Fundamentals of Nursing Chapter 24: Communication

Questions and Answers

What is a characteristic of competent communication in nursing practice?

It only focuses on clinical standards of care

It maintains effective relationships within the entire sphere of professional practice (correct)

It ignores ethical standards of care

It is a one-time learning process

What is at the core of nursing?

Clinical judgment

Critical thinking

Caring relationships (correct)

Therapeutic communication

What is essential for nurses to develop in order to become the best communicators?

Communication skills only

Empathy only

Clinical experience only

Critical thinking skills and clinical judgment (correct)

What can critical thinking help nurses to overcome during patient interactions?

Perceptual biases or stereotypes Signup and view all the answers

Why is communication a lifelong learning process in nursing?

Because patients' needs change over time Signup and view all the answers

What type of relationship occurs between a nurse and patient during therapeutic communication?

Healing relationship Signup and view all the answers

What is the primary goal of motivational interviewing in professional nursing relationships?

To encourage patients to take responsibility for their health Signup and view all the answers

What is a key aspect of interpersonal communication in nursing?

Being able to relate to others Signup and view all the answers

Which of the following is NOT a characteristic of verbal communication?

Personal appearance Signup and view all the answers

What is a benefit of critical thinking in communication?

It helps to overcome perceptual biases or stereotypes Signup and view all the answers

What is a key element of caring relationships in nursing?

Interpersonal relationships Signup and view all the answers

What is the primary function of feedback in the circular transactional model of communication?

To evaluate the effectiveness of the message Signup and view all the answers

Which of the following is an example of a nontherapeutic communication technique?

Giving personal opinions Signup and view all the answers

Why is effective communication essential in nursing practice?

It maintains effective relationships within the entire sphere of professional practice Signup and view all the answers

What is the primary focus of the nursing process in patient care?

Assessment and planning Signup and view all the answers

Which of the following is an example of a small-group communication level?

A nurse communicating with a healthcare team Signup and view all the answers

What is the primary goal of therapeutic communication in nursing practice?

To promote patient autonomy and self-care Signup and view all the answers

Which of the following is an example of a metacommunication skill?

Commenting on the communication process itself Signup and view all the answers

What is the primary benefit of using courtesy in professional nursing relationships?

To build trust and rapport with patients Signup and view all the answers

Which of the following is a sociocultural consideration in communication?

All of the above Signup and view all the answers

Study Notes

Communication and Nursing Practice

Communication is a lifelong learning process that maintains effective relationships within the entire sphere of professional practice, meeting legal, ethical, and clinical standards of care.
Caring relationships are at the core of nursing, and being able to relate to others is important for interpersonal communication.
Therapeutic communication occurs within a healing relationship between a nurse and patient.

Developing Communication Skills

Nurses who develop critical thinking skills and clinical judgment make the best communicators.
Critical thinking helps to overcome perceptual biases or stereotypes that interfere with accurately perceiving and interpreting messages from others.

Levels of Communication

Intrapersonal communication
Interpersonal communication
Small-group communication
Public communication
Electronic communication

Elements of the Communication Process

Circular transactional model
Referent
Sender and receiver
Message
Channels
Feedback
Interpersonal values
Environment

Forms of Communication

Verbal Communication

Vocabulary
Denotative and connotative meaning
Pacing
Intonation
Clarity and brevity
Timing and relevance

Nonverbal Communication

Personal appearance
Posture and gait
Facial expression
Eye contact
Gestures
Sounds
Territoriality and personal space
Metacommunication

Professional Nursing Relationships

Nurse-patient caring relationships
Motivational interviewing
Nurse-family relationships
Nurse-health care team relationships
Lateral violence
Nurse-community relationships

Elements of Professional Communication

Courtesy
Use of names
Trustworthiness
Autonomy and responsibility
Assertiveness

Nursing Process

Assessment

Through the patient's eyes
Environmental factors
Physical and emotional factors
Gender
Developmental factors

Analysis and Nursing Diagnosis

Planning and outcomes identification
Outcomes
Setting priorities
Teamwork and collaboration

Therapeutic Communication Techniques

Active listening
Clarifying
Sharing observations
Focusing
Sharing empathy
Paraphrasing
Sharing hope
Validation
Sharing humor
Asking relevant questions
Sharing feelings
Using touch
Using silence
Self-disclosure
Confrontation
Providing information

Nontherapeutic Communication Techniques

Asking personal questions
Asking for explanations
Giving personal opinions
Changing the subject
Defensive responses
Automatic responses
False reassurance
Sympathy
Arguing

Special Communication Considerations

Sociocultural considerations: culture influences thinking, feeling, behaving, and communicating.

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Description

This quiz covers the fundamentals of communication in nursing practice, including its importance in maintaining effective relationships and meeting legal, ethical, and clinical standards.