Finance & Investment Marketing: Module 1

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Questions and Answers

What is the primary reason financial institutions' logos are typically blue or red?

  • To stand out and be easily recognizable in a competitive market. (correct)
  • To symbolize trustworthiness and security.
  • To easily blend with the environment.
  • To comply with international banking color standards.

How does the unique nature of the commodity offered by financial institutions impact their expansion?

  • It has no impact on expansion opportunities.
  • It restricts expansion due to strict regulations.
  • It makes expansion almost limitless. (correct)
  • It limits expansion based on geographical location.

What percentage of ad seconds sold on mainstream television were attributed to the top two?

  • 53%
  • 47%
  • 61% (correct)
  • 97%

Why is it important for influencers to associate with a financial brand for a certain number of years based on their contract?

<p>To prevent them from endorsing competing brands during the contract period. (B)</p> Signup and view all the answers

What is the projected outcome of cashless payment migration in the Philippines as of 2024?

<p>100% adhesion (D)</p> Signup and view all the answers

What is the primary concept behind defining an investment?

<p>Acquiring assets to generate future income or profit. (C)</p> Signup and view all the answers

What is the key characteristic of an asset?

<p>It must be registered with proof of ownership under national level authority. (A)</p> Signup and view all the answers

What are the key components of financial literacy?

<p>Understanding and effectively using various financial skills, including budgeting, investing, and management. (D)</p> Signup and view all the answers

What does 'Customer Lifetime Value' primarily represent?

<p>The net profit contribution of a customer to a firm over time. (D)</p> Signup and view all the answers

What is the main idea if you invest your money in the bank?

<p>idea is that your money gains its value over time (B)</p> Signup and view all the answers

What does 'gain' or 'earning' represent in the context of investments?

<p>An investment's or an asset's accumulation of value. (D)</p> Signup and view all the answers

What is the correct definition of loss in financial assets?

<p>The reduction or decimation of an asset's or an investment instrument's value. (C)</p> Signup and view all the answers

Which brand personality dimension includes brands that are perceived as being down-to-earth, honest, and cheerful?

<p>Sincerity (B)</p> Signup and view all the answers

Which brand personality dimension is characterized by brands considered reliable, intelligent, and successful?

<p>Competence (D)</p> Signup and view all the answers

According to the material, which of the following is an example of an ultimate positioning tagline rule for financial institutions?

<p>Empathic (D)</p> Signup and view all the answers

What should be evident in the Ultimate Positioning Statement Rules?

<p>Primary Feature (A)</p> Signup and view all the answers

What qualities should a strong financial brand name suggest?

<p>Strength, energy, reliability, familiarity (C)</p> Signup and view all the answers

What principle affects the value of negotiable instruments?

<p>Time lapse (D)</p> Signup and view all the answers

What is 'Acquisition Value'?

<p>The amount you pay to purchase the product. (C)</p> Signup and view all the answers

What is the difference between current value and intrinsic value if the Current Value > Intrinsic Value?

<p>Over Value (B)</p> Signup and view all the answers

What is the economic definition of appreciation?

<p>Increase in the value of an asset over time. (C)</p> Signup and view all the answers

Which condition defines a 'Buyer's Market'?

<p>Supply is higher than demand (B)</p> Signup and view all the answers

Which of the following is true of Universal Banks in the Philippines under the General Banking Law of 2000?

<p>They possess the authority to act as investment houses and invest in non-allied enterprises. (A)</p> Signup and view all the answers

What percentage of the banking system's resources do universal and commercial banks represent in the Philippines?

<p>70% (C)</p> Signup and view all the answers

What are the roles of rural bank?

<p>promote and expand the rural economy (B)</p> Signup and view all the answers

What is the specialization of thrift banks?

<p>Specializing in offering savings accounts and mortgage for consumers. (C)</p> Signup and view all the answers

Which bank is under Development Bank of the Philippines?

<p>Amanah Islamic Bank (B)</p> Signup and view all the answers

What is a key characteristic that distinguishes Islamic finance from conventional finance?

<p>Adhering to Shariah law, which prohibits interest. (D)</p> Signup and view all the answers

What is NOT included in BSP-Licensed Digital Banks in the PH?

<p>Security Bank (D)</p> Signup and view all the answers

What banking service features quick account setup and the use of AI for face recognition?

<p>UNO Digital Bank (C)</p> Signup and view all the answers

What is unique about the branch of Union Digital Bank?

<p>Fully Automated (C)</p> Signup and view all the answers

What is true about 'crossed checks' based on the material?

