Funeral Home Practices
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Questions and Answers

Which federal law governs the privacy of consumer information held by financial institutions?

  • HIPAA
  • GLB Act (correct)
  • FTC/FCC Do-Not-Call Regulation
  • None of the above
  • What must financial institutions provide to consumers according to the GLB Act?

  • Fraud
  • Health insurance
  • Data encryption
  • Privacy notices (correct)
  • Which type of institutions are not covered by the GLB Act?

  • Funeral homes (correct)
  • Hospitals
  • Healthcare providers
  • All of the above
  • Which federal law protects patient medical and health information?

    <p>HIPAA</p> Signup and view all the answers

    Are funeral homes considered covered entities or business associates under the HIPAA Privacy Rule?

    <p>No</p> Signup and view all the answers

    What does the HIPAA Privacy Rule allow hospitals to do with confidential health information?

    <p>Disclose it to funeral homes</p> Signup and view all the answers

    What is the fine for violating the Do-Not-Call Regulation?

    <p>$40,000</p> Signup and view all the answers

    How often are telemarketers required to compare their marketing list to the Do-Not-Call List?

    <p>Every 30 days</p> Signup and view all the answers

    Do Do-Not-Call regulations apply to phone calls initiated by consumers in response to advertisements or direct mailings?

    <p>Yes</p> Signup and view all the answers

    Under what conditions can funeral homes solicit a consumer by phone even if their number is on the Do-Not-Call List?

    <p>If the consumer has an existing business relationship with the funeral home</p> Signup and view all the answers

    Which Act prohibits certain conduct in collecting consumer debts?

    <p>Fair Debt Collection Practices Act</p> Signup and view all the answers

    Does the Fair Debt Collection Practices Act apply to funeral homes trying to collect debts directly?

    <p>Yes</p> Signup and view all the answers

    Under the FDCPA, what time range is a debt collector prohibited from calling a consumer?

    <p>Before 7 am and after 9 pm</p> Signup and view all the answers

    What type of information is an authorized cremation form supposed to document?

    <p>Consent to cremate the deceased</p> Signup and view all the answers

    Which one of these is NOT prohibited by the Funeral Rule?

    <p>Disclosing the amount of the service charge</p> Signup and view all the answers

    Which one of these is prohibited by the Funeral Rule?

    <p>Mark-up on cash advance items</p> Signup and view all the answers

    What does the FTC Act prohibit?

    <p>Deceptive acts or practices</p> Signup and view all the answers

    What do the consumer protection laws of most states prohibit?

    <p>Deceptive acts or practices</p> Signup and view all the answers

    What is specifically prohibited by the Funeral Rule?

    <p>Other kinds of misrepresentations</p> Signup and view all the answers

    Which one of these is NOT a potential violation of the Funeral Rule?

    <p>Promoting competition among businesses</p> Signup and view all the answers

    What may some states prohibit in relation to cash advance items?

    <p>Mark-up on cash advance items</p> Signup and view all the answers

    What does the FTC Act prohibit in relation to funeral services?

    <p>Deceptive acts or practices</p> Signup and view all the answers

    What do the consumer protection laws of most states prohibit in relation to funeral services?

    <p>Deceptive acts or practices</p> Signup and view all the answers

    When can a funeral home tell consumers that embalming is required for practical purposes?

    <p>All of the above</p> Signup and view all the answers

    What is an alternative container, according to the text?

    <p>A container made of fiberboard or pressed-wood</p> Signup and view all the answers

    Can a crematory require the purchase of a casket for direct cremation?

    <p>No, a crematory cannot require the purchase of a casket for direct cremation</p> Signup and view all the answers

    What does the mandatory disclosure on the Outer Burial Container Price List inform consumers about?

    <p>That grave liners are suitable for meeting any cemetery requirement</p> Signup and view all the answers

    Can a funeral home tell consumers that any federal, state, or local law requires them to buy a particular good or service?

    <p>No, a funeral home cannot tell consumers that any federal, state, or local law requires them to buy a particular good or service</p> Signup and view all the answers

    What can funeral homes not tell consumers about funeral goods or services?

    <p>All of the above</p> Signup and view all the answers

    What must funeral homes do if they mark up the charge on cash advance items?

    <p>Tell the consumer that the price is not the same as their cost</p> Signup and view all the answers

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