28 Questions
What is the primary purpose of the CSA Briefing?
To brief the flight attendants on load factor and passenger information
What is included in the 'Standard Brief'?
All of the above
During the pre-departure announcement, who provides the cabin count?
Flight Attendant 'A'
What is the purpose of the 'All-Call' during the pre-departure announcement?
To verify that all doors are armed
Who is responsible for briefing with the CSA prior to boarding?
Flight Attendant 'A'
Who is responsible for the safety demonstration on an Airbus A320?
Flight Attendant 'B'
What is the purpose of the pre-flight checklist?
To ensure all necessary safety equipment is present and functional
Where should Flight Attendant 'A' stow their luggage on an A320 aircraft?
OHB FWD of row 5
During the taxi announcements, what is the purpose of the safety demonstration?
To review the safety features of the aircraft
What is included in the 'Preflight Checklist “E”'?
Assigned jumpseat and equipment, cabin, and safety information cards
What is the purpose of the compliance areas on an Airbus 321?
To designate areas for Flight Attendants to perform safety checks
Who visually verifies that all doors are armed during the pre-departure announcement?
Flight Attendant 'A'
What is the purpose of the crew briefing?
To brief the flight attendants on important safety information and company/department communications
What is the purpose of the security search?
To ensure the safety of the passengers and crew by searching for prohibited items
What is the exception to the gate departure procedure?
Return to the gate and/or jetway
What is included in the 'Preflight Checklist “B”'?
Assigned jumpseat and equipment, unassigned jumpseat(s), and zone B (AFT) emergency equipment
What is announced before the safety demonstration on an Airbus A320?
Cross-check completed
What is the purpose of the 'Must Read' memos?
To ensure compliance with company policies and regulations
What is the purpose of the 'All Doors Verified' announcement?
To verify that all doors are armed
On an Airbus A321NEO, who is responsible for the safety demonstration?
Flight Attendant 'B'
What is the primary responsibility of flight attendants during passenger boarding?
Monitor carry-on items and overhead bin space
Where is the 'A' boarding position located on an A320 aircraft?
FWD Entry
According to the FAM 55.25, what is the correct sequence of boarding positions on an A321NEO aircraft?
A, C, E, D, B
What is the purpose of Child Restraint Systems (CRS) in passenger boarding?
To ensure the safety of children during flight
When do CSA begin boarding customers?
Immediately
What is the role of flight attendants in assisting passengers with stowage of carry-on items?
To assist and monitor
Where is the 'B' boarding position located on an A321 aircraft?
AFT Entry
What is the primary focus of flight attendants during passenger boarding?
Providing customer service
Study Notes
Check-in Procedures
- Check in with Captain (if available) within 55 minutes
- Update FAM with new revisions, temporary revisions, or bulletins
- Check company/department communications via designated programs/postings
- Read “Must Read” memos and comply
- Attend and participate in Crew Briefing
Preflight Duties
- Flight Attendant “A” briefs with CSA prior to boarding regarding load factor, coordinating boarding, and discussing specials
- Conduct standard briefing, including Flight Attendant Manual, compliance, cabin safety and security, security procedures, crew communication/CRM, emergency procedures, international operations, and tarmac delay program
Preflight Checklist - All Flight Attendants
- Assist with A/C tidying
- Conduct security search (as necessary)
- Stow crew luggage
Crew Luggage Stowage with FAM
- “A” stows luggage in OHB FWD of row 5 (A320, A321, A321NEO)
- “B” stows luggage in OHB AFT of row 25 or underneath last row of seats (A320), OHB AFT of row 36 (A321), or OHB AFT of row 36 (A321NEO)
- “C” stows luggage in OHB FWD of row 5 (A320, A321, A321NEO)
- “D” stows luggage in OHB AFT of row 22 or underneath last row of seats (A320), OHB near Flight Attendant assigned jumpseat (A321), or OHB AFT of row 36 (A321NEO)
- “E” stows luggage in OHB near Flight Attendant assigned jumpseat (A321, A321NEO)
Assigned Jumpseats
- Ensure shoulder harness, lap belt, seat pan, headrest, flashlight, life vest, and MRT are present and functioning
Preflight Checklist “B”
- Check assigned jumpseat and equipment
- Check unassigned jumpseat(s)
- Check zone B (AFT) emergency equipment
- Check AFT PA/Interphone, slide packs, galley equipment, lavatories, food/beverage AFT galley, and drink cart prep
- Check ice and beer
Preflight Checklist “C”
- A320: Check escape lines and FWD seatbelt extensions
- A321: Check FWD seatbelt extensions
- A321NEO: Check FWD seatbelt extensions
Preflight Checklist “E”
- Check assigned jumpseat and equipment
- Check cabin: seatbacks free of trash, tray tables stowed locked, seatbacks in upright position, safety information cards in every seatback pocket, seat cushions and life vests, OHB open and empty, and check for items that don’t belong
A321 Preflight Checklist “E”
- Check 2R/2L doors: properly disarmed, slide pressure bottle, and verify handle cover is closed over door control handle
- Check 2L PA/Interphone, 2R seatbelt extensions, demo equipment, emergency equipment, and life raft
Preflight Announcements
- Prepare doors for gate departure
- Make “All-Call” announcement: “All Doors Verified” and provide cabin count (PAX count, infants, and ACMs)
Safety Demonstration
- Conduct safety demo on Airbus (A320, A321, A321NEO) before takeoff
- “Cross check completed” announcement
- Whom: Flight Attendant “B”
Departure and Taxi-Out Procedures
- A320 safety demonstration positions: “A”, “C”, “D”, and “B”
- A321NEO safety demonstration positions: “A”, “C”, “E”, “D”, and “B”
Compliance Areas
- A320: FWD cabin, AFT cabin, galley, and FWD/AFT compliance areas
- A321: FWD cabin, mid-cabin, AFT cabin, galley, and FWD/AFT compliance areas
- A321NEO: FWD cabin, mid-cabin, AFT cabin, galley, and FWD/AFT compliance areas
Passenger Boarding Procedures
- Greet and smile
- Monitor carry-on
- Assist with stowage of carry-on items and monitor overhead bin space
- Child Restraint Systems (CRS)
- Seat location
Passenger Boarding Positions
- A320: Overwing exit, FWD entry, and AFT entry
- A321: FWD entry, exit row 13, exit row 27, and AFT entry
- A321NEO: FWD entry, exit row 18, exit row 29, and AFT entry
This quiz covers the check-in procedures for duty, including checking in with the captain, updating the v-file, and reading 'must read' memos. It is based on the FAM 55.10 reporting for duty guidelines.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
