Podcast
Questions and Answers
Hard skills are subjective skills that are difficult to quantify.
Hard skills are subjective skills that are difficult to quantify.
False (B)
Soft skills are also known as 'people skills' or 'interpersonal skills'.
Soft skills are also known as 'people skills' or 'interpersonal skills'.
True (A)
Employers only look for hard skills when evaluating job applicants.
Employers only look for hard skills when evaluating job applicants.
False (B)
Hard skills are usually acquired through classroom learning or on-the-job training.
Hard skills are usually acquired through classroom learning or on-the-job training.
Soft skills can be easily listed on a resume or cover letter.
Soft skills can be easily listed on a resume or cover letter.
Typing speed is an example of a hard skill.
Typing speed is an example of a hard skill.
The Sender is responsible for decoding the message and interpreting it.
The Sender is responsible for decoding the message and interpreting it.
The Receiver's environment, experiences, language capabilities, and goals are important factors to consider in communication.
The Receiver's environment, experiences, language capabilities, and goals are important factors to consider in communication.
The Channel refers to the communication medium used by the Receiver to respond to the Sender.
The Channel refers to the communication medium used by the Receiver to respond to the Sender.
Email, video conferencing, and telephone are examples of communication channels.
Email, video conferencing, and telephone are examples of communication channels.
The Feedback Loop in communication is about how the Receiver interprets the Sender's message.
The Feedback Loop in communication is about how the Receiver interprets the Sender's message.
Communication skills involve only verbal aspects such as speaking and typing.
Communication skills involve only verbal aspects such as speaking and typing.
Soft skills are easier to demonstrate than hard skills.
Soft skills are easier to demonstrate than hard skills.
Research shows that soft skills are more important than hard skills for job success.
Research shows that soft skills are more important than hard skills for job success.
Effective communication involves conveying information for some desired effect.
Effective communication involves conveying information for some desired effect.
Employers consider soft skills to be less important than hard skills during hiring.
Employers consider soft skills to be less important than hard skills during hiring.
Soft skills contribute to positive work environments and job satisfaction.
Soft skills contribute to positive work environments and job satisfaction.
The dictionary definition of communication focuses solely on the transfer of information.
The dictionary definition of communication focuses solely on the transfer of information.
Noise refers to any interference in the transmission or interpretation of a message.
Noise refers to any interference in the transmission or interpretation of a message.
If you send a message in English to a native English speaker, there is no possibility of misinterpretation.
If you send a message in English to a native English speaker, there is no possibility of misinterpretation.
Communication skills involve only listening and speaking.
Communication skills involve only listening and speaking.
Face-to-face interactions, phone conversations, and digital communications like email and social media require different communication approaches.
Face-to-face interactions, phone conversations, and digital communications like email and social media require different communication approaches.
Intrapersonal communication skills refer to the abilities to understand and manage one's own emotions, thoughts, and behaviors.
Intrapersonal communication skills refer to the abilities to understand and manage one's own emotions, thoughts, and behaviors.
The four main types of communication are written, graphical, verbal, and auditory.
The four main types of communication are written, graphical, verbal, and auditory.
Developing strong intrapersonal communication skills helps individuals understand and communicate their own thoughts and feelings more effectively with others.
Developing strong intrapersonal communication skills helps individuals understand and communicate their own thoughts and feelings more effectively with others.
Active listening involves focusing solely on the speaker and avoiding all distractions.
Active listening involves focusing solely on the speaker and avoiding all distractions.
The Challenger Space Shuttle Disaster and Avianca Flight 52 Crash are examples of poor communication between engineers.
The Challenger Space Shuttle Disaster and Avianca Flight 52 Crash are examples of poor communication between engineers.
Asking a friend or colleague for feedback is not recommended as a way to improve communication skills.
Asking a friend or colleague for feedback is not recommended as a way to improve communication skills.
Practicing communication habits and attending workshops are effective methods for improving communication skills.
Practicing communication habits and attending workshops are effective methods for improving communication skills.
Online resources like courses, videos, and webpages cannot be utilized to improve communication skills.
Online resources like courses, videos, and webpages cannot be utilized to improve communication skills.
Study Notes
GEN 900 Communications & Presentation Skills
Introduction to Communication Skills
- Hard skills are teachable abilities or skill sets that are easy to quantify, such as proficiency in a foreign language, a degree or certificate, typing speed, machine operation, and computer programming.
- Soft skills, also known as "people skills" or "interpersonal skills," are subjective skills that are harder to quantify, including communication, flexibility, leadership, motivation, problem-solving abilities, teamwork, time management, and work ethic.
Communication Model
- The Simple Communication Model consists of the Sender, the Message, the Channel, and the Receiver.
- The Sender has information to share, encodes it into a message, and transmits it.
- The Receiver decodes the message and interprets it.
- The Channel is the communication medium used to transmit the message.
- The Feedback Loop is how the Sender interprets the Receiver's response to the message.
Importance of Soft Skills
- 90% of organizations consider soft skills to be equally important or more important than hard skills during hiring.
- 89% of employers attributed failed hires to a lack of soft skills.
- 85% of job success stems from well-developed soft skills, while only 15% is attributed to technical skills.
Definition of Communication
- The act of transferring information from one person to another for some desired effect.
Types of Communication
- Written communication
- Graphical communication
- Verbal communication
- Non-verbal communication
Communication Skills
- Abilities used when giving and receiving information, including listening, speaking, writing, reading, observing, and empathizing.
- Understanding differences in face-to-face interactions, phone conversations, and digital communications.
Examples of Communication Skills
- Intrapersonal communication skills: understanding and managing one's own emotions, thoughts, and behaviors.
- Active listening: paying close attention to the person speaking, avoiding distractions, and preparing thoughtful responses.
Importance of Good Communication
- Examples of poor communication leading to disasters: Challenger Space Shuttle Disaster and Avianca Flight 52 Crash.
Improving Communication Skills
- Ask for constructive criticism from friends or colleagues.
- Practice improving communication habits.
- Attend communication skills workshops or classes.
- Seek opportunities to communicate.
- Utilize online courses, videos, and web pages.
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Description
Test your knowledge on the introduction to Communication Skills in the GEN 900 course by Dr. Wael Taha. Explore topics covering communication basics, presentation skills, and assessment methods.
