Podcast
Questions and Answers
What is the penalty deducted from refunds made for cancellations less than 28 days before the course or workshop?
What is the penalty deducted from refunds made for cancellations less than 28 days before the course or workshop?
In which of the following situations will a refund be issued without the usual penalties?
In which of the following situations will a refund be issued without the usual penalties?
What happens if a course or workshop is cancelled by the organizer?
What happens if a course or workshop is cancelled by the organizer?
Which of the following statements is true regarding refunds for transportation cancellations?
Which of the following statements is true regarding refunds for transportation cancellations?
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When must a participant notify the organizer to be eligible for a refund?
When must a participant notify the organizer to be eligible for a refund?
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What happens if a member cancels a class within 12 hours of the start time?
What happens if a member cancels a class within 12 hours of the start time?
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What is the minimum time a participant should sign into a class before it starts?
What is the minimum time a participant should sign into a class before it starts?
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What consequence is faced by CORE all access membership holders who late cancel or no-show 3 times in a month?
What consequence is faced by CORE all access membership holders who late cancel or no-show 3 times in a month?
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What is the cancellation policy for Pilates apparatus and Springs Sculpt classes?
What is the cancellation policy for Pilates apparatus and Springs Sculpt classes?
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How much of a refund can participants expect for cancellations made more than 28 days before a workshop or course starts?
How much of a refund can participants expect for cancellations made more than 28 days before a workshop or course starts?
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What must participants do at the front desk before their class?
What must participants do at the front desk before their class?
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What type of bookings can be cancelled up to 12 hours in advance without penalty?
What type of bookings can be cancelled up to 12 hours in advance without penalty?
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What happens if a participant arrives 5 minutes after a class has started?
What happens if a participant arrives 5 minutes after a class has started?
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Study Notes
Cancellation Policies
- Early cancellations (up to 12 hours before): Cancellations made up to 12 hours before class start are only permitted online. Class passes will be credited. Reception cannot process cancellations.
- Late cancellations (within 12 hours): Cancellations within 12 hours of class start are not eligible for a refund or credit to the class pass. If a member cancels late or doesn't attend they will be charged £10 per session.
- No-shows: No-shows will result in a £10 charge per session.
- CORE class pack participants: Canceling late will result in forfeiture of the class.
- 5-minute rule: Students must sign into class at least 5 minutes before the start of the class. If not signed in, space will be available for drop-ins.
- Late arrival: Arriving 5 minutes or later after the class start will be considered a late cancellation and class attendance will be denied.
- Check-in: Students must check-in at the front desk before class. Failure to do so will result in a no-show charge.
- Membership suspension: Members on a CORE all-access membership who no-show or cancel late 3 times in a month may have their online booking suspended for a month.
Treatments & Equipment
- 24-hour cancellation policy: A 24-hour cancellation prior notice is required for Pilates apparatus & Springs Sculpt (TM) classes and all therapies. Cancellations made with less than 24 hours notice, or no-shows, will result in full fee charge.
Workshops & Courses
- Refunds (more than 28 days): Refunds (minus a 10% + VAT admin fee) are possible for cancellations made more than 28 days prior to the start date.
- Refunds (less than 28 days): No refunds are available for cancellations made less than 28 days prior to the start date, unless the course is full and another student can take the spot, the student is sick/injured/pregnant with a doctor's note, or the course/workshop is canceled. Specific cases will have discounted fees of 20% + VAT applied.
- Cancellation of course/workshop: If a course/workshop is cancelled, the student will be offered either a cash refund, or the option of deferring to another alternative course/workshop.
Additional Notes
- Transport cancellations: No refunds are available for cancelled transport (trains, planes). Participants should acquire relevant travel insurance as a precaution.
- Refund time limit: Refunds are not issued retrospectively (after the event). A 24-hour response will be required for consideration. If no communication is received, no refunds may be possible
- Workshop cancellation: The provider reserves the right to cancel a workshop for any reason, such as insufficient numbers or unforeseen circumstances, with a full refund if applicable.
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Description
Understand the cancellation policies for fitness classes, including rules on early and late cancellations, no-shows, and attendance requirements. This quiz will help you navigate the terms for class participation and avoid unnecessary charges.
