Fundamentals of Business
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Questions and Answers

Which of the following best defines business?

  • All activities and enterprises that involve human resources
  • All activities and enterprises that generate profits
  • All activities and enterprises that are regulated by the government
  • All activities and enterprises that provide goods and services necessary to an economic system (correct)

What are the rewards for businesspeople who take the risks involved in offering goods and services to customers?

  • Natural resources
  • Human resources
  • Profits (correct)
  • Capital

Which of the following is NOT considered as one of the factors of production?

  • Natural resources (correct)
  • Capital
  • Human resources
  • Entrepreneurship

Why are the four factors of production important?

<p>Managing all four of the factors of production is critical for the successful operation of a business (B)</p> Signup and view all the answers

Who is known as the father of capitalism?

<p>Adam Smith (C)</p> Signup and view all the answers

What does the 'invisible hand' of competition refer to?

<p>The economic system that determines business ownership, profits, and resources (D)</p> Signup and view all the answers

Which of the following is NOT a characteristic of the private enterprise system?

<p>Government regulation (A)</p> Signup and view all the answers

What does capitalism determine in the business context?

<p>All of the above (D)</p> Signup and view all the answers

Who should possess the skills and attributes needed for today's manager?

<p>Managers (D)</p> Signup and view all the answers

What do profits serve as in the private enterprise system?

<p>Rewards for businesspeople (C)</p> Signup and view all the answers

Which of the following is NOT considered a key attribute of a manager's vision?

<p>Stable growth (A)</p> Signup and view all the answers

What is the capacity to develop novel solutions to perceived organizational problems called?

<p>Creativity (C)</p> Signup and view all the answers

What does the ability to analyze and assess information to pinpoint problems or opportunities refer to?

<p>Critical thinking (C)</p> Signup and view all the answers

What is the ability to perceive marketplace needs and what an organization must do to satisfy them called?

<p>Vision (A)</p> Signup and view all the answers

What is the factor that requires organizational change and can come from external and internal sources?

<p>Population shifts (D)</p> Signup and view all the answers

Which of the following is NOT a characteristic of a company admired by others?

<p>Shrinking global barriers (D)</p> Signup and view all the answers

What are some of the factors that are mentioned as 'What's Ahead'?

<p>All of the above (D)</p> Signup and view all the answers

What is the name of the company mentioned in the text?

<p>John Wiley &amp; Sons Canada, Ltd. (D)</p> Signup and view all the answers

What is the name of the agency that permits reproduction or translation of the work?

<p>Access Copyright (D)</p> Signup and view all the answers

Who assumes no responsibility for errors, omissions, or damages caused by the use of the programs or information?

<p>The author and the publisher (C)</p> Signup and view all the answers

During which era did businesses begin to focus on understanding and satisfying the needs and preferences of customer groups?

<p>The Marketing Era (C)</p> Signup and view all the answers

What is an entrepreneur?

<p>A risk taker (A)</p> Signup and view all the answers

What is the main goal of relationship management?

<p>To build and maintain ongoing, mutually beneficial ties with customers (B)</p> Signup and view all the answers

What is one of the trends that has emerged due to disruptions caused by the COVID-19 pandemic?

<p>Increase in remote work/study (C)</p> Signup and view all the answers

What is one of the challenges of the aging population and shrinking labor pool?

<p>Increased hiring challenge (A)</p> Signup and view all the answers

What is the benefit of having an increasingly diverse workforce?

<p>Increased effectiveness in employee teams (C)</p> Signup and view all the answers

What is outsourcing?

<p>Using outside vendors to produce goods or fulfill services (A)</p> Signup and view all the answers

What is the main goal of relationship management?

<p>To build and maintain ongoing, mutually beneficial ties with customers (A)</p> Signup and view all the answers

What is one of the trends that has emerged due to disruptions caused by the COVID-19 pandemic?

<p>Increase in remote work/study (C)</p> Signup and view all the answers

What is one of the challenges of the aging population and shrinking labor pool?

