Org. Change Ch. 9 (MC)
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Questions and Answers

What is the psychological contract primarily used to analyze?

  • Employee satisfaction in the workplace
  • Terms and conditions of employment for all employees
  • Employer behavior in the workplace
  • Perceptions, feelings, and reactions of employees during corporate changes (correct)

    • Which of the following is NOT currently affecting the workplace according to the passage?

  • Organizations downsizing and delayering
  • Organizational structures becoming more fluid and geographically dispersed
  • Increasing number of employees on part-time, flexible and ‘zero-hours’ work
  • Stable markets, technology, and products (correct)

    • According to Aubke (2014), what is necessary for creativity to transform into an idea, product, or process?

  • Sound field-specific expertise and intrinsic motivation (correct)
  • Financial resources and external support
  • Creativity alone is sufficient for transformation
  • Cognitive skills and external motivation

    • What is addressed by Anthony and Christensen (2005) with their concepts of ‘disruptive change’ and ‘disruptive innovation theory’?

    <p>Creating value for potential customers</p> Signup and view all the answers

    What is the primary focus of Appreciative Inquiry (AI)?

    <p>Creating a positive atmosphere by asking positive questions</p> Signup and view all the answers

    According to Amabile and Khaire (2008), what is the first priority of leadership in engaging people for creative work?

    <p>Engaging people who can contribute imagination</p> Signup and view all the answers

    What does the capacity for change refer to?

    <p>The ability to undertake large-scale changes without compromising daily operations or subsequent change processes</p> Signup and view all the answers

    What do undershot customers represent according to the theory mentioned in the text?

    <p>Customers for whom existing products are not good enough</p> Signup and view all the answers

    What is the key principle of Appreciative Inquiry (AI) as outlined by Dunlap (2008)?

    <p>Being positive creates better conditions for change</p> Signup and view all the answers

    What do overshot customers signify according to the theory presented in the text?

    <p>Customers for whom existing products are too good</p> Signup and view all the answers

    What does change fatigue refer to according to Meyer and Stensaker (2006)?

    <p>General sense of apathy towards organizational changes</p> Signup and view all the answers

    What is meant by non-consumers according to the theory presented in the text?

    <p>Customers who lack the skills, wealth, or ability to buy many products or processes for themselves</p> Signup and view all the answers

    According to Amabile and Khaire (2008), what is one piece of advice offered to managers in engaging people for creative work?

    <p>Remember you are not the sole found of ideas</p> Signup and view all the answers

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