18 Questions
What is the term for the behavior of an arrival who decides to leave after viewing the service facility and the length of the line?
Balking
What is the recommended target server utilization level to avoid balking and reneging?
70 to 80 percent
What type of arrival distribution is characterized by a constant rate of arrival?
Exponential distribution
What is the term for the rule that determines the order in which customers are served?
Queue discipline
What is the term for the behavior of an arrival who joins the queue but leaves after some period of time?
Reneging
What is the primary component of a queuing system?
Waiting lines and servers
What is the value of a mechanic's time saved by adding an additional parts clerk?
$343.62
What is the purpose of adding runners to deliver parts to mechanics?
To consider the added cost of lost time caused by errors in parts receipts
What is the assumption made about the service processes in this chapter?
The service processes are independent
What is the discipline of the queue in this waiting line problem?
FCFS (First-Come, First-Served)
What is the arrival distribution assumed in this waiting line problem?
Exponential distribution
What is the purpose of using computer simulation in waiting line problems?
To solve complex waiting line problems
What does an infinite line refer to?
A line of vehicles backed up for miles at a bridge crossing
In the context of waiting lines, what is the disadvantage of multiple lines in a busy facility?
Shifts in arrivals after observing short service times
How is a single line different from multiple lines in a busy facility?
Single line forms in front of two or more servers
How does limited line capacity impact the waiting line problem at gas stations, loading docks, and parking lots?
Physical space characteristics leading to constraints on line length
What action might an arrival denied entry into a line at a busy facility take?
Rejoin the population for a later try or seek service elsewhere
What complicates the waiting line problem in addition to service system utilization and waiting line computations?
Physical space characteristics and shape of arrival distribution
Explore factors to consider with waiting lines such as line length, number of lines, and queue discipline in a practical sense. Discover examples of infinite potential line length and limited line capacity in various service systems.
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