<p>Increased hiring challenge (C)</p> Signup and view all the answers

What is the benefit of having an increasingly diverse workforce?

<p>Increased effectiveness in employee teams (A)</p> Signup and view all the answers

Which of the following is NOT a characteristic of a SMART marketing objective?

<p>Stretch (A)</p> Signup and view all the answers

What are the two most important factors in growing an organization?

<p>Existing consumers and new products (B)</p> Signup and view all the answers

What is the collection of activities that marketers use to achieve their marketing goals called?

<p>Marketing mix (B)</p> Signup and view all the answers

What is the process of dividing the population into distinct, clearly identifiable groups in the marketing mix called?

<p>Segmentation (B)</p> Signup and view all the answers

What is the term for identifying which segment or segments to focus specific marketing activities against?

<p>Targeting (C)</p> Signup and view all the answers

What is the term for the proper consumer to pursue in the marketing mix?

<p>Positioning (B)</p> Signup and view all the answers

Which of the following is NOT a component of the marketing planning process?

<p>Issue (B)</p> Signup and view all the answers

Which of the following is a key learning objective in Chapter 2 of the Marketing textbook?

<p>Understand the role of marketing in strategic planning (D)</p> Signup and view all the answers

What is the main difference between organization strategic planning and marketing planning?

<p>Marketing planning is a subset of the larger organizational plan (B)</p> Signup and view all the answers

What is the place of marketing in the strategic plan of an organization?

<p>Marketing is one of the many components of the strategic plan (A)</p> Signup and view all the answers

What does the marketing planning process involve?

<p>Analyzing the marketing environment (B)</p> Signup and view all the answers

What is the purpose of strategic planning in an organization?

<p>To set the overall direction and goals for the organization (B)</p> Signup and view all the answers

What is the marketing mix?

<p>The combination of product, price, place, and promotion (D)</p> Signup and view all the answers

What is the result of marketing activities?

<p>The marketing mix (C)</p> Signup and view all the answers

What is the key responsibility of the CEO or equivalent in organizational planning?

<p>Setting overall goals and objectives (C)</p> Signup and view all the answers

Who is responsible for defining the marketing strategies, plan, and tactics in marketing planning?

<p>VP Marketing (C)</p> Signup and view all the answers

What is the time frame for organizational planning?

<p>Long term: 5+ years (D)</p> Signup and view all the answers

Who are the potential audiences of a mission statement?

<p>Employees, functional heads, and shareholders (B)</p> Signup and view all the answers

What are the characteristics of a good mission statement?

<p>Clear and inspiring, speaks to its audience, and describes the benefit to the target consumer (B)</p> Signup and view all the answers

What is the main difference between a product-based and market-based mission statement?

<p>The product-based mission statement talks from the perspective of the consumer, while the market-based mission statement talks from the perspective of the organization (A)</p> Signup and view all the answers

What is an example of a situation analysis in the marketing planning process?

<p>SWOT matrix (D)</p> Signup and view all the answers

From a marketing planning perspective, what was the issue in the case of Mary and Freda's vacation discussion?

<p>They did not have a clear mission statement (B)</p> Signup and view all the answers

How might Mary and Freda have approached the situation from a marketing planning perspective?

<p>By setting goals and strategies (D)</p> Signup and view all the answers

What was Walmart's approach to growth strategies and the reasoning behind it?

<p>Walmart focused on high market share and high industry growth (C)</p> Signup and view all the answers

How was Nintendo's approach different from Walmart's and why?

<p>Nintendo focused on low market share in a high growth industry (C)</p> Signup and view all the answers

What is portfolio evaluation in marketing?

<p>Reviewing the growth rate of the organization within the industry (A)</p> Signup and view all the answers

What are the four reasons why an organization might fail to achieve its mission?

<p>Their mission was not right, the goals and strategies were not right, environmental changes affected the success, execution was lacking (A)</p> Signup and view all the answers

What is the Boston Consulting Group (BCG) matrix used for?

<p>Evaluating an organization's portfolio (C)</p> Signup and view all the answers

What are the four categories in the BCG matrix?

