Podcast
Questions and Answers
What causes the error message when using multiple forms of payment?
What causes the error message when using multiple forms of payment?
- Incorrect itinerary details entered
- Payment processor downtime
- Data entry mistakes in the passenger name
- Rounding error with the Credit Card Fee (correct)
What is the first step recommended when the error is presented during the transaction?
What is the first step recommended when the error is presented during the transaction?
- Contact airline customer service for resolution
- Wait for the system to reset before proceeding
- Immediately retry the transaction
- Run a Smart Flow to update the OB Fee (correct)
What is the final step to complete after correcting the error in the transaction?
What is the final step to complete after correcting the error in the transaction?
- Create a new PNR from scratch
- Verify the error has been documented
- Run the Prevalidation Smart Flow and Queue to Automation (correct)
- Submit the forms to the finance department
In the provided scenario, why does Jacqui need to use two different credit cards to pay for her trip?
In the provided scenario, why does Jacqui need to use two different credit cards to pay for her trip?
During the discussion, what is expected from the learners after creating a PNR?
During the discussion, what is expected from the learners after creating a PNR?
What is the primary form of payment used by contact centres for Qantas bookings?
What is the primary form of payment used by contact centres for Qantas bookings?
Why does Qantas provide multiple payment options for customers?
Why does Qantas provide multiple payment options for customers?
What must consultants do to ensure attendance is tracked for sessions?
What must consultants do to ensure attendance is tracked for sessions?
Which of the following factors affects the availability of payment options on Qantas?
Which of the following factors affects the availability of payment options on Qantas?
How can customers access payment options on Qantas.com?
How can customers access payment options on Qantas.com?
What is one of the benefits of advanced technology in payment options for Qantas?
What is one of the benefits of advanced technology in payment options for Qantas?
What is NOT a common form of payment option provided by Qantas?
What is NOT a common form of payment option provided by Qantas?
What is the session duration for the 'Introduction to Forms of Payment' training?
What is the session duration for the 'Introduction to Forms of Payment' training?
What forms of payment can be used via Contact Centres?
What forms of payment can be used via Contact Centres?
Which countries allow the use of PayPal for bookings departing from Australia?
Which countries allow the use of PayPal for bookings departing from Australia?
How many days prior to departure must a booking be made when using BPAY?
How many days prior to departure must a booking be made when using BPAY?
What is a primary benefit of using Zip for payment?
What is a primary benefit of using Zip for payment?
What is an advantage of making payments with PayPal?
What is an advantage of making payments with PayPal?
Which of the following methods is classified as an Alternative Method of Payment (AMOP)?
Which of the following methods is classified as an Alternative Method of Payment (AMOP)?
What must customers do when using AMOP for payment?
What must customers do when using AMOP for payment?
Which of the following is NOT an AMOP method listed?
Which of the following is NOT an AMOP method listed?
What must be done if the price confirmation is not followed between each pricing step?
What must be done if the price confirmation is not followed between each pricing step?
When adding payment for a passenger, what happens if a TST includes multiple passengers?
When adding payment for a passenger, what happens if a TST includes multiple passengers?
What is the first step to add payment correctly?
What is the first step to add payment correctly?
What should be completed after splitting a TST to add individual payments?
What should be completed after splitting a TST to add individual payments?
What happens if TSTs are priced individually for each passenger?
What happens if TSTs are priced individually for each passenger?
In the Pay Per Person Booking scenario, why are Anton and Cedric booking their flights separately?
In the Pay Per Person Booking scenario, why are Anton and Cedric booking their flights separately?
What stage should be completed to validate and send the booking to automation for ticketing?
What stage should be completed to validate and send the booking to automation for ticketing?
What action is necessary if a TST hasn't been priced per person?
What action is necessary if a TST hasn't been priced per person?
What is the maximum amount that can be charged to a single credit card if the total fare is $4500 and the card has a limit of $4000?
What is the maximum amount that can be charged to a single credit card if the total fare is $4500 and the card has a limit of $4000?
What triggers the Credit Card Fee in the payment process?
What triggers the Credit Card Fee in the payment process?
What is the first step when processing payments with multiple credit cards?
What is the first step when processing payments with multiple credit cards?
If a caller wants to earn points on their preferred credit card, how should they manage their payments?
If a caller wants to earn points on their preferred credit card, how should they manage their payments?
What should be done after both forms of payment have been entered?
What should be done after both forms of payment have been entered?
What issue might arise when charging the higher payment amount on the preferred credit card?
What issue might arise when charging the higher payment amount on the preferred credit card?
Which payment option allows for specific amounts to be allocated to various credit cards?
Which payment option allows for specific amounts to be allocated to various credit cards?
What happens if the customer wants to use the full balance available on the higher amount credit card?
What happens if the customer wants to use the full balance available on the higher amount credit card?
Study Notes
Introduction to Forms of Payment
- Qantas offers a variety of payment options including credit/debit cards, PayPal, BPAY, and Zip.
- Payment options vary depending on the country of departure, time left before departure, and whether the booking is made online or via the contact center.
- Qantas offers multiple payment options for customers to choose from based on their individual preferences and to provide access to fee-free options.
- Customers can pay in installments, use frequent flyer points, or store payment details.
Alternative Methods of Payment (AMOP)
- AMOP transactions are non-bank card payments.
- AMOP conditions and processes vary so it is important to check processes for each one.
- Examples of AMOP include BPAY, PayPal, PayID, and Zip.
Pay Per Person Booking
- When a customer requests each passenger to pay for their own flight, you need to confirm the price of each passenger's flight individually.
- Ensure that the End Transaction Smart Flow is completed to validate and send the booking to automation for ticketing.
Multiple Forms of Payment
- Customers can use more than one credit card for an individual passenger or allocate specific amounts to a particular form of payment.
- When using multiple forms of payment, the Credit Card Fee will be charged against the card with the highest payment amount.
- When using multiple forms of payment, ARD Web may return an error message that is caused by a rounding error with the Credit Card Fee. If this happens, follow the process in KIQ by running a Smart Flow to update the OB Fee when this error is presented in the End Transaction Smart Flow.
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.
Related Documents
Description
Explore the various payment methods offered by Qantas, including credit/debit cards, PayPal, and alternative payment options. This quiz covers the conditions and processes for each payment method, including installment options and frequent flyer points usage. Understand the nuances of booking payments for individual passengers as well.
