The Fred Factor Ch 8

What is one of the key factors that contributes to the happiness of Freds?

Which option describes the best method to attract Freds to an organization?

What should managers do to uncover dormant Freds within their team?

Which question is suggested to ask in an interview to identify a prospective Fred?

In building a winning Fred team, what combination is preferred?

What is often a misconception about finding Freds in an organization?

What is a crucial quality that distinguishes potential Freds in employees?

What primary factor differentiates the smaller hardware store from its larger competitors?

Which of the following describes the service level at the larger hardware stores?

Why is it suggested that developing 'Freds' should be a critical priority for businesses?

What is implied about organizations that are populated with uninspired employees?

What is emphasized as the main reason why some organizations prosper while others do not?

How do passionate employees contribute to customer relationships according to the content?

What do Fred-like employees typically not do when assisting customers?

What characteristic do passionate employees typically exhibit?

Fred Factor - Company Success

Every organization has access to the same resources, but Fred-like employees make companies successful.
Passionate employees outperform average employees.
Organizations should aim to become a "Fred-magnet", attracting talented individuals who want to make a difference.
Organizations should discover and uncover dormant Freds within their existing team.
Identifying potential Freds in interviews should include questions like "Who are your heroes?", "Why would anyone do more than necessary?" and "What's the coolest thing that's happened to you as a customer?".
A team of Freds led by a Fred is the ideal scenario for maximizing potential.
The Fred Factor can be achieved by discovering, attracting, and hiring Fred-like employees.

Finding Freds

People want to work in organizations that recognize, reward, encourage, and value Freds.
If your organization isn't already attracting Freds, it will be perceived as a less desirable place to work.
Organizations should look for Freds in other departments, providing them with opportunities to grow and showcase skills.
Uncovering latent talent among existing employees is crucial.
Encourage employees to display their talents and reveal their true potential.
Watch for individuals who do things with flair and a willingness to go above and beyond.
Pay attention to exceptional projects, client meetings, and insightful suggestions.
During job interviews, ask about heroes, motivations, customer delight, and definitions of service.
Analyze potential hires based on what you remember about them, their extraordinary actions, and how their absence would impact their current position.
Building a team of Freds led by a Fred is key to achieving optimal performance.

Explore how organizations can achieve success by identifying and attracting Fred-like employees. This quiz delves into the importance of passionate employees and strategies to create a workplace where Freds thrive. Learn the qualities that make a company a 'Fred-magnet' and how to uncover potential Freds within your team.