Podcast
Questions and Answers
When serving a beverage, how full should the glass be filled?
When serving a beverage, how full should the glass be filled?
- Half full
- 2/3 full (correct)
- Completely full
- Only a quarter full
What should you do if you need to reach across a guest?
What should you do if you need to reach across a guest?
- Wait for the guest to move
- Apologize and reach across (correct)
- Call for assistance from another server
- Ask the guest to pass the item
Where should you stand when serving a guest?
Where should you stand when serving a guest?
- Directly in front of the guest
- Behind the guest
- To the right of the guest
- To the left of the guest (correct)
What should you do with a dropped item, such as a napkin or silverware?
What should you do with a dropped item, such as a napkin or silverware?
When clearing the table, what should you remove first?
When clearing the table, what should you remove first?
In formal dining, what is the correct direction to present food to the guests?
In formal dining, what is the correct direction to present food to the guests?
Why should you cover ashtrays when removing them?
Why should you cover ashtrays when removing them?
When serving food to a group of guests, what is the correct order of service?
When serving food to a group of guests, what is the correct order of service?
When clearing the table, what is the correct procedure to follow?
When clearing the table, what is the correct procedure to follow?
When serving food, what is the correct technique to use to avoid disturbing other guests?
When serving food, what is the correct technique to use to avoid disturbing other guests?
What should you do if you accidentally drop an item on the table, such as silverware or a napkin?
What should you do if you accidentally drop an item on the table, such as silverware or a napkin?
What is the primary focus of serving food and beverages in a formal dining setting?
What is the primary focus of serving food and beverages in a formal dining setting?
When presenting a menu to guests, what should you do to ensure prompt service?
When presenting a menu to guests, what should you do to ensure prompt service?
When taking orders from guests, what should you do to ensure accuracy?
When taking orders from guests, what should you do to ensure accuracy?
In a formal dining setting, what is the correct protocol for taking orders from guests?
In a formal dining setting, what is the correct protocol for taking orders from guests?
After all guests have given their orders, what should you do?
After all guests have given their orders, what should you do?
What is the purpose of jotting down all the orders and details on an order pad?
What is the purpose of jotting down all the orders and details on an order pad?
What is the primary goal of clearing soiled dishes from the table?
What is the primary goal of clearing soiled dishes from the table?
Flashcards
Beverage serving level
Beverage serving level
Fill the glass about 2/3 full.
Reaching across a guest
Reaching across a guest
Apologize politely before reaching.
Serving position
Serving position
Stand to the guest's left when serving.
Dropped item response
Dropped item response
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Table clearing order
Table clearing order
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Food presentation side
Food presentation side
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Covering ashtrays
Covering ashtrays
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Order of service (group)
Order of service (group)
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When to clear the table
When to clear the table
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Serving technique
Serving technique
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Dropped item on table
Dropped item on table
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Serving focus
Serving focus
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Confirming orders
Confirming orders
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Taking orders (formal)
Taking orders (formal)
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Post-order inquiry
Post-order inquiry
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Order pad purpose
Order pad purpose
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Clearing dishes goal
Clearing dishes goal
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Study Notes
Serving Food Orders
- Serve food orders and clear tables with minimal disturbance to other guests, following hygienic requirements.
- Mention the name of the dish or order upon serving guests.
Order of Serving Foods
- Serve the eldest lady guest of the group first, unless the lady herself is a host.
- After all ladies are served, serve the men guests starting from the oldest.
Serving and Clearing Tables
- Clear the table first when guests finish their main course.
- Clear the table for the second time just before guests leave the table.
Serving Etiquette
- Present food from the guest's right side in formal dining.
- Serve and pour all beverages from the right.
- Fill glasses 2/3 full on the table.
- Never fill the glass to full.
- Never reach across the guest; if necessary, apologize.
- Stand to the left of the guest being served.
Maintaining Cleanliness
- Remove soiled dishes promptly.
- Always have a clean napkin or clean dish towel draped over your left arm for emergencies.
- Never put back on the table dropped items like silverware, napkins, etc. Replace them with fresh ones.
- Clean ashtrays continuously and cover them when removing.
Additional Tips
- Use a tray when bringing food or beverages to the table or taking dishes and utensils to the kitchen or stewarding area.
- Be alert to the needs of guests, keeping their water glass full.
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Description
Learn about the process of serving food orders and clearing tables with minimal disturbance to other guests while maintaining hygienic requirements. This module is designed for Senior High School students in the Food and Beverage Services NCII program.