<p>Exclusively for deposit (B)</p> Signup and view all the answers

What is the action needed for Endorsed Check?

<p>Checks transferred to another recipient from an originally named individual (D)</p> Signup and view all the answers

What constitutes a DAIF check?

<p>Bounced check due to insufficient funds (B)</p> Signup and view all the answers

What involves for 'Business Intelligence'?

<p>All of the Above (D)</p> Signup and view all the answers

In financial terms, what is the definition of 'time deposit'?

<p>A deposit account with a fixed term; withdraws after maturity. (C)</p> Signup and view all the answers

What is considered as a 'receivable asset'?

<p>The different loan products (A)</p> Signup and view all the answers

What is the main difference between retail and business lending solutions?

<p>Retail lending for individual accounts with creditcard features. Business for companies (B)</p> Signup and view all the answers

Why is ATOME different from 'Credit Card'?

<p>ATOME can choose immediately particular term of payment (B)</p> Signup and view all the answers

Which marketing thrust requires Operational force beyond institutional control?

<p>Homogenous service (A)</p> Signup and view all the answers

Which of the following is a key feature of omnichannel banking?

<p>All of the Above (D)</p> Signup and view all the answers

What is the role of the Payment Gateway?

<p>The facilitator of the payment is an online digital cashier (B)</p> Signup and view all the answers

Which is an example of areas in risk exposure?

<p>Premium (A)</p> Signup and view all the answers

What is the role of AlCO (Asset-Liability Committee) in financial institutions?

<p>All of the above (D)</p> Signup and view all the answers

Based on Shariah Law, what banking practices are prohibited?

<p>No % rates (C)</p> Signup and view all the answers

Flashcards

Marketing Management in Finance

The management of marketing activities within financial and investment institutions, including understanding the environment, consumer behavior, and crafting strategies.

Financial Literacy

The ability to understand and effectively use various financial skills, including personal financial management, budgeting, and investing.

Investment

A monetary asset purchased with the expectation of providing income in the future or being sold at a higher price for a profit.

Challenge of Investment

Selling something that cannot be enjoyed or realized right away, involving delayed gratification and potential risks.

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Assets

Proof of ownership registered under national level authority, usually of significant value.

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Customer Lifetime Value

The net profit contribution of the customer to the firm over a period of time.

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Pooling of Finances

A principle where money from multiple sources are combined to then be invested at a higher interest rate

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Cooperative Risk Sharing

A universal principle where each unit needs to exist together to better help each other.

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Loss

The reduction or complete decimation of an asset's or investment instrument's value.

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Sincerity (Brand Personality)

Brands perceived as being down-to-earth, honest, authentic, wholesome, and cheerful.

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Excitement (Brand Personality)

Brands perceived as being daring, spirited, imaginative, and up-to-date.

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Competence (Brand Personality)

Brands perceived as reliable, intelligent, and successful.

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Sophistication (Brand Personality)

Brands considered upscale and charming score high.

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Ruggedness (Brand Personality)

Brands thought of as tough and outdoorsy

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Slogan/Tagline

A concise phrase that conveys the essence of a brand's advertising message.

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Voice/Tone

The way a brand sounds, this could be either the tone, name or overall feeling of an ad.

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Expectancy Satisfaction Theory

The degree to which customers' expectations are met or exceeded by a product or service.

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Negotiable Instrument

Financial instrument method used to transfer value from one owner to another.

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Time lapse

The date the cheque is drawn to the date the check is encashed or deposited, several things may have transpired.

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Acquisition Value

The amount that you purchase the product for.

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Actual Value

The amount that you use to produce that product.

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Intrinsic Value

An asset value based on an underlying perception of its true value.

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Appreciation

An increase in the value of an asset over time

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Depreciation

A decrease in the value of an asset over time

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Seller's Market

The supplier is benefitting when the demand is higher than when it is supplied

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Universal Bank

Banks that offer a variety of comprehensive financial services, including both commercial banking and investment banking services.

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Commercial Bank

A financial institution that accepts deposits, offers checking account services, makes various loans, and offers basic financial products.

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Rural Bank

A banking service that serves smaller, rural communities

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Thrift Bank

Type of financial institution that specializes in offering savings accounts and originating home mortgages for consumers

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Islamic Bank

Provide short-term working capital and medium- and long-term financing to businesses engaged in agriculture, services, industry and housing

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Amanah Islamic Bank

The only Islamic bank of the Philippines...

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Stale

When the check is over 6 months past drawn.

