Fashion Wholesale Admin Skills

• The writer has a Fashion Communication background
• They have experience as a Wholesale Admin Assistant at Impossible Objects, a wholesale fashion agency working with Korean and Japanese brands
• Their responsibilities included order processing, stock tracking, and supplier communication using Zedonk and Excel
• They supported showrooms, liaised with buyers, and coordinated between sales and logistics

Additional Experience

• The writer currently works at Tesco
• This role has enhanced their customer service and organizational skills, particularly in stock management and store operations
• They are detail-oriented, enjoy working with new systems and spreadsheets, and consider themselves a reliable team player
• They are attracted to Fred Perry due to its history in fashion and the opportunity to work cross-functionally in an international wholesale environment
• They are eager to contribute to a team that values accuracy, communication, and relationship-building

Communication Skills

• They were responsible for keeping customers informed about their orders
• They provided order status reports, tracked orders against delivery timelines, and communicated any delays or discrepancies in advance
• They ensured order data was accurate and customers were kept informed
• They promptly communicated any issues with orders, such as delays or missing items
• A shared inbox was used for client and logistics partner communication and they checked it regularly, responding quickly to urgent queries regarding delivery issues or order changes
• They collaborated with colleagues to divide responsibilities fairly, flagging emails that were better suited to their expertise
• They used folders and tags to organize emails by brand or region

Accuracy Skills

• They entered and processed orders and sales into Zedonk
• They updated sales data into an Excel master sheet that tracked the agency budget each season
• They ensured all outstanding payments were made before agency deadlines
• They cross-referenced client orders against stock levels and seasonal availability
• The writer tracked what stock was due in and when it needed to arrive, so launches with strict timelines were met
• They coordinated with the press to communicate with clients to avoid any delays or discrepancies, particularly for brands holding stock in Korea
• This experience emphasized aligning operations with marketing and sales timelines, especially for high-profile or time-sensitive products

Stock Management

• They developed an understanding of how stock moved across channels
• They also knew how to respond to shortages
• They monitored stock availability in the UK office and coordinated seasonal transfers from previous collections to cover gaps
• This helped minimize the impact of shortfalls on clients

Logistics and Exportation

• They coordinated with logistics and customers to ensure timely deliveries according to each market's requirements
• This included securing delivery slots and ensuring customers received tracking and booking confirmations
• They prepared export documentation for shipments, especially for Korean brands
• Preparing export documentation included compiling accurate packing lists and invoices, double-checking product descriptions and values, and ensuring compliance with customs requirements

Relationship Building

• They often served as the first point of contact for order-related queries, such as shipment dates, missing items, or price clarifications
• They proactively informed Pick Store of any delays from Korea, provided alternative options, and prioritized their shipments
• They understood Pick Store's preferences regarding brands, sizing, and delivery windows to enhance their experience