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What is the role of WorkCover NSW?
What is the role of WorkCover NSW?
Safe Work Australia focuses solely on providing financial support for workplace injuries.
Safe Work Australia focuses solely on providing financial support for workplace injuries.
False
What does PCBU stand for?
What does PCBU stand for?
Person Conducting a Business or Undertaking
Workers compensation claims are often represented by __________.
Workers compensation claims are often represented by __________.
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Match the following types of costs of workplace accidents with their descriptions:
Match the following types of costs of workplace accidents with their descriptions:
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What is an offense regarding WorkCover NSW inspectors?
What is an offense regarding WorkCover NSW inspectors?
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Only financial costs are considered when assessing the impact of workplace accidents.
Only financial costs are considered when assessing the impact of workplace accidents.
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What is one way to assist injured persons in the workplace during an emergency?
What is one way to assist injured persons in the workplace during an emergency?
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What is the main purpose of using a waiter's tray with a cloth when adjusting a cover?
What is the main purpose of using a waiter's tray with a cloth when adjusting a cover?
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In buffet service, customers are served by waiters at their table.
In buffet service, customers are served by waiters at their table.
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What is the term used for the adjustment of table settings based on customer orders?
What is the term used for the adjustment of table settings based on customer orders?
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Counter service typically includes ____ food.
Counter service typically includes ____ food.
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Match the style of service with its characteristic:
Match the style of service with its characteristic:
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What influences the ambiance of a dining area?
What influences the ambiance of a dining area?
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One in three injuries to workers is due to manual handling.
One in three injuries to workers is due to manual handling.
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What is the technical term for changing the table setting when a new order is made?
What is the technical term for changing the table setting when a new order is made?
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What type of menu involves a rotating selection used commonly in hospitals and airlines?
What type of menu involves a rotating selection used commonly in hospitals and airlines?
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The Responsible Service of Alcohol (RSA) course is not required for staff serving alcohol in NSW.
The Responsible Service of Alcohol (RSA) course is not required for staff serving alcohol in NSW.
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What is needed from a customer when making a reservation at a restaurant?
What is needed from a customer when making a reservation at a restaurant?
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A meal of up to 7 courses with limited choices is known as a __________ menu.
A meal of up to 7 courses with limited choices is known as a __________ menu.
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Match the following types of menus with their descriptions:
Match the following types of menus with their descriptions:
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Which step is NOT part of the service steps outlined?
Which step is NOT part of the service steps outlined?
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Menu styles include both limited choice and wide range options.
Menu styles include both limited choice and wide range options.
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What should be used to polish glassware before setting tables?
What should be used to polish glassware before setting tables?
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Which of the following is an example of a secondary source of information?
Which of the following is an example of a secondary source of information?
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Quality assurance involves assessing the final product to determine if it meets the organization's standards.
Quality assurance involves assessing the final product to determine if it meets the organization's standards.
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What is the main purpose of accreditation in hospitality?
What is the main purpose of accreditation in hospitality?
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The __________ industry includes activities such as meetings, incentives, conferences, and events.
The __________ industry includes activities such as meetings, incentives, conferences, and events.
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Match the following key departments with their primary focus:
Match the following key departments with their primary focus:
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Which department is primarily responsible for inspecting cleaned rooms?
Which department is primarily responsible for inspecting cleaned rooms?
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Quality is defined as satisfying the needs of a customer at a price they are not willing to pay.
Quality is defined as satisfying the needs of a customer at a price they are not willing to pay.
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What does HACCP stand for?
What does HACCP stand for?
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What do restaurants receive if they are considered very good according to the Good Food Guide?
What do restaurants receive if they are considered very good according to the Good Food Guide?
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The Scores on Doors program focuses on the financial performance of restaurants.
The Scores on Doors program focuses on the financial performance of restaurants.
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What legislation requires all food to be prepared hygienically to prevent food poisoning?
What legislation requires all food to be prepared hygienically to prevent food poisoning?
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The _____ Act 2007 regulates the sale and service of alcohol in NSW.
The _____ Act 2007 regulates the sale and service of alcohol in NSW.
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Match the following food trends with their descriptions:
Match the following food trends with their descriptions:
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What is a requirement in the Work Health and Safety Act 2011?
What is a requirement in the Work Health and Safety Act 2011?
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The Smoke Free Environment Act 2000 allows smoking in public places if designated areas are provided.
The Smoke Free Environment Act 2000 allows smoking in public places if designated areas are provided.
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What is the primary focus of the Fair Trading Act 1987?
What is the primary focus of the Fair Trading Act 1987?
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What is one advantage of online reservation systems for organizations?
What is one advantage of online reservation systems for organizations?
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Digital menu boards can malfunction and stop working.
Digital menu boards can malfunction and stop working.
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Name one type of kitchen equipment that can improve efficiency.
Name one type of kitchen equipment that can improve efficiency.
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Organizations may provide ___ internet access to customers.
Organizations may provide ___ internet access to customers.
