Podcast
Questions and Answers
What are the hours of operation?
What are the hours of operation?
11-11
What soda option do we offer?
What soda option do we offer?
- Dr. Pepper
- Coke (correct)
- Sprite
- Pepsi
What fish are in the fish dip?
What fish are in the fish dip?
King and sailfish
What are the ingredients in the tropical salad?
What are the ingredients in the tropical salad?
What salad dressings do we offer?
What salad dressings do we offer?
Where do the oysters come from?
Where do the oysters come from?
What is the address and phone number?
What is the address and phone number?
Where is the customer smoking section?
Where is the customer smoking section?
List the ways the seafood baskets can be cooked.
List the ways the seafood baskets can be cooked.
What is the employee policy for meals?
What is the employee policy for meals?
If you have a party of 24 people, how many tickets do you run?
If you have a party of 24 people, how many tickets do you run?
What sides do we offer?
What sides do we offer?
What menu items come with a biscuit?
What menu items come with a biscuit?
How many biscuits are in a side order?
How many biscuits are in a side order?
Do the margaritas come with salt?
Do the margaritas come with salt?
What are the two premium vodkas we offer?
What are the two premium vodkas we offer?
List the three call rums we offer.
List the three call rums we offer.
What are four tequilas we offer?
What are four tequilas we offer?
Can you ring in food for yourself to eat without the manager's permission?
Can you ring in food for yourself to eat without the manager's permission?
Are the pelican wings actual pelican?
Are the pelican wings actual pelican?
Can you order a seafood basket grilled or blackened?
Can you order a seafood basket grilled or blackened?
Can you get a po'boy grilled or blackened?
Can you get a po'boy grilled or blackened?
Can you order a Cuban without mustard?
Can you order a Cuban without mustard?
Is it only the busser's job to pre-bus?
Is it only the busser's job to pre-bus?
Can you order the blackened fish chowder not blackened?
Can you order the blackened fish chowder not blackened?
Can you order conch ceviche without onions?
Can you order conch ceviche without onions?
Is our conch chowder New England style?
Is our conch chowder New England style?
Should you ask pink or no pink with a bacon double decker?
Should you ask pink or no pink with a bacon double decker?
Can you walk past trash on the floor?
Can you walk past trash on the floor?
Can you or customers vape upstairs?
Can you or customers vape upstairs?
As a closing server, there is a good chance you will be written up if the closing duties are not completed properly.
As a closing server, there is a good chance you will be written up if the closing duties are not completed properly.
Is it okay if you do not come in for your scheduled shift when you've released your shift and no one has picked it up?
Is it okay if you do not come in for your scheduled shift when you've released your shift and no one has picked it up?
List the protein and their prices we offer to up-sell a salad.
List the protein and their prices we offer to up-sell a salad.
How many shrimp are in a 1/2 lb of peel and eat shrimp?
How many shrimp are in a 1/2 lb of peel and eat shrimp?
Name a rye whiskey we offer.
Name a rye whiskey we offer.
Name two premium scotches we offer.
Name two premium scotches we offer.
Describe the crabby bloody mary.
Describe the crabby bloody mary.
List the bottled beers we offer.
List the bottled beers we offer.
Name the draft beers we offer.
Name the draft beers we offer.
How many oysters are in an order of oysters Romanoff?
How many oysters are in an order of oysters Romanoff?
How many shrimp are in the 'Key West jumbo pink shrimp' menu item?
How many shrimp are in the 'Key West jumbo pink shrimp' menu item?
How many conch fritters are in an order?
How many conch fritters are in an order?
What are the ingredients in conch ceviche?
What are the ingredients in conch ceviche?
What types of cheese do we carry?
What types of cheese do we carry?
What are the ingredients in kimchee slaw?
What are the ingredients in kimchee slaw?
How many mozzarella sticks come in an order?
How many mozzarella sticks come in an order?
How old do you have to be to order from the kids' menu?
How old do you have to be to order from the kids' menu?
Where do we get our ice cream from?
Where do we get our ice cream from?
Are the collard greens vegan?
Are the collard greens vegan?
Is oyster Rockefeller vegan?
Is oyster Rockefeller vegan?
What type of batter do we use for our tacos and onion rings?
What type of batter do we use for our tacos and onion rings?
What type of batter do we use for our fried seafood items?
What type of batter do we use for our fried seafood items?
Where do we find our 86'd items and fish of the day?
Where do we find our 86'd items and fish of the day?
List the seafood in the fruitti del mar.
List the seafood in the fruitti del mar.
