30 Questions
Hard skills are subjective skills that are difficult to quantify.
False
Soft skills are also known as 'people skills' or 'interpersonal skills'.
True
Employers only look for hard skills when evaluating job applicants.
False
Hard skills are usually acquired through classroom learning or on-the-job training.
True
Soft skills can be easily listed on a resume or cover letter.
False
Typing speed is an example of a hard skill.
True
The Sender is responsible for decoding the message and interpreting it.
False
The Receiver's environment, experiences, language capabilities, and goals are important factors to consider in communication.
True
The Channel refers to the communication medium used by the Receiver to respond to the Sender.
False
Email, video conferencing, and telephone are examples of communication channels.
True
The Feedback Loop in communication is about how the Receiver interprets the Sender's message.
False
Communication skills involve only verbal aspects such as speaking and typing.
False
Soft skills are easier to demonstrate than hard skills.
False
Research shows that soft skills are more important than hard skills for job success.
True
Effective communication involves conveying information for some desired effect.
True
Employers consider soft skills to be less important than hard skills during hiring.
False
Soft skills contribute to positive work environments and job satisfaction.
True
The dictionary definition of communication focuses solely on the transfer of information.
False
Noise refers to any interference in the transmission or interpretation of a message.
True
If you send a message in English to a native English speaker, there is no possibility of misinterpretation.
False
Communication skills involve only listening and speaking.
False
Face-to-face interactions, phone conversations, and digital communications like email and social media require different communication approaches.
True
Intrapersonal communication skills refer to the abilities to understand and manage one's own emotions, thoughts, and behaviors.
True
The four main types of communication are written, graphical, verbal, and auditory.
False
Developing strong intrapersonal communication skills helps individuals understand and communicate their own thoughts and feelings more effectively with others.
True
Active listening involves focusing solely on the speaker and avoiding all distractions.
True
The Challenger Space Shuttle Disaster and Avianca Flight 52 Crash are examples of poor communication between engineers.
False
Asking a friend or colleague for feedback is not recommended as a way to improve communication skills.
False
Practicing communication habits and attending workshops are effective methods for improving communication skills.
True
Online resources like courses, videos, and webpages cannot be utilized to improve communication skills.
False
Study Notes
GEN 900 Communications & Presentation Skills
Introduction to Communication Skills
- Hard skills are teachable abilities or skill sets that are easy to quantify, such as proficiency in a foreign language, a degree or certificate, typing speed, machine operation, and computer programming.
- Soft skills, also known as "people skills" or "interpersonal skills," are subjective skills that are harder to quantify, including communication, flexibility, leadership, motivation, problem-solving abilities, teamwork, time management, and work ethic.
Communication Model
- The Simple Communication Model consists of the Sender, the Message, the Channel, and the Receiver.
- The Sender has information to share, encodes it into a message, and transmits it.
- The Receiver decodes the message and interprets it.
- The Channel is the communication medium used to transmit the message.
- The Feedback Loop is how the Sender interprets the Receiver's response to the message.
Importance of Soft Skills
- 90% of organizations consider soft skills to be equally important or more important than hard skills during hiring.
- 89% of employers attributed failed hires to a lack of soft skills.
- 85% of job success stems from well-developed soft skills, while only 15% is attributed to technical skills.
Definition of Communication
- The act of transferring information from one person to another for some desired effect.
Types of Communication
- Written communication
- Graphical communication
- Verbal communication
- Non-verbal communication
Communication Skills
- Abilities used when giving and receiving information, including listening, speaking, writing, reading, observing, and empathizing.
- Understanding differences in face-to-face interactions, phone conversations, and digital communications.
Examples of Communication Skills
- Intrapersonal communication skills: understanding and managing one's own emotions, thoughts, and behaviors.
- Active listening: paying close attention to the person speaking, avoiding distractions, and preparing thoughtful responses.
Importance of Good Communication
- Examples of poor communication leading to disasters: Challenger Space Shuttle Disaster and Avianca Flight 52 Crash.
Improving Communication Skills
- Ask for constructive criticism from friends or colleagues.
- Practice improving communication habits.
- Attend communication skills workshops or classes.
- Seek opportunities to communicate.
- Utilize online courses, videos, and web pages.
Test your knowledge on the introduction to Communication Skills in the GEN 900 course by Dr. Wael Taha. Explore topics covering communication basics, presentation skills, and assessment methods.
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