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Questions and Answers

What is one of the e-commerce tools that can be utilized in the tourism and hospitality industry?

  • In-person consultations
  • Online reservation systems (correct)
  • Telephone booking
  • Physical brochures

Why is education and training significant in the tourism and hospitality sector?

  • To minimize costs
  • To improve customers' satisfaction
  • To reduce employee turnover
  • To enhance service quality (correct)

Which of the following best describes emerging markets in tourism and hospitality?

  • Areas with no historical significance
  • Regions with significant potential for tourism growth (correct)
  • Traditional tourist destinations with declining visitors
  • Locations with saturated tourism markets

What aspect of tourism and hospitality was previously discussed concerning future issues?

<p>Safety and security concerns (C)</p> Signup and view all the answers

Which of the following is NOT a factor influencing the use of e-commerce tools in tourism and hospitality?

<p>Employee experience (B)</p> Signup and view all the answers

What is a key benefit of integrating e-commerce tools in tourism and hospitality?

<p>Enhanced operational efficiency (B)</p> Signup and view all the answers

What strategy should be prioritized in tourism and hospitality education and training?

<p>Emphasize soft skills and customer service (C)</p> Signup and view all the answers

What future issue regarding tourism and hospitality also relates to sustainable practices?

<p>Impact on local economies (A)</p> Signup and view all the answers

What percentage of travelers in the United States use the internet to plan their travel and vacations?

<p>Over 50% (A)</p> Signup and view all the answers

What is a significant trend related to internet users globally as of 2019?

<p>4.39 billion internet users estimated (B)</p> Signup and view all the answers

Which of the following is NOT mentioned as an emerging e-commerce tool for tourism and hospitality?

<p>Email marketing (D)</p> Signup and view all the answers

How much did smartphone users reportedly spend on apps in 2018?

<p>More than US$100 billion (D)</p> Signup and view all the answers

What is a competitive advantage for tourism and hospitality promoters?

<p>Technical knowledge of interactive marketing (A)</p> Signup and view all the answers

What was the growth percentage in e-commerce spending year-on-year?

<p>14 percent (C)</p> Signup and view all the answers

What factor is mentioned as having a direct impact on increasing online travel revenues?

<p>Increasing internet access (B)</p> Signup and view all the answers

Which category of consumer goods showed the strongest growth in e-commerce spending?

<p>Fashion &amp; Beauty (A)</p> Signup and view all the answers

Which multimedia quality of electronic commerce can be applied to tourism and hospitality?

<p>Interactive experiences (D)</p> Signup and view all the answers

How much did users spend on online travel and accommodation bookings in 2018?

<p>US$750 billion (D)</p> Signup and view all the answers

What is the implication of the increase in mobile app downloads in relation to e-commerce?

<p>Growing relevance of mobile applications (B)</p> Signup and view all the answers

What is a significant trend in tourism and hospitality education and training?

<p>Collaboration between tourism agencies and educators (A)</p> Signup and view all the answers

Which university offers a unique Master and PhD program in Tourism and Environmental Economics?

<p>University of the Balearic Islands (D)</p> Signup and view all the answers

What is the purpose of the annual international tourism and hospitality research conferences?

<p>To discuss sustainable tourism topics (B)</p> Signup and view all the answers

What is stated as an essential ingredient in growth and prosperity according to Bremmer?

<p>Openness (A)</p> Signup and view all the answers

How many visiting professors from different countries teach in the programs at the University of the Balearic Islands?

<p>50 (D)</p> Signup and view all the answers

Flashcards

E-commerce tools in tourism and hospitality

Digital platforms used to facilitate the booking, marketing, and management of tourism and hospitality services online.

Tourism and Hospitality Education and Training

Programs that provide skills and knowledge for professionals in the tourism and hospitality industry.

Emerging Tourism and Hospitality Markets

New or growing areas within the tourism and hospitality industry with potential for future growth.

Safety and Security in Tourism

Measures to prevent crime and ensure the safety of tourists and staff in the tourism sector.

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Impact of the world's economy on tourism

How global economic conditions affect travel and tourism.

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Sustainable Tourism

Tourism practices minimizing environmental and social harm while supporting local communities' long-term well-being.

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Tourism Policy and Strategic Planning

Government strategies and plans for developing tourism resources and managing its impact.

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Future Issues in Tourism and Hospitality

Challenges and opportunities that the tourism and hospitality industry will face in the coming years.

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E-commerce in Tourism

The use of electronic commerce tools to market tourism and hospitality services online.

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Online Travel Planning

A significant portion of travelers use the internet to plan trips and vacations.

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Destination Websites

Websites representing a specific tourist destination.

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E-commerce Tools

Electronic tools used for online business transactions in tourism and hospitality.

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Mobile Applications in Tourism

Application software designed for smartphones and similar devices, relevant to tourism and hospitality services.