What is the difference between a burger and a bacon double decker?
What is the difference between a burger and a bacon double decker?
What type of pasta do we use?
What type of pasta do we use?
How many shrimp are in a full pound?
How many shrimp are in a full pound?
What type of fish do we use in the fish chowder?
What type of fish do we use in the fish chowder?
How many onion rings are in a full stack?
How many onion rings are in a full stack?
What sauce goes with onion rings?
What sauce goes with onion rings?
Are there modifications to seafood baskets?
Are there modifications to seafood baskets?
Describe the seafood sauce.
Describe the seafood sauce.
What is the Cabbage Creeper?
What is the Cabbage Creeper?
What is in the Reef Cup?
What is in the Reef Cup?
What is in the Bahama Mama?
What is in the Bahama Mama?
What is in the Nipper Juice?
What is in the Nipper Juice?
What is in the Goombay Smash?
What is in the Goombay Smash?
What is in Pete's Pub Blaster?
What is in Pete's Pub Blaster?
What is in the Bermuda Triangle?
What is in the Bermuda Triangle?
What is in the Scratch Margarita?
What is in the Scratch Margarita?
What is in Planter's Punch?
What is in Planter's Punch?
What is in Gilligan's Island?
What is in Gilligan's Island?
What is in the Dark and Stormy?
What is in the Dark and Stormy?
What is in the Shell Stopper?
What is in the Shell Stopper?
What is in the Skinny Mule?
What is in the Skinny Mule?
What is in the Bushwacker?
What is in the Bushwacker?
What is in the Pain Killer?
What is in the Pain Killer?
What is in Cake by the Ocean?
What is in Cake by the Ocean?
What is in the Bait Trap Bloody Mary?
What is in the Bait Trap Bloody Mary?
What is Miami Vice?
What is Miami Vice?
What is the Aloha Berry?
What is the Aloha Berry?
What is the Sweet Tart?
What is the Sweet Tart?
What is in the Ginger Mary Ann?
What is in the Ginger Mary Ann?
What is in the Oyster Rockefeller?
What is in the Oyster Rockefeller?
What is in the oyster mignonette?
What is in the oyster mignonette?
What is in clams casino?
What is in clams casino?
What is in the steam pot?
What is in the steam pot?
What is in the red fish sandwich?
What is in the red fish sandwich?
What is in the dirty bird?
What is in the dirty bird?
What is in the sloppy pig?
What is in the sloppy pig?
What is in the lobster BLT?
What is in the lobster BLT?
What is in the Cuban?
What is in the Cuban?
What to do when your table moves?
What to do when your table moves?
If a guest says they have an allergy, what do you do?
If a guest says they have an allergy, what do you do?
What are the dessert selections?
What are the dessert selections?
Are there gluten-free items listed on the menu?
Are there gluten-free items listed on the menu?
What dessert is free on birthdays?
What dessert is free on birthdays?
Where to park?
Where to park?
What day/time do we have happy hour?
What day/time do we have happy hour?
How to up-sell a mojito?
How to up-sell a mojito?
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Study Notes
Hours of Operation
- Open daily from 11 AM to 11 PM.
Beverage Options
- Coke is the soft drink choice.
Fish Dip Ingredients
- Contains king and sailfish.
Tropical Salad Composition
- Made with mango, strawberry, kiwi, walnuts, tomato, onion, and avocado.
Available Salad Dressings
- Blue cheese, ranch, honey mustard, Caesar, balsamic vinaigrette, mango vinaigrette, oil and vinegar.
Oyster Origin
- Oysters sourced from Louisiana.
Location Details
- Address: 17501 Harbour Point Drive, Phone: 239-360-2248.
Smoking Policy
- Customer smoking section located downstairs.
Seafood Baskets Preparation
- Seafood baskets are cooked fried only.
Employee Meal Policy
- Employees receive 50% off while working or alone on days off; 25% off with family or friends (food only).
Party Ticket Policy
- For a party of 24, run 3 tickets.
Available Side Dishes
- Collard greens, rice, beans, coleslaw, French fries, potato salad, and broccoli.
Biscuit Accompaniments
- Biscuits served with mussels, tacos, and plate items; 5 biscuits in a side order.
Margarita Presentation
- Margaritas are served with salt.
Premium Vodkas
- Grey Goose and Ketel One.
Call Rums Offered
- Captain Morgan, Wicked Dolphin, and Pusser's.
Tequila Selection
- Includes Patron, Don Julio, Milagro, and Jose Cuervo (need to know 3).
