary purpose of building a business plan is to:

<p>Provide direction, to create a 'target' to shoot for. (A)</p> Signup and view all the answers

The second essential purpose for creating a business plan is:

<p>True (A)</p> Signup and view all the answers

Potential investors tend to believe that if an entrepreneur can't develop a good plan:

<p>They probably lack the discipline to run a business. (D)</p> Signup and view all the answers

Which one of the following is not a 'test' that an entrepreneur's business plan must pass?

<p>The ability test (B)</p> Signup and view all the answers

The real value in preparing a business plan is:

<p>In the creative process the entrepreneur has to go through. (D)</p> Signup and view all the answers

The ________ is the first part of the business plan. It summarizes all the relevant points of the deal, but it should be the last part written.

<p>executive summary</p> Signup and view all the answers

The ________ expresses the entrepreneur's vision for the company and what he/she hopes it will become.

<p>mission statement</p> Signup and view all the answers

The ________ highlights significant financial and operational events in the company's life and should concentrate on the company's accomplishments.

<p>Company history (C)</p> Signup and view all the answers

The ________ acquaints lenders and investors with the nature of the business and the general goals and objectives of the company.

<p>Business and industry profile (B)</p> Signup and view all the answers

________ are long-range, broad statements of what the company plans to accomplish in the distant future, and they guide the overall direction of the company.

<p>Goals (D)</p> Signup and view all the answers

The company's overall direction and answer to the question, 'Where do I want the company to be in 3 to 5 years?' is answered in this section of the business plan.

<p>Goals and objectives (C)</p> Signup and view all the answers

________ are short-term, specific targets which are attainable, measurable, and controllable.

<p>Objectives (B)</p> Signup and view all the answers

The business and industry profile section of the business plan includes:

<p>The nature and characteristics of the target market. (D)</p> Signup and view all the answers

A solid business plan is marked by a number of characteristics including:

<p>A description of the management team. (A)</p> Signup and view all the answers

Discussion of profitability and anticipated profitability of firms in the market segment, along with the entry, exit, and merger of those firms, is all part of the ________ section of the business plan.

<p>Business and industry profile (D)</p> Signup and view all the answers

In the business strategy section of the business plan, the owner needs to explain to investors:

<p>How the entrepreneur intends to accomplish the company's goals and objectives. (D)</p> Signup and view all the answers

Kyoto is writing a description of her new venture's product line and how it compares to her competitors' product lines. She is writing the ________ portion of her business plan.

<p>Competitive analysis (A)</p> Signup and view all the answers

  1. The company's overall direction and answer to the question, "Where do I want the company to be in 3 to 5 years?" is answered in this section of the business plan.

<p>B) company history</p> Signup and view all the answers

  1. Defining the target market's potential and describing its characteristics is part of the:

<p>business strategy section of the business plan. (A)</p> Signup and view all the answers

  1. Proving that a profitable market exists involves:

<p>proving that customers in the marketplace have a need for the good or service and are willing to pay for it. (C)</p> Signup and view all the answers

  1. An effective market analysis identifies: A) your product's competitive advantage.

<p>how you will achieve your market goals, what methods will be used. (C)</p> Signup and view all the answers

  1. An explanation of how the product will be distributed is contained within the: A) description of the product line.

<p>marketing strategy portion of the business plan. (C)</p> Signup and view all the answers

  1. The focus of the competitor analysis section of the business plan is to: A) demonstrate the existence of the market for your product.

<p>demonstrate your company's advantage over competitors. (C)</p> Signup and view all the answers

  1. Investors look for which of the following when reviewing the experience of the management team of a new venture?

<p>Experience, talent, and integrity (A)</p> Signup and view all the answers

  1. The organization chart is described in which section of the business plan?

<p>The plan of operation (A)</p> Signup and view all the answers

A business plan for the small business owner is:

<p>Contains both a marketing plan and a financial plan. (C)</p> Signup and view all the answers

______ is the process of creating and delivering desired goods and services to customers, and involves all of the activities associated with winning and retaining loyal customers.

