Podcast
Questions and Answers
What is the primary purpose of the CSA Briefing?
What is the primary purpose of the CSA Briefing?
- To brief the flight attendants on load factor and passenger information (correct)
- To review emergency procedures with the flight attendants
- To conduct a security search of the aircraft
- To discuss the pre-flight checklist with the flight attendants
What is included in the 'Standard Brief'?
What is included in the 'Standard Brief'?
- Flight Attendant Manual, Compliance, and Security Procedures
- Cabin Safety and Security, Crew Communication/CRM, and Emergency Procedures
- All of the above (correct)
- Only Flight Attendant Manual and Compliance
During the pre-departure announcement, who provides the cabin count?
During the pre-departure announcement, who provides the cabin count?
- Flight Attendant 'B'
- The Lead Flight Attendant
- Flight Attendant 'A' (correct)
- The Pilot
What is the purpose of the 'All-Call' during the pre-departure announcement?
What is the purpose of the 'All-Call' during the pre-departure announcement?
Who is responsible for briefing with the CSA prior to boarding?
Who is responsible for briefing with the CSA prior to boarding?
Who is responsible for the safety demonstration on an Airbus A320?
Who is responsible for the safety demonstration on an Airbus A320?
What is the purpose of the pre-flight checklist?
What is the purpose of the pre-flight checklist?
Where should Flight Attendant 'A' stow their luggage on an A320 aircraft?
Where should Flight Attendant 'A' stow their luggage on an A320 aircraft?
During the taxi announcements, what is the purpose of the safety demonstration?
During the taxi announcements, what is the purpose of the safety demonstration?
What is included in the 'Preflight Checklist “E”'?
What is included in the 'Preflight Checklist “E”'?
What is the purpose of the compliance areas on an Airbus 321?
What is the purpose of the compliance areas on an Airbus 321?
Who visually verifies that all doors are armed during the pre-departure announcement?
Who visually verifies that all doors are armed during the pre-departure announcement?
What is the purpose of the crew briefing?
What is the purpose of the crew briefing?
What is the purpose of the security search?
What is the purpose of the security search?
What is the exception to the gate departure procedure?
What is the exception to the gate departure procedure?
What is included in the 'Preflight Checklist “B”'?
What is included in the 'Preflight Checklist “B”'?
What is announced before the safety demonstration on an Airbus A320?
What is announced before the safety demonstration on an Airbus A320?
What is the purpose of the 'Must Read' memos?
What is the purpose of the 'Must Read' memos?
What is the purpose of the 'All Doors Verified' announcement?
What is the purpose of the 'All Doors Verified' announcement?
On an Airbus A321NEO, who is responsible for the safety demonstration?
On an Airbus A321NEO, who is responsible for the safety demonstration?
What is the primary responsibility of flight attendants during passenger boarding?
What is the primary responsibility of flight attendants during passenger boarding?
Where is the 'A' boarding position located on an A320 aircraft?
Where is the 'A' boarding position located on an A320 aircraft?
According to the FAM 55.25, what is the correct sequence of boarding positions on an A321NEO aircraft?
According to the FAM 55.25, what is the correct sequence of boarding positions on an A321NEO aircraft?
What is the purpose of Child Restraint Systems (CRS) in passenger boarding?
What is the purpose of Child Restraint Systems (CRS) in passenger boarding?
When do CSA begin boarding customers?
When do CSA begin boarding customers?
What is the role of flight attendants in assisting passengers with stowage of carry-on items?
What is the role of flight attendants in assisting passengers with stowage of carry-on items?
Where is the 'B' boarding position located on an A321 aircraft?
Where is the 'B' boarding position located on an A321 aircraft?
What is the primary focus of flight attendants during passenger boarding?
What is the primary focus of flight attendants during passenger boarding?
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Study Notes
Check-in Procedures
- Check in with Captain (if available) within 55 minutes
- Update FAM with new revisions, temporary revisions, or bulletins
- Check company/department communications via designated programs/postings
- Read “Must Read” memos and comply
- Attend and participate in Crew Briefing
Preflight Duties
- Flight Attendant “A” briefs with CSA prior to boarding regarding load factor, coordinating boarding, and discussing specials
- Conduct standard briefing, including Flight Attendant Manual, compliance, cabin safety and security, security procedures, crew communication/CRM, emergency procedures, international operations, and tarmac delay program
Preflight Checklist - All Flight Attendants
- Assist with A/C tidying
- Conduct security search (as necessary)
- Stow crew luggage
Crew Luggage Stowage with FAM
- “A” stows luggage in OHB FWD of row 5 (A320, A321, A321NEO)
- “B” stows luggage in OHB AFT of row 25 or underneath last row of seats (A320), OHB AFT of row 36 (A321), or OHB AFT of row 36 (A321NEO)
- “C” stows luggage in OHB FWD of row 5 (A320, A321, A321NEO)
- “D” stows luggage in OHB AFT of row 22 or underneath last row of seats (A320), OHB near Flight Attendant assigned jumpseat (A321), or OHB AFT of row 36 (A321NEO)
- “E” stows luggage in OHB near Flight Attendant assigned jumpseat (A321, A321NEO)
Assigned Jumpseats
- Ensure shoulder harness, lap belt, seat pan, headrest, flashlight, life vest, and MRT are present and functioning
Preflight Checklist “B”
- Check assigned jumpseat and equipment
- Check unassigned jumpseat(s)
- Check zone B (AFT) emergency equipment
- Check AFT PA/Interphone, slide packs, galley equipment, lavatories, food/beverage AFT galley, and drink cart prep
- Check ice and beer
Preflight Checklist “C”
- A320: Check escape lines and FWD seatbelt extensions
- A321: Check FWD seatbelt extensions
- A321NEO: Check FWD seatbelt extensions
Preflight Checklist “E”
- Check assigned jumpseat and equipment
- Check cabin: seatbacks free of trash, tray tables stowed locked, seatbacks in upright position, safety information cards in every seatback pocket, seat cushions and life vests, OHB open and empty, and check for items that don’t belong
A321 Preflight Checklist “E”
- Check 2R/2L doors: properly disarmed, slide pressure bottle, and verify handle cover is closed over door control handle
- Check 2L PA/Interphone, 2R seatbelt extensions, demo equipment, emergency equipment, and life raft
Preflight Announcements
- Prepare doors for gate departure
- Make “All-Call” announcement: “All Doors Verified” and provide cabin count (PAX count, infants, and ACMs)
Safety Demonstration
- Conduct safety demo on Airbus (A320, A321, A321NEO) before takeoff
- “Cross check completed” announcement
- Whom: Flight Attendant “B”
Departure and Taxi-Out Procedures
- A320 safety demonstration positions: “A”, “C”, “D”, and “B”
- A321NEO safety demonstration positions: “A”, “C”, “E”, “D”, and “B”
Compliance Areas
- A320: FWD cabin, AFT cabin, galley, and FWD/AFT compliance areas
- A321: FWD cabin, mid-cabin, AFT cabin, galley, and FWD/AFT compliance areas
- A321NEO: FWD cabin, mid-cabin, AFT cabin, galley, and FWD/AFT compliance areas
Passenger Boarding Procedures
- Greet and smile
- Monitor carry-on
- Assist with stowage of carry-on items and monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
Passenger Boarding Positions
- A320: Overwing exit, FWD entry, and AFT entry
- A321: FWD entry, exit row 13, exit row 27, and AFT entry
- A321NEO: FWD entry, exit row 18, exit row 29, and AFT entry
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