Podcast
Questions and Answers
Which currency appreciated the most in value against the GBP between Q3 and Q4?
Which currency appreciated the most in value against the GBP between Q3 and Q4?
ETH 1,000 was used to buy GBP in Q1 and then converted back to ETH in Q2. How many ETH did this buy?
ETH 1,000 was used to buy GBP in Q1 and then converted back to ETH in Q2. How many ETH did this buy?
What is the percentage change in the value of the XRP from Q1 to Q4 compared to the GBP?
What is the percentage change in the value of the XRP from Q1 to Q4 compared to the GBP?
23,000 GBP was used to purchase Tether (USDT) in Q2 and then sold in Q3. How much will the amount be worth in GBP then?
23,000 GBP was used to purchase Tether (USDT) in Q2 and then sold in Q3. How much will the amount be worth in GBP then?
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In Quarter 4, how many more Password Reset requests were closed in under 4 weeks than New Joiner requests?
In Quarter 4, how many more Password Reset requests were closed in under 4 weeks than New Joiner requests?
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At the end of Quarter 1, what was the number of requests that remained open?
At the end of Quarter 1, what was the number of requests that remained open?
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Over the full year, how many closed New Joiner requests were not closed within 4 weeks?
Over the full year, how many closed New Joiner requests were not closed within 4 weeks?
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How many Password Reset requests were closed and not approved over the year?
How many Password Reset requests were closed and not approved over the year?
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How many more customers must be served under 10 minutes for the target of 5% of total customers waiting for over 10 minutes to be met?
How many more customers must be served under 10 minutes for the target of 5% of total customers waiting for over 10 minutes to be met?
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What is the cost of completely eliminating the number of purchase customers waiting for 10 minutes or more for the entire year?
What is the cost of completely eliminating the number of purchase customers waiting for 10 minutes or more for the entire year?
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What percentage of total customers asking for a refund were not served in under 10 minutes?
What percentage of total customers asking for a refund were not served in under 10 minutes?
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What percentage of customers served in under 10 minutes in Q1?
What percentage of customers served in under 10 minutes in Q1?
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If Apple Inc sells the company for its valuation and divides the money equally between the staff, how much extra would they each need to buy Pear Inc?
If Apple Inc sells the company for its valuation and divides the money equally between the staff, how much extra would they each need to buy Pear Inc?
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If each member of Apple Inc's staff contributes equally, how much would they need to contribute to buy Orange Inc?
If each member of Apple Inc's staff contributes equally, how much would they need to contribute to buy Orange Inc?
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If the profit for each member of staff remained constant, how many extra members of staff would Orange Inc need to reach annual profits of $100,000?
If the profit for each member of staff remained constant, how many extra members of staff would Orange Inc need to reach annual profits of $100,000?
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Which of these organisations has the highest annual profit per member of staff?
Which of these organisations has the highest annual profit per member of staff?
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Study Notes
Currency Exchange Rates
- The exchange rate of each currency compared to 1 GBP is given for Q1, Q2, Q3, and Q4.
- USDT appreciated the most in value against the GBP between Q3 and Q4.
- ETH 1,000 bought 898 ETH in Q2 after being converted back from GBP in Q1.
- XRP increased in value by 11.75% from Q1 to Q4 compared to the GBP.
- £7,854 GBP was the worth of 23,000 GBP Tether (USDT) in Q3 after being purchased in Q2.
Service Desk Request
- 27,770 more Password Reset requests were closed in under 4 weeks than New Joiner requests in Quarter 4.
- 93,000 requests remained open at the end of Quarter 1.
- 59,075 closed New Joiner requests were not closed within 4 weeks over the full year.
- 158,625 Password Reset requests were closed and not approved over the year.
Customer Service
- 83,150 more customers must be served under 10 minutes in the Complaints department to meet the target of 5% of total customers waiting over 10 minutes.
- 20 extra staff members can reduce the number of customers waiting for over 10 minutes by 10,000 customers per quarter.
- £2,100,000 is the cost of completely eliminating the number of purchase customers waiting for 10 minutes or more for the entire year.
- 17.4% of total customers asking for a refund were not served in under 10 minutes over the full year.
- 77.7% of customers were served in under 10 minutes in Q1.
Company Valuation and Profits
- Apple Inc sells the company for its valuation and divides the money equally between the staff.
- Each staff member would need to contribute an extra $2,000 to buy Pear Inc.
- $10,000 is the amount each member of Apple Inc's staff would need to contribute to buy Orange Inc.
- 15 extra members of staff would be needed for Orange Inc to reach annual profits of $100,000 if the amount of profit for each member of staff remained constant.
- Orange Inc has the highest annual profit per member of staff.
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Description
This quiz explores key performance metrics in currency exchange rates, service desk requests, and customer service operations. You'll analyze trends and deduce insights from given data points regarding currency values and service response times. Test your understanding of financial and operational performance measurements.