<p>Marketing (A)</p> Signup and view all the answers

Small businesses can compete with larger rivals with bigger budgets by employing unconventional, low-cost creative techniques known as:

<p>Bootstrap marketing techniques. (D)</p> Signup and view all the answers

The focus of the small company's marketing plan is:

<p>The customer. (A)</p> Signup and view all the answers

The marketing plan builds a strategy for success:

<p>From the customer's point of view. (C)</p> Signup and view all the answers

The marketing plan should include certain key objectives, such as:

<p>Pinpointing the specific target markets a small business will serve. (C)</p> Signup and view all the answers

Shifting patterns in the age, income, education, race, and other characteristics of the population are the subject of ______ and exert a potent force on a company's marketing plan.

<p>Demographics (D)</p> Signup and view all the answers

Entrepreneurs who recognize demographic, social, and cultural trends as they emerge have the opportunity to ______ their companies from the competition in meaningful ways.

<p>Differentiate (B)</p> Signup and view all the answers

Market research:

<p>Provides the information that is foundational to the marketing plan. (C)</p> Signup and view all the answers

Market research answers what important question for the small business owner?

<p>Who are my customers and what are they looking for? (A)</p> Signup and view all the answers

The primary goal of marketing research is to:

<p>Reduce the risks associated with business decisions. (C)</p> Signup and view all the answers

The marketing goal of a small business is to treat each customer as a(n):

<p>Individual. (A)</p> Signup and view all the answers

When it comes to gathering market research on customers, most small companies tend to be:

<p>Data rich, lots of facts, but information poor, little in a useful form. (C)</p> Signup and view all the answers

One-to-one marketing is a marketing strategy that:

<p>Gathers data on individual customers and then tailors an appeal to their needs and tastes. (D)</p> Signup and view all the answers

Market research for a small business can be:

<p>Informal. (C)</p> Signup and view all the answers

Effective one-to-one marketing involves:

<p>All of these. (B)</p> Signup and view all the answers

______ is a process in which computer software that uses statistical analysis, database technology, and artificial intelligence finds hidden patterns, trends, and connections in data so that business owners can make better marketing decisions and predictions about customer's behavior.

<p>Data mining (D)</p> Signup and view all the answers

Most marketing experts contend that the greatest marketing mistake small businesses make is:

<p>Failing to identify the target market. (A)</p> Signup and view all the answers

When it comes to the target market, most successful businesses:

<p>Have well-defined &quot;portraits&quot; of the customers they want to attract. (A)</p> Signup and view all the answers

The key to marketing success is:

<p>Understanding customers' unique needs, wants and preferences. (B)</p> Signup and view all the answers

Clementine, DataScope Pro, GoldMine, and MineSet are what type of software packages?

<p>Data mining (B)</p> Signup and view all the answers

A company's competitive edge is:

<p>Based on customers' perception of its products and services. (B)</p> Signup and view all the answers

One "natural" advantage small businesses have over large businesses, which can be a significant competitive advantage, is:

<p>Relationship marketing. (A)</p> Signup and view all the answers

The worst marketing catastrophe to befall any business would be to:

<p>Have great advertising and poor quality products. (D)</p> Signup and view all the answers

The total quality management (TQM) concept:

<p>Strives to achieve quality not just in the product or service itself, but in every aspect of the business and its relationship with the customer. (D)</p> Signup and view all the answers

______ recognizes that any improvement in quality may improve a company's competitive ability.

<p>Return on quality (B)</p> Signup and view all the answers

Companies with strong reputations for quality follow certain guidelines, such as:

<p>Establishing long-term relationships with suppliers. (D)</p> Signup and view all the answers

Studies show that customers want ______ from businesses almost more than anything else.

<p>Convenience (A)</p> Signup and view all the answers

TCM is the acronym for:

<p>Time compression management. (C)</p> Signup and view all the answers

Small businesses are able to maintain a leadership role in innovation by:

<p>Using their size, flexibility, and speed to their advantage. (B)</p> Signup and view all the answers

A key to effective innovation by the entrepreneur is:

<p>Always looking for new product and service ideas. (C)</p> Signup and view all the answers

Small companies with limited financial resources can often use ______ as a way to differentiate themselves from larger competitors.

<p>Customer service (D)</p> Signup and view all the answers

Numerous surveys have concluded that the most important element of service is:

<p>The personal touch. (A)</p> Signup and view all the answers

Time compression management (TCM) involves:

<p>Speeding new products to market. (C)</p> Signup and view all the answers

The primary opportunity for time compression management (TCM) lies in its application to:

<p>The administrative process. (C)</p> Signup and view all the answers

______ refers to developing, maintaining, and managing long-term relationships with customers so that they will want to keep coming back.

