Podcast
Questions and Answers
What is a common misconception about internet speeds below 10 Mbps?
What is a common misconception about internet speeds below 10 Mbps?
Which activity requires the highest minimum speed for optimal performance?
Which activity requires the highest minimum speed for optimal performance?
During which times is internet speed likely to be slower due to peak usage?
During which times is internet speed likely to be slower due to peak usage?
What is a potential issue with using a cell booster for your internet connection?
What is a potential issue with using a cell booster for your internet connection?
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What minimum speed is required for one-on-one Zoom video calls?
What minimum speed is required for one-on-one Zoom video calls?
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How can speed tests contribute to identifying internet issues?
How can speed tests contribute to identifying internet issues?
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What is the minimum speed necessary to stream Netflix in HD?
What is the minimum speed necessary to stream Netflix in HD?
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What is true regarding modem placement?
What is true regarding modem placement?
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Study Notes
Internet Speed Troubleshooting
- Use Speedtest.net to check current internet speeds.
- Speeds fluctuate throughout the day, peaking early morning and evening.
- Conduct multiple speed tests at different times to pinpoint the issue.
- Record speeds and corresponding times.
- Download speeds under 10 Mbps may not indicate a problem, depending on the usage.
Minimum Speed Requirements for Various Activities
- Web browsing: 2 Mbps minimum
- Music streaming: 0.5 Mbps minimum
- Online gaming: 3 Mbps minimum
Streaming Service Speed Requirements
- Netflix (HD): 5 Mbps, (4K): 25 Mbps
- Hulu (HD): 3 Mbps, (4K): 16 Mbps
- Disney+ (HD): 5-10 Mbps, (4K): 25 Mbps
- HBO: 5 Mbps
- YouTube (HD): 5 Mbps, (4K): 20 Mbps
Zoom Video Call Speed Requirements
- One-on-one calls: 8 Mbps for sending and receiving
- Group calls: 2.5 Mbps for receiving and 3 Mbps for sending
Modem Placement and Cell Boosters
- Modem placement affects internet speeds. Refer to knowledge base for details.
- Cell boosters can interfere with modem signals, causing slow speeds or disconnections.
- Modems require direct signals from towers; boosters don't work well with our modems.
- Cell boosters amplify frequencies the modem cannot use, producing "noise," degrading speeds.
- RV park internet issues may be caused by other RVers using cell boosters.
Contact Support
- Phone: +1 385-257-2809
- Live chat: Available online
- Email: [email protected]
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