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Online Travel Revenue Growth

The expected increase in travel revenue generated through online channels.

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Interactive Marketing in Tourism

Marketing methods using internet technologies for better engagement.

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Global Internet Usage in Tourism

Internet use for tourism and hospitality planning is expanding worldwide.

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E-commerce Spend Growth

Online shopping spending increased by 14% year-over-year in 2018, reaching over $1.78 trillion for consumer goods alone.

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Fashion & Beauty E-commerce

Fashion and beauty products online saw the greatest growth (17%) in e-commerce spending in 2018, exceeding half a trillion dollars globally.

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Online Travel Spending

Online travel bookings and accommodations represented the largest portion of e-commerce spending in 2018, with users spending $750 billion globally.

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Tourism & Hospitality Education

Future tourism education will focus on globalization and innovation, with universities adapting to the evolving needs of the industry.

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University of the Balearic Islands

A Spanish university offering a unique master's and PhD program specializing in tourism and environmental economics.

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Tourism Education Collaboration

Tourism agencies and educators are working together to meet the current needs of the tourism industry.

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BEST and EN Collaboration

A collaboration between the Business Enterprises for Sustainable Travel and Education Network holding conferences on tourism and hospitality.

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Sustainable Tourism Research

Conferences focus on sustainable tourism topics and developing curriculum modules to educate future tourism and hospitality managers.

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Study Notes

Future World Tourism and Hospitality Issues

  • Future issues in tourism and hospitality include using e-commerce tools, education and training, and emerging markets.

  • The importance of education and training in tourism and hospitality is crucial for a flourishing industry.

  • E-commerce tools can significantly improve the effectiveness of tourism and hospitality destinations.

Using E-commerce Tools in Tourism and Hospitality

  • Over 50% of U.S. tourists use the internet in planning travel and vacations.
  • Destinations without good websites miss out on potential tourism and hospitality traffic.
  • Developers can find good websites for destinations and copy the best features to improve their own websites.
  • Internet access growth in many countries will increase online travel revenues.
  • E-commerce tools are becoming more important for tourism and hospitality industry, and multimedia qualities are important.
  • Skilled e-commerce marketers will have a competitive advantage.
  • Tools like online blogs, podcasts, internet marketing, and mobile applications are emerging trends.
  • Mobile app downloads have increased significantly in recent years.

Tourism and Hospitality Education and Training

  • Globalization and innovation are key features of tourism and hospitality education and training.
  • Universities are incorporating innovations like Master's and PhD programs in Tourism and Environmental Economics.
  • Collaboration between tourism agencies and educational institutions is valuable.
  • Sustainable tourism topics are discussed, and curriculum modules are developed.
  • The free exchange of information is vital for a sustainable global environment.
  • Over 300 million jobs are created each year by travel and tour products and services.

Impacts of Health Issues on Tourism and Hospitality

  • Diseases spread quickly through international travel, especially by air travel.
  • People avoid areas with known health risks.
  • Diseases like AIDS, SARS, and foot-and-mouth disease can greatly affect tourism and hospitality.
  • The COVID-19 pandemic significantly impacted the tourism sector, resulting in decreased arrivals, business closures, and travel restrictions worldwide.

Impacts of Natural Disasters on Tourism and Hospitality

  • Natural disasters lead to declines in tourist arrivals, costing substantial sums of money.
  • Transportation issues and cancellations can occur due to storms causing disruptions.
  • Examples include Hurricane Katrina and the tsunami in Phuket.
  • Natural disasters demonstrate the vulnerability of the industry to natural calamities.
  • Policy development focused on transportation, accommodations, communication, and safety is needed.

Climate Change and Tourism and Hospitality

  • Climate change is affecting tourism destinations and the patterns of tourist visits.
  • Higher altitudes and latitudes are projected to become popular destinations, while warmer regions experience declines.
  • Increased environmental impacts from fossil fuel and oil-dependent transport systems are impacting tourism and hospitality.

Partnership and Strategic Alliances in Tourism and Hospitality

  • Tourism and hospitality partnerships and alliances are forms of cooperation and facilitate competitive and mutual interests.
  • They occur at local, regional, national, and international levels.

Sustainable Tourism and Its Principles

  • Sustainable tourism should be ecologically bearable, economically viable, and ethically and socially fair.
  • It respects cultural heritage, and local communities
  • Suitable for small islands and environmentally sensitive regions.
  • The National Ecotourism Council of the Philippines has a sustainable tourism policy.

Sustainable Tourism

  • Sustainable Tourism is the management of all resources to fulfill needs and wants of all people.

  • Addressing the needs of visitors, the industry, the environment, and the host communities.

  • Informed participation of relevant stakeholders, strong political leadership, constant monitoring, and measuring tourist satisfaction are key.

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