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Crossed Check

If a check is labeled strictly for deposit and not for withdrawal.

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DAIF

Bounced check that is not recognized by the bank.

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Risk Exposure

The potential for harm or financial loss relating to products, locations or clientele.

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Buyer's Market

A market in which the supply is higher than the demand.

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Endorsed Check

Checks transferred to another recipient from an originally named individual.

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Attributes of Negotiable Instruments

An asset or property that is the subject matter of the instrument.

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Study Notes

  • Banking, Finance, and Investment Marketing are the focus.
  • Coverage area is Prelims 2024-2025.

Module 1: Marketing Management Across Finance & Investment Environment (Part 1)

  • Easy bank recognition exists due to logos, mostly blue or red, for competitive reasons.

Nature of Most Financial Institutions

  • Volume, impact, and dependence are the nature
  • Banks have a significant physical presence.
  • Expansion opportunities are almost limitless due to the unique commodity offered.
  • Bank opening locations are usually near homes or workplaces.
  • BDO leads in accessibility, located in malls with parking and ATMs.
  • Kantar reported 61% of ad seconds are sold on mainstream TV by the top two.
  • VHF networks in Metro Manila were purchased by financial institutions.
  • Social and Facebook blueprints report accelerated SEO revenues, with 47% from financial institutions.
  • Finance-related institutions serve as a major pillar for promotions/advertising.
  • Banking/investments are tradable under unique circumstances.
  • Influencers must associate with brands, with contracts limiting endorsements of other brands for years.

Dependence

  • 97% of all payroll (salaries) are paid via banking services.
  • Full cashless payment migration moved to 2024 projection with goals for 100% adhesion by 2027.
  • By 2022, 100% of government service fees and registrations are going through bank infrastructure transfers.
  • You cannot avoid using bank accounts

Unit 1: Understanding Investment

  • Tangible products have immediate benefits.
  • Financial services are mostly non-applicable for tangible products.
  • Money is not a tangible product

Investment

  • A monetary asset purchased with the idea of providing income in the future or sold at a higher price for profit.
  • Money is placed somewhere with expectations it will grow and be cared for by institutions.

Challenge of Investment

  • Selling something that cannot be enjoyed right away.
  • Involves the highest form of delayed gratification.
  • Exposed to risk.

Assets

  • Assets have proof of ownership registered under national level authority.
  • Governments buy certain institutions.
  • Examples include houses with certificates title/land registration and proof of ownership.
  • Phones are not assets, receipts are just proof of sale, they lack ownership.
  • Jewellery can be an asset registered with proof of ownership, especially in mainstream shops

Financial Literacy

  • It is the ability to understand and effectively use various financial skills, including personal financial management, budgeting, and investing.

Want to Get Rich

  • Science suggests the key to success lies in personality traits, rich people tend to be extroverted and conscientious.
  • Rich people are emotionally stable, less neurotic and self-centered.

Understanding Investment Part 2

Customer Lifetime Value

  • Is the net profit contribution of a customer to the firm over time.
  • It focuses on the life/stay of your customer in your company.

Notes From Discussion

  • Savings accounts have and/or option where both parties must agree on usage.
  • Auto loans are a more convenient way to purchase a car.
  • Checking accounts are proof that you would pay afterwards.
  • Housing loans are needed to own a home.
  • There is jumpstart.
  • Time deposit rates are not priority unless all the basic needs are already provided.

Financial Institutions

Extended Relationships

  • Influence from bank managers can be helpful.
  • Their role is to make it easier for customers.
  • The continuous marketing is a must for financial institutions

Cooperative Risk Sharing / Pooling

  • It is a universal guiding principle for any financial systems.

  • No single unit can exist by itself.

  • Everyone earns differently and is exposed to different levels of risk.

  • Money circulates, requiring pooling of finances to maximize value.

  • Universal guiding principle- no single unit can exist over itself.

  • A pool of money is needed so it could be invested with a higher interest rate.

  • Sharing or pooling money creates a cumulative fund with continuous marketing.

  • Banks increase money value over time through lending with interest and investing through stocks.

  • Higher investments mean higher risk.

  • Depositors must be equal to or more than the borrowers to gain.

Gain

  • Gains or earnings defined as accumulation of investment/asset value.
  • You cannot gain without an initial cash outlay directed towards investing.
  • You don't gain your salary, it is earned.
  • Savings deposits don't earn interest income; it gains its value as it grows.

