Funeral Home Practices

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Questions and Answers

Which federal law governs the privacy of consumer information held by financial institutions?

  • HIPAA
  • GLB Act (correct)
  • FTC/FCC Do-Not-Call Regulation
  • None of the above

What must financial institutions provide to consumers according to the GLB Act?

  • Fraud
  • Health insurance
  • Data encryption
  • Privacy notices (correct)

Which type of institutions are not covered by the GLB Act?

  • Funeral homes (correct)
  • Hospitals
  • Healthcare providers
  • All of the above

Which federal law protects patient medical and health information?

<p>HIPAA (A)</p> Signup and view all the answers

Are funeral homes considered covered entities or business associates under the HIPAA Privacy Rule?

<p>No (B)</p> Signup and view all the answers

What does the HIPAA Privacy Rule allow hospitals to do with confidential health information?

<p>Disclose it to funeral homes (B)</p> Signup and view all the answers

What is the fine for violating the Do-Not-Call Regulation?

<p>$40,000 (D)</p> Signup and view all the answers

How often are telemarketers required to compare their marketing list to the Do-Not-Call List?

<p>Every 30 days (C)</p> Signup and view all the answers

Do Do-Not-Call regulations apply to phone calls initiated by consumers in response to advertisements or direct mailings?

<p>Yes (B)</p> Signup and view all the answers

Under what conditions can funeral homes solicit a consumer by phone even if their number is on the Do-Not-Call List?

<p>If the consumer has an existing business relationship with the funeral home (B)</p> Signup and view all the answers

Which Act prohibits certain conduct in collecting consumer debts?

<p>Fair Debt Collection Practices Act (C)</p> Signup and view all the answers

Does the Fair Debt Collection Practices Act apply to funeral homes trying to collect debts directly?

<p>Yes (D)</p> Signup and view all the answers

Under the FDCPA, what time range is a debt collector prohibited from calling a consumer?

<p>Before 7 am and after 9 pm (D)</p> Signup and view all the answers

What type of information is an authorized cremation form supposed to document?

<p>Consent to cremate the deceased (A)</p> Signup and view all the answers

Which one of these is NOT prohibited by the Funeral Rule?

<p>Disclosing the amount of the service charge (A)</p> Signup and view all the answers

Which one of these is prohibited by the Funeral Rule?

<p>Mark-up on cash advance items (D)</p> Signup and view all the answers

What does the FTC Act prohibit?

<p>Deceptive acts or practices (A)</p> Signup and view all the answers

What do the consumer protection laws of most states prohibit?

<p>Deceptive acts or practices (D)</p> Signup and view all the answers

What is specifically prohibited by the Funeral Rule?

<p>Other kinds of misrepresentations (C)</p> Signup and view all the answers

Which one of these is NOT a potential violation of the Funeral Rule?

<p>Promoting competition among businesses (A)</p> Signup and view all the answers

What may some states prohibit in relation to cash advance items?

<p>Mark-up on cash advance items (D)</p> Signup and view all the answers

What does the FTC Act prohibit in relation to funeral services?

<p>Deceptive acts or practices (A)</p> Signup and view all the answers

What do the consumer protection laws of most states prohibit in relation to funeral services?

<p>Deceptive acts or practices (A)</p> Signup and view all the answers

When can a funeral home tell consumers that embalming is required for practical purposes?

<p>All of the above (D)</p> Signup and view all the answers

What is an alternative container, according to the text?

<p>A container made of fiberboard or pressed-wood (C)</p> Signup and view all the answers

Can a crematory require the purchase of a casket for direct cremation?

<p>No, a crematory cannot require the purchase of a casket for direct cremation (A)</p> Signup and view all the answers

What does the mandatory disclosure on the Outer Burial Container Price List inform consumers about?

<p>That grave liners are suitable for meeting any cemetery requirement (B)</p> Signup and view all the answers

Can a funeral home tell consumers that any federal, state, or local law requires them to buy a particular good or service?

<p>No, a funeral home cannot tell consumers that any federal, state, or local law requires them to buy a particular good or service (B)</p> Signup and view all the answers

What can funeral homes not tell consumers about funeral goods or services?

<p>All of the above (D)</p> Signup and view all the answers

What must funeral homes do if they mark up the charge on cash advance items?

<p>Tell the consumer that the price is not the same as their cost (D)</p> Signup and view all the answers

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