Forms of Payment in Qantas Booking

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Questions and Answers

What causes the error message when using multiple forms of payment?

Incorrect itinerary details entered

Payment processor downtime

Data entry mistakes in the passenger name

Rounding error with the Credit Card Fee (correct)

What is the first step recommended when the error is presented during the transaction?

Contact airline customer service for resolution

Wait for the system to reset before proceeding

Immediately retry the transaction

Run a Smart Flow to update the OB Fee (correct)

What is the final step to complete after correcting the error in the transaction?

Create a new PNR from scratch

Verify the error has been documented

Run the Prevalidation Smart Flow and Queue to Automation (correct)

Submit the forms to the finance department

In the provided scenario, why does Jacqui need to use two different credit cards to pay for her trip?

She only has $500 available on her Visa card Signup and view all the answers

During the discussion, what is expected from the learners after creating a PNR?

To check that all details were captured correctly Signup and view all the answers

What is the primary form of payment used by contact centres for Qantas bookings?

Credit Card Signup and view all the answers

Why does Qantas provide multiple payment options for customers?

To accommodate individual preferences Signup and view all the answers

What must consultants do to ensure attendance is tracked for sessions?

Use their QF Employee number for registration Signup and view all the answers

Which of the following factors affects the availability of payment options on Qantas?

Country of departure Signup and view all the answers

How can customers access payment options on Qantas.com?

Using a link or the search bar Signup and view all the answers

What is one of the benefits of advanced technology in payment options for Qantas?

It helps in catering to customer demands Signup and view all the answers

What is NOT a common form of payment option provided by Qantas?

Bartering goods or services Signup and view all the answers

What is the session duration for the 'Introduction to Forms of Payment' training?

20 minutes Signup and view all the answers

What forms of payment can be used via Contact Centres?

Credit or debit card plus loyalty points Signup and view all the answers

Which countries allow the use of PayPal for bookings departing from Australia?

New Zealand and the United Kingdom Signup and view all the answers

How many days prior to departure must a booking be made when using BPAY?

At least 7 days Signup and view all the answers

What is a primary benefit of using Zip for payment?

Ability to travel before making payments Signup and view all the answers

What is an advantage of making payments with PayPal?

Can store payment details securely Signup and view all the answers

Which of the following methods is classified as an Alternative Method of Payment (AMOP)?

BPAY Signup and view all the answers

What must customers do when using AMOP for payment?

Complete additional verification steps Signup and view all the answers

Which of the following is NOT an AMOP method listed?

Credit card Signup and view all the answers

What must be done if the price confirmation is not followed between each pricing step?

A TST will not be stored. Signup and view all the answers

When adding payment for a passenger, what happens if a TST includes multiple passengers?

Only one passenger can be selected for payment. Signup and view all the answers

What is the first step to add payment correctly?

Calculate Payment. Signup and view all the answers

What should be completed after splitting a TST to add individual payments?

Ensure the End Transaction Smart Flow is completed. Signup and view all the answers

What happens if TSTs are priced individually for each passenger?

Payments can be easily processed. Signup and view all the answers

In the Pay Per Person Booking scenario, why are Anton and Cedric booking their flights separately?

They prefer to use their own cards. Signup and view all the answers

What stage should be completed to validate and send the booking to automation for ticketing?

Complete the End Transaction Smart Flow. Signup and view all the answers

What action is necessary if a TST hasn't been priced per person?

Split the TST. Signup and view all the answers

What is the maximum amount that can be charged to a single credit card if the total fare is $4500 and the card has a limit of $4000?

$4000 Signup and view all the answers

What triggers the Credit Card Fee in the payment process?

The card with the highest payment amount Signup and view all the answers

What is the first step when processing payments with multiple credit cards?

Enter the payment information for the first card Signup and view all the answers

If a caller wants to earn points on their preferred credit card, how should they manage their payments?

Charge the maximum limit on the preferred card, then balance on another Signup and view all the answers

What should be done after both forms of payment have been entered?

Calculate Payment to update the total Signup and view all the answers

What issue might arise when charging the higher payment amount on the preferred credit card?

Exceeding the credit limit Signup and view all the answers

Which payment option allows for specific amounts to be allocated to various credit cards?

Multiple forms of payment Signup and view all the answers

What happens if the customer wants to use the full balance available on the higher amount credit card?

They risk exceeding the card's limit due to fees Signup and view all the answers

Study Notes

Introduction to Forms of Payment

Qantas offers a variety of payment options including credit/debit cards, PayPal, BPAY, and Zip.
Payment options vary depending on the country of departure, time left before departure, and whether the booking is made online or via the contact center.
Qantas offers multiple payment options for customers to choose from based on their individual preferences and to provide access to fee-free options.
Customers can pay in installments, use frequent flyer points, or store payment details.

Alternative Methods of Payment (AMOP)

AMOP transactions are non-bank card payments.
AMOP conditions and processes vary so it is important to check processes for each one.
Examples of AMOP include BPAY, PayPal, PayID, and Zip.

Pay Per Person Booking

When a customer requests each passenger to pay for their own flight, you need to confirm the price of each passenger's flight individually.
Ensure that the End Transaction Smart Flow is completed to validate and send the booking to automation for ticketing.

Multiple Forms of Payment

Customers can use more than one credit card for an individual passenger or allocate specific amounts to a particular form of payment.
When using multiple forms of payment, the Credit Card Fee will be charged against the card with the highest payment amount.
When using multiple forms of payment, ARD Web may return an error message that is caused by a rounding error with the Credit Card Fee. If this happens, follow the process in KIQ by running a Smart Flow to update the OB Fee when this error is presented in the End Transaction Smart Flow.

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Description

Explore the various payment methods offered by Qantas, including credit/debit cards, PayPal, and alternative payment options. This quiz covers the conditions and processes for each payment method, including installment options and frequent flyer points usage. Understand the nuances of booking payments for individual passengers as well.