Loss

  • Loss is defined as reduction or decimation of an asset/investment instrument's value.
  • Loss is contingent upon initial outlay of resources directed towards investment.
  • Do not lose your salary, you spend it or it may get stolen.
  • Time deposit account may lose some of its value due to inflation.
  • Yes, there is chance that a bank can become bankrupt, such as LBC Bank in the Philippines.

Brand Asset Valuator

  • Measures differentiation, relevance, esteem, and knowledge.
  • Focuses on brand strength and brand stature.

Brand Personality

  • Sincerity includes down-to-earth, honest, and cheerful brands
  • Excitement includes daring, spirited, and imaginative brands.
  • Competence includes reliable, intelligent, and successful brands.
  • Sophistication includes upscale and charming brands.
  • Ruggedness includes tough and outdoorsy brands.
  • The text highlights you can have same brand, same personality.

Two Important Things in Investment Banking

  • Competence is the most important brand personality concept when managing money.
  • Convenience is an important branding element providing all of a client's needs.

Brand Elements

  • Logos and slogans/taglines are important.
  • Taglines advertise the brand as a whole and should be consistent.
  • Slogans involve PR for product changing.
  • Colors, usually blue or red, signify trust and competence.
  • Typography/font and brand name are vital with voice and tone.
  • Message influences people.
  • All elements must be consistent.
  • Thoughts affect emotions, which translate to behavior.
  • The expectancy satisfaction theory is important.

Ultimate Positioning Tagline Rules for Financial Institutions

  • Taglines should be empathic.
  • Should project consumer confidence.
  • Need to build rapport: examples include, Metrobank "You're in good hands” (confidence)
  • BDO "We Find Ways" & BPI “Let's make it easy" (empathic).

Ultimate Positioning Statement Rules

  • Ease of pronunciation is a must with symmetry and should offer instant Education.

Brand Resonance Model

  • Focuses on brand performance and imagery with judgments and feelings.

A Strong Financial Brand Name Suggests

  • Strength, energy, reliability, and familiarity.

Requirements of a Good Brand Name include:

  • Compatibility with competitive offerings and alignment with the company mission.
  • Memorability (acronyms/abbreviations) and ease of recall.

Positioning Tagline/Statement of Banks:

  • UnionBank: "The future starts with U."
  • RobinsonsBank: "Your future is bright."
  • ChinaBank: "Easy banking for you."
  • MayBank: "Explore banking that puts you first."
  • VeteransBank: “A bank with a heart for every Filipino”
  • PBB: "Making things happen... today!"

Negotiable Instrument

  • A financial instrument transfers value between owners
  • It differs due to "time lapse" which affects instruments actual or intrinsic value.
  • Time lapse: period between check creation & encashment
  • It is primarily, a future payment tool.
  • Time is crucial to the validity of negotiable instruments.

Understanding Investment Part 3

  • Strength includes benefits/features/taste/components.
  • Finance is the actual monetary equivalent.

Acquisition Value

  • Is the amount paid to purchase a product

Actual Value

  • Is the amount used to produce that product

Market Value

  • Is the range of amount of the product

Intrinsic Value

  • Is the asset value based on underlying perception.

  • It is used often in Investment Marketing, it may differ from the actual market value.

  • subjective to emotional factors.

  • Cell phone example: acquisition at P72,000. Then in a concert, Katy Perry touched it, and fans now pay P180,000.

Where Can We Open An Account to Have Stocks

  • First Metro Securities (Initial 2.5K)
  • COL Financials (Min 5k)
  • Adoro???? ($15)

Effects of Intrinsic Value

  • Current Value is Greater than Intrinsic Value = Over Valued
  • Current Value is Lesser than Intrinsic Value = Under Valued

Appreciation vs Depreciation

  • Appreciation increases the value of an asset over time.
  • Depreciation decreases the value of an asset over time.

Buyer's Market

  • Market where supply is higher than demand
  • More homes linger on the market, competition is higher, negotiation is possible, best time to buy a house.

Seller's Market

  • Market where demand is higher than supply.
  • Real inventory is low so to buyers pay more, sellers can hike fees, its important time.

Unit 2: Survey of the Industry – Bank (Part 1)

Classification of Banks:

  • Includes universal, commercial, cooperative, rural, thrift, Islamic, and government banks.

Universal Bank

  • Offers comprehensive financial services, including commercial and investment banking.
  • Wider service assortment, reach, investment products

Commercial Bank

  • Financial institutions that accepts deposits, offers checking account services, makes loans, and offers basic products.