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Match the equipment with its function:
Match the equipment with its function:
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What is a potential disadvantage of using online reservation systems?
What is a potential disadvantage of using online reservation systems?
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Complimentary beverages cannot be offered on social media.
Complimentary beverages cannot be offered on social media.
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What is the role of POS systems in organizations?
What is the role of POS systems in organizations?
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Study Notes
Legislation
- National Food Standards Australia New Zealand Act 1991
- National Food Standards Australia New Zealand Regulations 1994
- NSW Food Act 2003
- NSW Food Regulation 2015
- Food Standards Australia New Zealand (FSANZ) is a government authority responsible for developing and administering the Food Standards Code.
State Legislation
- NSW Food Act 2003 - ensures all food for sale is safe and suitable for consumption
- NSW Food Act 2003 - prevents misleading conduct in connection with food sales
- NSW Food Regulation 2015 - outlines the application of the Food Standards Code in NSW.
Food Poisoning
- Illness caused by pathogenic bacteria or toxins in food.
- Bacteria are single-celled microorganisms.
- Microorganisms (too small to see) include some that are harmful (pathogens) and essential for processes like breaking down food.
- Pathogens cause illness when present in large numbers.
- Cross-contamination is the unintentional transfer of microorganisms from one substance to another creating risks.
Correct Temperatures
- Cool room: 5°C
- Freezer: -18°C
- Danger Zone: 5°C - 60°C
HACCP
- Hazard Analysis Critical Control Point.
- Used by high-risk businesses (hospitals, food production).
- Identifies hazards in the food chain and puts controls in place to prevent problems.
- Analysing Hazards, Identifying Critical Points
- Controlling Critical Points.
Bacteria
- Campylobacter
- Listeria monocytogenes
- Salmonella
- E.Coli
- Staphylococcus aureus
- Clostridium Botulinum
Salmonella
- Source: Intestines and feces of humans, animals, water & soil, chicken, egg, poultry
- Infect: Contaminated water or food
- Symptoms: Death, nausea, vomiting, diarrhoea, fever, headaches, cramps.
Staphylococcus Aureus
- Source: Humans (pimples, nose, cuts), animals/poultry
- Infections: contact with open cuts/wounds
- Symptoms: Appear 1-6 hours, last 24 hours - nausea, vomiting, cramps & diarrhoea.
Listeria
- Sources: Raw milk and processed meat, wet areas, floors, vehicles, people, cheeses
- Symptoms: 8-90 days, flu like, fever, nausea, diarrhoea, vomiting & miscarriage
Clostridium perfringens
- Source: Environment - dirt on fruit/vegetables, raw meat/poultry, and intestines of animals/humans.
Bacillus cereus
- Source: Various foods (like rice and leftovers, soups, sauces).
- Symptoms: Diarrhoea, abdominal cramps, nausea & vomiting, lasting 24 hours
Escherichia Coli
- Source: Intestines of humans & animals
- Infections: Undercooked ground beef, contaminated water/vegetables
- Symptoms: 12-24hrs - fever, vomiting, kidney failure, death.
Clostridium botulinum
- Source: Soil, raw meats, fruit/vegetables, seafood
- Symptoms: 12-36 hours - nausea, diarrhoea, slow recovery, paralysis, death.
Personal Hygiene
- Wear clean clothes daily
- Cover open wounds
- Do not spit, cough, sneeze on food
- Tie long hair back
- Keep nails short
- No jewelry
Environmental Hygiene
- Cleaning rosters
- Enough hand-washing stations
- No broken/cracked utensils
- Clean food surfaces and glasses
- Garbage storage facility
- Food kept at correct temperature
Pest Control Systems
- Temp control under 5°C or over 60°C (freezing below -18°C)
- Prevent cross-contamination.
Safety Data Sheets (SDSs)
- Documented properties of hazardous chemicals
- Lists safe use procedures and first aid treatment in workplace accidents.
EHO (Environmental Health Officer)
- Responsible for checking if businesses are following food hygiene laws
Food Storage
- Temperature control
- Separate raw and cooked foods to prevent cross-contamination
- Use-by-dates for food
Food Service Styles
- Counter service
- Bistro service
- Buffet service
- Table service.
Communication
- Different mediums (verbal, nonverbal, written)
- Formal and informal communication.
- Open vs. closed questions for various situations.
- Barriers to communication (e.g. biases, emotions, physical barriers).
Teamwork
- Combine action efficiently and effectively towards a common goal
- Increase efficiency and reduces mistakes.
Anti-Discrimination Act 1977
- Protects equality in employment, services, and public areas.
Workplace Relations and Employment
- Types of employment (full-time, part-time, casual)
- Employment contracts and awards
Hospitality Industry Trends
- Customer expectations
- Technology developments
- Emerging market opportunities
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Description
Explore the key legislation governing food safety in Australia and New Zealand. This quiz covers the National Food Standards Act and various NSW regulations, delving into food poisoning causes and prevention. Test your knowledge on how legislation ensures safe food consumption.