<p>Stars, dogs, cash cows, question marks (D)</p> Signup and view all the answers

What are the two lenses through which portfolio evaluation is done?

<p>Growth rate of the overall industry, growth rate of the organization within the industry (D)</p> Signup and view all the answers

What is the purpose of a mission statement?

<p>To communicate the organization's purpose and reason for existing (A)</p> Signup and view all the answers

What are the characteristics of a good mission statement?

<p>Clear, inspiring, and distinctive (C)</p> Signup and view all the answers

What is the difference between a product-based and market-based mission statement?

<p>The target consumer (D)</p> Signup and view all the answers

What is the main goal of marketing planning?

<p>To define the marketing strategies and tactics (D)</p> Signup and view all the answers

What is the time frame for marketing planning?

<p>Short term: 1 year (C)</p> Signup and view all the answers

Who is responsible for defining the marketing strategies, plan, and tactics in marketing planning?

<p>VP Marketing (B)</p> Signup and view all the answers

What are the additional players involved in marketing planning?

<p>External marketing agencies (A)</p> Signup and view all the answers

Which of the following is NOT one of the characteristics of a SMART marketing objective?

<p>Relevant (B)</p> Signup and view all the answers

What is the term for the process of dividing the population into distinct, clearly identifiable groups in the marketing mix?

<p>Segmentation (D)</p> Signup and view all the answers

What are the two most important factors in growing an organization?

<p>New or existing consumers and new or existing products (A)</p> Signup and view all the answers

What is the main goal of relationship management?

<p>To retain existing customers (D)</p> Signup and view all the answers

What is the main difference between a product-based and market-based mission statement?

<p>The target audience (D)</p> Signup and view all the answers

What are the four categories in the BCG matrix?

<p>Stars, Cash Cows, Question Marks, Dogs (C)</p> Signup and view all the answers

What is the key responsibility of the CEO or equivalent in organizational planning?

<p>Ensuring organizational alignment (A)</p> Signup and view all the answers

Which of the following is NOT a component of the marketing planning process?

<p>Analyzing competition (C)</p> Signup and view all the answers

What is the main goal of relationship management?

<p>To build and maintain customer loyalty (A)</p> Signup and view all the answers

What is the process of dividing the population into distinct, clearly identifiable groups in the marketing mix called?

<p>Segmentation (A)</p> Signup and view all the answers

Who is responsible for defining the marketing strategies, plan, and tactics in marketing planning?

<p>Marketing manager (B)</p> Signup and view all the answers

What is the place of marketing in the strategic plan of an organization?

<p>It is one piece of the larger plan (D)</p> Signup and view all the answers

What is the time frame for organizational planning?

<p>Long term (D)</p> Signup and view all the answers

What are the two most important factors in growing an organization?

<p>Leadership and innovation (C)</p> Signup and view all the answers

From a marketing planning perspective, what is the purpose of portfolio evaluation?

<p>To review the success of an organization's products (D)</p> Signup and view all the answers

Which of the following is NOT one of the reasons why an organization might fail to achieve its mission?

<p>Environmental changes affected the success (A)</p> Signup and view all the answers

What is the Boston Consulting Group (BCG) matrix used for?

<p>To evaluate an organization's portfolio (C)</p> Signup and view all the answers

Which of the following is NOT one of the categories in the BCG matrix?

<p>Dogs (A)</p> Signup and view all the answers

What is the main focus of a medicinal shampoo when talking about itself to the target consumer?

<p>Clinical benefits (D)</p> Signup and view all the answers

What is the main focus of a shampoo targeted to women when talking about itself to the consumer?

<p>Shine, beauty, and manageability (D)</p> Signup and view all the answers

What is the main focus of a shampoo targeted to men when talking about itself to the consumer?

<p>Manly image and convenience (A)</p> Signup and view all the answers

What is the role of promotion in marketing?

<p>To communicate with consumers (A)</p> Signup and view all the answers

What is the role of place in marketing?

<p>To access the product (C)</p> Signup and view all the answers

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