Internal Food Ordering Restrictions
- Staff cannot ring in food for themselves without a manager's permission.
Pelican Wings Clarification
- Pelican wings are not made from actual pelican.
Seafood Basket Options
- Seafood baskets cannot be ordered grilled or blackened.
Po' Boy Options
- Po' Boy sandwiches can be grilled or blackened.
Cuban Sandwich Specifics
- Standard Cuban cannot be made without mustard.
Pre-Bussing Responsibilities
- Not solely the responsibility of bussers; everyone must participate.
Fish Chowder Variation
- Blackened fish chowder cannot be modified to not be blackened.
Conch Ceviche Ingredients
- Must include onions as part of the recipe.
Conch Chowder Style
- Not New England style.
Bacon Double Decker Inquiry
- Do not ask for pink or no pink; it’s a BLT.
Cleanliness Protocol
- Staff cannot walk past trash on the floor.
Vaping Restrictions
- Vaping is prohibited upstairs for both staff and customers.
Closing Duties Compliance
- Closing servers risk write-ups for incompletion of duties.
Shift Coverage Expectations
- Not acceptable to miss a scheduled shift after releasing it if it's not picked up.
Salad Upsell Protein Options
- Shrimp - $9, Chicken - $7, Fish - $12.
Peel and Eat Shrimp Quantity
- Half pound contains 10 shrimp.
Rye Whiskey Offered
- Redemption is the rye whiskey available.
Premium Scotch Selection
- Options include Dewar's, Johnny Walker Red/Black, Glenmorangie, and Glenlivet 12-year.
Crabby Bloody Mary Description
- Features old bay rim, garnished with shrimp, lemon, lime, olive, and bacon.
Bottled Beer Selection
- Includes various brands such as Angry Orchard, Budweiser, Corona, and Miller Lite, totaling 21 options.
Draft Beer List
- Features 10 varieties including Corona Premier, Yuengling, and Stella Artois.
Oysters Romanoff Serving Size
- Contains 4 oysters per order.
Key West Jumbo Pink Shrimp Count
- Consists of 8 shrimp.
Conch Fritters Quantity
- An order includes 6 fritters.
Conch Ceviche Ingredients
- Includes cucumber, lime juice, conch, onion, and both green and red peppers.
Cheese Varieties
- American, Swiss, provolone, and colby jack.
Kimchee Slaw Components
- Made from cabbage, pickled ginger, kimchee base, rice vinegar, red pepper, onions, and carrots.
Mozzarella Sticks Order Size
- 5 sticks per order.
Kids Menu Age Requirement
- Available for children 12 years and older.
Ice Cream Supplier
- Ice cream sourced from Love Boat.
Collard Greens Ingredient Status
- Not vegan.
Oyster Rockefeller Composition
- Contains oysters, cheese, spinach, breadcrumbs, and bacon.
Food Preparation Batters
- Tacos and onion rings are coated in beer batter; fried seafood items use clam fry.
86'd Items and Fish of the Day Location
- Information found on the whiteboard in the kitchen.
Fruitti Del Mar Ingredients
- Comprised of 3 shrimp, 3 scallops, 3 clams, and 3 mussels.
Burger vs Bacon Double Decker
- A bacon double decker is a BLT; a burger is distinctively different.
Pasta Type Used
- Linguini is the pasta of choice.
Full Pound Shrimp Count
- Contains 20 shrimp in a full pound.
Fish Chowder Ingredient
- Uses a random selection of fish.
Full Stack Onion Rings Count
- An order features 8 to 10 onion rings.
Sauce Pairing for Onion Rings
- Served with spicy mayo.
Modifications for Baskets
- No modifications allowed for seafood baskets.
Seafood Sauce Composition
- Made with cocktail sauce, tartar sauce, and lime juice.
Specialty Drinks Overview
- Various signature cocktails with unique ingredient blends, including:
- Cabbage Creeper: Light rum, Kahlua, pineapple juice, Coco Lopez.
- Reef Cup: Vodka, gin, rum, tequila, triple sec, orange juice, pineapple juice, limeade.
- Bahama Mama: Wicked Dolphin light, dark, and spiced rums, banana liqueur, orange juice, pineapple juice, grenadine.
- And many more creative mixtures.
Birthday Dessert Offering
- Guests receive a free key lime pie on their birthdays.
Parking Information
- Parking available in the sand lot.
Happy Hour Status
- There is no happy hour at the establishment.
Mojito Upsell Technique
- Suggest upselling to Mr. Tom's key lime rum while offering a mojito.
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