<p>Customer relationship management (A)</p> Signup and view all the answers

Flashcards

Marketing

The process of creating and delivering desired goods and services to customers and involves all of the activities associated with winning and retaining loyal customers.

Bootstrap Marketing

A marketing strategy that uses unconventional, low-cost, and creative techniques to compete with larger rivals.

Target Market

The specific group of customers a business targets with products and services.

Market Research

The process of collecting and analyzing information about customers, competitors, and the overall market.

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Customer Relationship Management (CRM)

A marketing strategy that focuses on building long-term relationships with customers.

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Total Quality Management (TQM)

A marketing concept that strives to achieve quality in every aspect of the business and its relationship with the customer.

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Time Compression Management (TCM)

Techniques used to speed up the product development and delivery process.

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Niche Strategy

A marketing strategy that focuses on a specific, narrow market segment.

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Product Life Cycle

The various stages a product goes through from its introduction to its decline in the market.

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Pricing Strategy

The process of setting the right price for a product or service.

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Penetration Pricing

A pricing strategy that introduces a new product at a low price to gain quick acceptance and market share.

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Skimming Pricing

A pricing strategy that introduces a new product at a high price to recover development costs and create a premium image.

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Price Lining

A pricing technique that sets the same price for items with similar characteristics.

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Geographic Pricing

A pricing strategy that charges customers in different geographic locations different prices.

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Leader Pricing

A pricing technique that sets the price of a popular item below its normal price to boost sales of other items.

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Bundling Strategy

A pricing technique that groups together several products or services into a package that offers customers extra value at a special price.

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Showrooming

An online trend where people test products in retail stores but buy them online.

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E-Commerce

The use of electronic communications and digital technologies to conduct business transactions.

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Niche

A specific market segment that a business targets with its products and services.

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Web Analytics

A website that tracks and analyzes user behavior and website performance.

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Cost Per Acquisition (CPA)

The cost a company incurs to generate each purchase.

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Click-Through Rate (CTR)

The proportion of people who see an online ad and actually click on it.

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Conversion Rate

The rate at which website visitors convert into paying customers.

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Drop Shipping

A business model where a company fulfills orders by buying products from a third-party supplier and shipping them directly to the customer.

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Marketing Plan

A business plan that outlines the company's strategies for promoting its products or services.

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Unique Selling Proposition (USP)

A key benefit or feature of a product or service that sets it apart from its competition.

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Advertising

Any sales presentation that is nonpersonal in nature and paid for by an identified sponsor.

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Cause Marketing

A marketing technique that involves supporting and promoting a charity to raise a company's visibility.

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Personal Selling

Personal contact between salespeople and potential customers.

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Multimedia Advertising

A type of advertising that uses a variety of media to reach customers.

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Customer-Oriented Pricing

A process that involves setting prices that are compatible with customer expectations and what they are willing to pay.

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Zone Pricing

A pricing technique that involves charging customers in different territories different prices.

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Cost-Plus Pricing

A pricing strategy that is based on the cost of producing the product plus a predetermined markup.

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Price Floor

The minimum price that a business can charge for a product or service while still covering its costs.

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Initial Markup

The average markup required on all merchandise to cover the cost of items, incidental expenses, and a profit.

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Absorption Costing

The traditional method of product costing, where the costs of direct materials, direct labor, and factory overhead are included.

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Direct Costing

Includes only those costs that vary directly with the volume of an item produced.

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Contribution Margin

Tells what portion of the total revenues remains after covering variable costs to contribute toward meeting fixed expenses and earning a profit.

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Follow-the-Leader Pricing

A pricing policy where a small business owner establishes prices by monitoring competitor's prices and then matching them.

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Trade Credit

A type of credit arrangement where a firm sells small-ticket items to their regular customers on customer charge accounts and then bills the customers each month.

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F.O.B. Factory

A variation of geographic pricing in which the small company sells its merchandise to customers on the condition that they pay all the shipping.

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Markdown Pricing

A pricing strategy that is used to move stale, outdated, or damaged merchandise.

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Markdown Pricing

A pricing technique that is used to move stale, outdated, or damaged merchandise.

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Price Floor

The minimum price that a business can charge for a product or service while still covering its costs.

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