Universal and Commercial Banks

  • Are the dominant group with 70% of banking system resources
  • Data released every September

Under the General Banking Law of 2000 (GBL):

  • Ordinary commercial banks lack such authority.

  • Commercial banks need additional authority to do more.

  • Financial allied enterprises of a universal bank are leasing, banks, investment houses, financing companies, credit card companies.

  • Financial institutions can cater to small and medium-sized industries.

  • Companies engaged in stock brokerage, securities dealership, foreign exchange dealership/brokerage.

  • Insurance companies and holding companies investing in allied/non-allied enterprises are also part of it.

  • BSP, the Philippine central bank, ensures control of 60% banking assets by domestic banks majority-owned by Filipinos. 60% local, 40% international.

Cooperative Bank

  • Provides personal banking services (current accounts, credit cards, loans, savings, etc.).
  • Organized/owned by cooperatives/federations with lending.
  • The term Cooperative indicates a group of people/belief.

Rural Bank

  • Banking services for small, rural communities with deep roots.
  • R.A. No. 7353, more on rural areas for the role to promote their econ.

Rural Banks Functions

  • Promote/expand rural economy effectively, provide communities with basic financial services, aid farmers and the stages to market their products
  • They are privately owned.

Thrift Bank

  • Specializes in savings accounts and mortgages for consumers.

Republic Act (R.A.) No. 7906:

  • Savings and loans

Savings & Loans

  • They are more for savings than universal banks

  • Made up of savings and mortgage banks, private development banks, loan associations, microfinance thrift banks.

  • Engaged in savings accumulation from depositors and there investment.

  • It is a type of business.

  • They are an islamic bank or shariah

Shariah

Islamic law that governs certain principles.

  • It is a religious law and for spiritual, mental, and physical behaviors that Muslims must follow.

  • Command Regarded.

  • Islamic code.

  • No interest.

Government Bank

  • A public bank, a financial institution, in which a state, municipality, or public actors are the owners. Bank.
  • DBP and Landbank.

BSP Licensed Digital Banks in the PH

  • Go Tyme Bank
  • Maya
  • OFBank
  • Tonik
  • Union Digital Bank
  • UNO Digital Bank

OF Bank

  • Overseas Filipino Bank, licensed to the Land Bank of the Philippines since March 25, 2021.
  • Offers DOBASI to allow real time opening.
  • It it the first for digital only purposes.
  • Targets OFWs.

Tonik Bank

  • Licensed to operate on June 3, 2021.
  • Singaporean company that focuses on product development and digital technology
  • Its operations are conducted by Tonik Digital Bank.
  • Offers 6% saving , solo stashes, and physical debit cards
  • It has 4% under the locals and 4.5% rate.

UNO Digital Bank

  • Formerly known as UNObank
  • Got its license on June 3, 2021.
  • Al using face recognition is needed.

Savings & Insurance

  • Medical
  • Covid 19
  • Cash on loans

Union Digital Bank

  • Union Digital is a subsidiary of UnionBank and got its license on July 15, 2021.

Go Tyme bank

  • It secured 900 funds
  • No taff only automated banking

Cheque / Check Terms include:

  • Includes stale, crossed, endorsed, re-discounted, DAIF and DACA.

Stale

  • A check more than 6 months in date.

Grossed check

  • Exclusively for deposit with 2 line across

Endorsed Check

  • Transferred from what was written.
  • They can not longer be apply.

Re Discounted Check

  • Done before
  • Its not longer what was shown

DAIF

  • Has little money / funds

DADA

  • Wa a point, a closed case

Primeipal Agirbutes

  • The assets

Title

  • The evidents for the transferrable amount.

FInacning

  • Consumpptip / Payment
  • Channels

The Banking structure

  • BUsines & Customer Portfoliio

ASSETS

  • Its the volume of finds

  • Its what make for the maintng of the balance on acouns

A Savings Acount

  • In cheqie and time dipssit
  • Waitin

FIntermedaries

  • The funds betww firms.in ythe mddle so its
  • Local and innterraionale

Interest Rate

  • Measurss the rates betwwo

O Social

  • Buls onn social edia

Socialization

  • Lock your money

Data Mining

  • The data is a way for hwo you us the cars

Risk

  • the harm and the eposo

The Proding

  • It the heeds and the data

Cumuattive

  • Investor and funds

Mechsim

  • For fraud

A day In The Life

  • Salary

The Ty[ee

  • Traqdiaton and Livong benfits

Lving bennfits

The future

Srvtyhe

  • Bankngs in 1 its homergous

the team

Customer

  • It where customer are

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