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CMDB and Virtual Agent Quiz
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CMDB and Virtual Agent Quiz

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@QuieterCarnelian

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Questions and Answers

What is the best way to ensure accurate and reliable data in your CMDB?

  • Manual population
  • Automation of discovery (correct)
  • ServiceNow Discovery
  • Integrations with other sources

    • What is the most effective way to accurately populate a CMDB?

  • Manual population
  • Automated discovery (correct)
  • ServiceNow Discovery
  • Integrations

    • What is one way a virtual agent can reduce staff stress?

  • Automate tasks
  • Improve call handling times
  • Increase productivity
  • Consolidate and share knowledge (correct)

    • True or false: Virtual Agents can increase staff onboarding time?

    <p>False</p> Signup and view all the answers

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