30 Questions
Which federal law governs the privacy of consumer information held by financial institutions?
GLB Act
What must financial institutions provide to consumers according to the GLB Act?
Privacy notices
Which type of institutions are not covered by the GLB Act?
Funeral homes
Which federal law protects patient medical and health information?
HIPAA
Are funeral homes considered covered entities or business associates under the HIPAA Privacy Rule?
No
What does the HIPAA Privacy Rule allow hospitals to do with confidential health information?
Disclose it to funeral homes
What is the fine for violating the Do-Not-Call Regulation?
$40,000
How often are telemarketers required to compare their marketing list to the Do-Not-Call List?
Every 30 days
Do Do-Not-Call regulations apply to phone calls initiated by consumers in response to advertisements or direct mailings?
Yes
Under what conditions can funeral homes solicit a consumer by phone even if their number is on the Do-Not-Call List?
If the consumer has an existing business relationship with the funeral home
Which Act prohibits certain conduct in collecting consumer debts?
Fair Debt Collection Practices Act
Does the Fair Debt Collection Practices Act apply to funeral homes trying to collect debts directly?
Yes
Under the FDCPA, what time range is a debt collector prohibited from calling a consumer?
Before 7 am and after 9 pm
What type of information is an authorized cremation form supposed to document?
Consent to cremate the deceased
Which one of these is NOT prohibited by the Funeral Rule?
Disclosing the amount of the service charge
Which one of these is prohibited by the Funeral Rule?
Mark-up on cash advance items
What does the FTC Act prohibit?
Deceptive acts or practices
What do the consumer protection laws of most states prohibit?
Deceptive acts or practices
What is specifically prohibited by the Funeral Rule?
Other kinds of misrepresentations
Which one of these is NOT a potential violation of the Funeral Rule?
Promoting competition among businesses
What may some states prohibit in relation to cash advance items?
Mark-up on cash advance items
What does the FTC Act prohibit in relation to funeral services?
Deceptive acts or practices
What do the consumer protection laws of most states prohibit in relation to funeral services?
Deceptive acts or practices
When can a funeral home tell consumers that embalming is required for practical purposes?
All of the above
What is an alternative container, according to the text?
A container made of fiberboard or pressed-wood
Can a crematory require the purchase of a casket for direct cremation?
No, a crematory cannot require the purchase of a casket for direct cremation
What does the mandatory disclosure on the Outer Burial Container Price List inform consumers about?
That grave liners are suitable for meeting any cemetery requirement
Can a funeral home tell consumers that any federal, state, or local law requires them to buy a particular good or service?
No, a funeral home cannot tell consumers that any federal, state, or local law requires them to buy a particular good or service
What can funeral homes not tell consumers about funeral goods or services?
All of the above
What must funeral homes do if they mark up the charge on cash advance items?
Tell the consumer that the price is not the same as their cost
Funeral Home Practices Quiz: Test your knowledge on embalming requirements and consumer rights. Learn when embalming is necessary and when it can be waived for direct cremation, immediate burial, or closed-casket options. Stay informed and make informed choices during funeral planning.
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